Welcome & News
See what’s new in the O2 Community and discuss the latest O2 news.
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Introducing community badges

Hey everyone, I'm happy to announce the addition of a new feature to the O2 community, badges! Community badges are an award that you can earn by completing certain actions on the community such as creating topics, posting replies and various other a...

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Martin-O2 by Community Manager
  • 2696 Views
  • 33 replies
  • 7 kudos

Future O2 products & services. Get involved!

Hey everyone . On the O2 Community, we regularly connect members with teams at O2 to help test new/existing products and services. The feedback, comments and ideas that are shared by members have a huge impact on our decision making. Want to get invo...

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Martin-O2 by Community Manager
  • 5883 Views
  • 6 replies
  • 1 kudos

Phishing, Smishing & Scams. Latest info & advice.

MAY 2022 UPDATE - Flubot 1.1 / 2.0 It's been a couple months since our last update, but that doesn't mean these scammers and fraudsters have given up or slowed down - far from it. Scammers are always looking for ways to get unsuspecting users to clic...

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Chris_K by O2 Social Media Team
  • 20708 Views
  • 29 replies
  • 5 kudos

Help & Support from O2 during COVID-19

Hello, and welcome to the O2 Community.If you're reading this, it's likely because you're looking for information or you're having issues getting through to our Customer Services by phone or through our social media. Remember, you can manage your acc...

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Chris_K by O2 Social Media Team
  • 27462 Views
  • 25 replies
  • 2 kudos

Welcome to O2!

Hi there! After the initial excitement and elation of ordering or picking up your shiny new phone and sim you may have a few questions. We want to make your journey with O2 as easy and simple as possible so we have asked our community members to help...

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Marjo by Former Staff
  • 25010 Views
  • 10 replies
  • 1 kudos

How to find help & contact O2: A Guide

Hi everyone, People often search and ask here on the Community how to get in touch with O2 about different types of queries. We've made the below guide and suggestions based on these questions and I hope it's helpful if you're not sure who to contact...

Marjo by Former Staff
  • 62618 Views
  • 25 replies
  • 5 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Community Manager
  • 116198 Views
  • 2337 replies
  • 9 kudos

What's the O2 community and how to get started?

Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...

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Martin-O2 by Community Manager
  • 69335 Views
  • 0 replies
  • 16 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Community Manager
  • 116198 Views
  • 2337 replies
  • 9 kudos

Roaming on O2 - All you need to know

For many of us, we've not had a holiday outside the UK for a couple of years now - or possibly even longer. In that time a lot has changed, but the good news is that O2 is the only major network that isn't bringing back EU roaming charges. Up to 25GB...

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Chris_K by O2 Social Media Team
  • 9119 Views
  • 41 replies
  • 4 kudos

Community Rewards: April 2022

Hi everyone, May is here so it's time for some rewards! April was again quite a busy month on the community, we had the Easter Week and and many other activities and discussions going on, so now it’s time to say thanks to all of you who have particip...

RafaC by Community Manager
  • 737 Views
  • 27 replies
  • 2 kudos

O2 System Updates - What you need to know

We’ve always been passionate about putting the customer at the heart of everything we do. And we continue to invest in a brighter future for our customers. We’re currently updating our systems so that we can be even more innovative, efficient and str...

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Chris_K by O2 Social Media Team
  • 539 Views
  • 6 replies
  • 4 kudos

Exclusive UK partnership with Nothing

I'm sure there's a pun or two going to be scattered throughout this post, but we've got something exciting to say about Nothing. So without further ado, let's get right into Nothing. Nothing is a consumer tech company and today they have confirmed th...

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Chris_K by O2 Social Media Team
  • 141 Views
  • 4 replies
  • 1 kudos

Community Recap: April 2022

Hi everyone! April was a pretty busy month on the community, so much so that @lewys-gp came in the extra time to score a magnificent goal with the Easter Week event, which had so many lovely, fun and interesting topics on it. Furthermore, we have a b...

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RafaC by Community Manager
  • 299 Views
  • 5 replies
  • 3 kudos

Phishing, Smishing & Scams. Latest info & advice.

MAY 2022 UPDATE - Flubot 1.1 / 2.0 It's been a couple months since our last update, but that doesn't mean these scammers and fraudsters have given up or slowed down - far from it. Scammers are always looking for ways to get unsuspecting users to clic...

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Chris_K by O2 Social Media Team
  • 20708 Views
  • 29 replies
  • 5 kudos

Community Rewards: March 2022

That is it. The first quarter of 2022 is done. Spring has come... Okay, maybe not Spring weather. But, technically, Spring has started here in the northern hemisphere . It was definitely bwrw glaw (Welsh for rain/raining ) this morning when I was run...

lewys-gp by Community Manager
  • 1165 Views
  • 28 replies
  • 4 kudos

Want to join our Aura trial programme?

Hi everyone, If you were around on the O2 Community in August last year, you might remember when we announced Aura, the new virtual assistant feature within My O2. We also announced a community feedback trial for Aura, where we gather feedback, sugge...

Marjo by Former Staff
  • 3703 Views
  • 4 replies
  • 1 kudos