O2 Community

Get help, share tips and chat

Community Manager
Posts: 5,008
Registered: ‎18-02-2016

What's the O2 community and how to get started?

[ Edited ]

Hi everyone,


Welcome to the O2 Community!


This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling inspired, you can even create a how-to guide or write a review of your latest device!


Why join the O2 Community? 

There are many reasons you should join, and here are some of the main ones: 

  • Get fast and reliable advice
  • Connect and support each other
  • Learn something new everyday
  • Get your phone and network news here first 
  • Be part of a buzzing and light-hearted forum
  • Get involved in cool activities exclusively available for our community members, such as beta trials for new products and services (check out a current trial here)

Don't take our word for it: you can read more on this from our members here slight smile


How do I join? 

Joining the O2 Community is quick, easy and free: you'll be able to get the best out of the forum after you register, or sign in. If you're unsure on the steps, check out this helpful guide on how to register!


How do I get help?

  • Search

There's a good chance your answer is already out there! Have a look at our useful FAQ of the most asked questions and the existing guides. You can also search the Community for similar questions by using the search box. If you're a Business customer, make sure to check out our dedicated board!

  • Ask

If you didn't find your answer by searching, you can ask the Community for help. It's really easy to start a new topic by clicking the 'new topic' button at the top of each board. The more information you provide in your question, the easier it will be for others to give you the best advice! Please make sure you don't post any personal info such as phone numbers as the O2 Community is public.

  • Let us know your question has been answered

If your query has been answered please let others know by hitting the 'Accept as Solution' button. This will clearly mark the correct answer which helps others with the same question. It’s also nice to say thank you to the person who answered your query!

  • Account queries

If you have a question which relates to your account the Community may not be able to help. In that case, you can login to your My O2 accountwe have a handy guide on how to use My O2 website, and if it doesn't answer your question feel free to post it on our My O2 board.


New to the Community? 

If you just joined us, you can come say hi and introduce yourself to the other members Wave You should also check out the Community Guidelines so you're aware of the rules. 


Not sure on something? 

If you have any questions about how the Community works, feel free to get in touch with a member of the Community team at any time! 


@Marjo - Community Manager 

@Martin-O2 - Community Manager 

@EmilieT - Community Manager 



 We're looking for new Community members!

  → Check out these lovely quotes from our existing community members! 
  → Join our forum by registering here 
5 reasons to belong to the O2 community