23-05-2018 18:42 - edited 05-09-2018 10:47
Some of you might know already about the Community Rewards, as you've been participating on our forum in previous months (some of you for years!). However, if you're not yet aware of our Community Rewards programme, I've included some information about it below.
Additionally, we want to let you all know that we are planning some exciting changes for future Rewards. This is still in initial planning stages though and we will talk more about it at a later date. Thank you everyone who have provided us with valuble feedback over the years. In the meantime, we've made some smaller changes that you'll see already starting from next month! We're hoping to see more people included, new and old members alike.
What is the Community Rewards programme?
Each month we like to recognise those many people who contribute on our community by asking and answering questions and participating in discussions on all things related to O2 and mobile, and just generally keeping the community a fun place to be. To say thank you, we currently reward those members each month with credit towards their Pay Monthly bill or Pay as You Go account.
There are different tiers of Rewards based on different levels of activity: Gold (£20), Silver (£10), Bronze (£5) and Copper (£2.50).
How to participate?
All registered community members are automatically entered. The more you participate, the more chance you have for qualifying for the Rewards and climbing up the different tiers.
You can participate on our forum in lots of different ways, here's a few examples:
- Asking a question from the community when you need help
- Answering other members' questions when you want to help others
- Posting feedback about your O2 experience or product
- Contributing in or starting general discussions
- Encouraging others and saying thank you when you appreciate someone's posts
- Writing a review of your mobile device or other O2 product/service
- Writing a how-to guide to help other members
All of these actions contribute to the general well-being of our community, and thus count towards your possible monthly Community Reward.
How do you know if you're part of the Rewards?
We normally post the Rewards topic in the Welcome & News board at the beginning of each month (see April 2018 as an example) and list all the rewarded members. You should get an email notification from this if you were listed. From next month onwards we'll include a general list of names and will let you know via PM which tier you reached when you claim your reward.
How to claim your Reward?
Once you see your username listed in the Rewards topic, make sure to remember to send a PM (Private Message here on the forum) to one of our Community Management team members with your O2 mobile number that you want rewarded.
When and how do I find the credit on my account?
You can normally expect the credit to appear on your account within a month's time from claiming your reward. This might vary though depending on your next billing date. Please remember to send the PM to us claiming your reward as soon as possible so everyone can get their reward added in time. Do feel free to send us a PM if you notice any issues with your reward though and we'll check it out for you.
23-05-2018 19:00 - edited 23-05-2018 19:01
Oooooh, goody! I'm looking forward to hearing more about the changes.
Banking smaller rewards here would be a great way to save and apply several smaller rewards as a single payment... Great for those reliant on a minimum Top-up amount for some payg bundles...
Bring it on!
on 23-05-2018 19:16
I'll be sure to point new members to this thread when queries are raised.
on 24-05-2018 18:19
@Sounds like a really good inovation, thanks @😁
Marjo's post indicates changes are in the pipeline, @Anonymous- something to look forward to, I agree.
The innovative bit will be the ways that the scheme is tweaked...
on 04-06-2018 20:10
This reward Programme is a great an insentive for everyone to get involve in, the community can only get better and better in problem solving and fun at the same time...
Well done..! everyone and let us have more
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