Guide mentions now on the O2 community!

[Martin-O2]

Hi everyone, 

Following this discussion last week on adding guides to product mentions, we've now set up all the existing guides with a # mention so you can easily find any guide by typing a short keyword! 

What's happening?

We've created shortcuts to each community guide using the product mentions feature so you can easily link to the guides without having to find the URL! 

How does it work? 

Just like the product mentions, you can use # followed by a keyword linked to a guide to quickly bring up a link to that guide. The system is quite flexible with the keywords so you can pretty much use any word from the guide title to bring up the guide, however, I've listed the guides below with a guranteed-to-work keyword to use whilst you get used to the new system. 

Here's an example of how the PAC guide looks: 

As you can see typing "PAC" brings up a list of related guides which you can choose from the drop down menu! 

What are the guides and keywords? 

As mentioned above the system is pretty intuitive and you should be fine using any word from the title of the guide you want. I've listed a keyword for each guide below which you can use while you get used to the feature or in case you run into any issues. 

Guide: How to find help & contact O2 # contact 

Guide: How to get your PAC [June 2021 Update] # pac 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next  # premium

Guide: Cancelling Your Contract # cancel

Guide: Unlocking an O2 phone to use a different SIM card # unlock

Guide: All you need to know about O2 Voicemail 901 # voicemail

Guide: O2 Open & Friends and Family discounts - How to sign up # friend

Guide: EU Roaming Changes from 15th June 2017 “CONTRACT ONLY"  # EU 

Guide: How to Pay Your Bill (Airtime & Device Plans) # bill

Guide: How do I find my own mobile number? # number

Guide: Lost or Stolen O2 Device? - How to Report it # lost

Guide: International Roaming and Whats it all about # inter

Guide: Sim Swap: a mini guide 2017 update # sim

Guide: EU Roaming Changes from 15th June 2017 "PAY AS YOU GO ONLY“ # EU 

Guide: A Guide to Deal with Spam/Scam Calls and Text # spam

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it # poor

Guide: Is the network down for me or everyone? # network

Guide: How does O2 Refresh work? # refresh

Guide: How can I sort out my network issues? # network

Guide: How do I get to the 'Download Bill' page? # bill 

Guide: O2, Credit Files & "Credit Scores" - What does it all mean? # credit

Guide: Backing up your phone # phone

Guide: Accidental MMS Sending and How to Avoid it # accident

Guide: LTE UK Bands, Who owns what Band # lte

Guide: Where is my discount or Extra Data? # discount

Guide How to Top Up (PAYG) # top

Guide: Cruise Liners / Aircraft Charges # aircraft

Guide: Roaming in Turkey and Cyprus # roam

Guide: Text Message Tips (not sent or received) # text

Guide: EU Roaming Changes from 15th June 2017 "PAY AS YOU GO ONLY“ # roam

Guide: iPhone XS/XS Max/XR Dual Sim Guide #sim

Guide: Upgrading Your O2 Phone # O2 phone

Guide: What code do I need: PAC or PUK # puk

Guide: Registering on the Forum # reg

Guide: What is 2G, 3G, and 4G? # 2g

Guide:How to Lengthen Ringtime on any O2 Mobile # ring

Guide:International Calling From UK - Versus Roaming abroad # roam

Guide: My O2 App # my o2 app

Guide: My O2 - Website  # web 

Guide: How To: Reset your Samsung after a Firmware Update # samsung

Guide: Your guide on how to use O2 Travel # travel

Guide: How do I know my Community reward has been applied? # reward

Guide: Difference between SOGA and warranty / extended warranty # soga

Guide: My O2 - Bolt-ons # bolt

Guide: O2 coverage Maps, via Apps or Websites # map

Guide: SignVideo - Speaking to O2 using British Sign Language # sign

Guide: How to set up a SIM pin on O2 # sim

Guide: My O2 - Bills section # bill

Guide: My O2 Pay & Go # my o2

Guide: Google Assistant & Voice recognition on Android # android

Guide: My O2 - Allowances  # my o2

Guide: Play Next, Play Later feature explained and how to access it in the iOS 10 Music App # next

Guide: The 4 steps to solving almost any non-hardware fault on an iPhone # step

Guide: Lesser known features in the Photos app for iOS 10 # less

Guide: Password/Touch ID protecting your notes in the Notes app in iOS # password

Guide: Using the Night Shift feature in iOS # night

Guide: Tips to avoid unexpected charges on your bill # tip

Guide: Help make your data allowance last  # data

Guide: Your Allowances - what is and isn't included #allow  

Guide: Roaming MegaGuide #roam

Guide: Migration & porting into O2  #port

Guide: O2 Age restriction #restriction

Guide: Spend Caps & Charge to Mobile on O2 #spend

Guide: How to change your mobile number #number

Guide: How do I find my own mobile number? #number

Guide: How-to guide for My O2 #how

Guide: How to Share Data on O2 #share 

Guide: Coronavirus Community Help and Support #corona

Guide: Conference Calling Hints and Tips - Avoiding Call Charges  #conference 

A guide to personalising your phone #personal 

Guide: Adding and removing O2 Extras  #extras

#Introducing Volt – the new supercharged service from Virgin Media O #Volt

#Guide: A Guide To Skype #Skype

#Guide: Connecting your Samsung Smartwatch #Connecting

Volt Megaguide #Volt

Guide: Introducing O2 Switch Up. Swap phones whenever you want! #Switch

Guide: O2 BARs #bar

#Guide: How to Connect to WiFi Extra #Wifi
Guide: All you need to know about O2 Recycle #recycle

iPhone 14 & Apple Watch - Megathread 

Phishing, Smishing & Scams. Latest info & advice. #phishing

Pay As You Go: Introducing "Rolling Plans" #pay

USA - Roaming with O2  #usa

Please let me know if you encounter any issues using the new feature and any other feedback you have about how it works, your thoughts on the feature, ease of use or anything else that crops up when using this. 

[Mi-Amigo]

Excellent @Martin-O2 

even a technophobe and non-geek like me can understand and use it.

Brilliant job, well done.

[Glory1]

@Martin-O2 can we add Payforitsucks to the list. He is a member of the forum and we use his guide a lot, particularly at the moment, as you can see from the many posts. It would be very helpful to all of us. Thanks. 

Unless, of course, it's already there and I just can't find it 

[MI5]

Paul would need to submit a guide on the forum I guess as I doubt it would be possible to link to an external website.

[Glory1]

Ah, I forgot Payforit is an external website. I'll have to use it the old-fashioned way then.

Thanks @MI5.

[MI5]

But it's a good idea to get at least a link added to our current scam guide.
Maybe admin could do this for us?

[Cleoriff]

I remember asking for this a few months back. I asked @adamtemp64 and mentioned it to one of the managers.

On reflection though I worry it may be missed. The community guide is a big one for someone to read and unless @Payforit_Sucks  info is right at the top I can't see people scrolling through to get to it.

On the guide I'm doing, I am providing links to the Community guide and Payforit sucks website.

[Martin-O2]

---

@Cleoriff wrote:

Just a word of warning..if you type #mobile in full, you get no mentions found... @pgn 

---

This is the issue I mentioned in the first post about adding guide mentions. When typing in full words for some of the titles it cuts off. We have a support ticket open and a bug has been identified. In the mean time typing the start of a word or using one of the tested keywords above will do the job! 

The initial list is of community guides only but there's no reason why we can't expand it. We'll have a think about adding links to external sites. 

[gmarkj]

Nice one @Martin-O2 (and the rest of team for getting this to work).
If we are going to add links to external sites, I would guess they need to go through some sort of vetting or checking?

[Martin-O2]

Thanks @gmarkj ! 

Yes I'm certainly not ruling out linking to external sites (obviously you guys are free to do so) in the official mentions but it's something we'll have to discuss with the wider team first.