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Forum Posts

Contacting 02 impossible

My phone was barred ( WRONGLY) and while trying to contact 02 to deal with yet another issue with 02 it’s impossible! Despite 02 promises telling me the issue is resolved NOT

Carmel2 by Level 1: Joiner
  • 47 Views
  • 2 replies
  • 0 kudos

Bootlooping

I've had this problem for around a year....... bootlooping at my home address on my Moto g31 bought November 2022.As it was under warranty for two years, it was returned to be fixed last October. Had a reset and a new motherboard. All was fine for th...

Free 10GB data not added

I received a text from O2 on Saturday saying "Renew before 21/07/25 and we'll add an extra 10GB of data to use over 30 days". I topped up today and renewed my £5 Big Bundle, and 10 hours later this data has still not been added.

FD97 by Level 1: Joiner
  • 148 Views
  • 8 replies
  • 0 kudos

Phone number migration issues

Hello - please help! 6 days ago I requested my old pay-as-you-go SIM number be transferred to a newly purchased pay-monthly e-SIM. This still has not happened. I have rung O2customer service every day and I am told to ‘wait 4 hours’ or ‘we have fille...

Network provider voice call

I’m using an iPhone. Since I changed my contract with O2 the phone icon continually shows a red dot against it suggesting a voice message/missed call. Periodically, I get a message that says I have a new voice message. When I check there is no messag...

MickR290 by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Roaming Denmark

Roaming in Denmark switched on but no data on pixel 7a very frustrating what's the reason?

Apefish by Level 1: Joiner
  • 78 Views
  • 2 replies
  • 0 kudos

Mobile number pay as you go has been cut off

*********** Have contacted you 4 times to get this sorted .Wenesday the number was dead .The person managed to get my phone number working again after about 20 min It has gone down again today. 3 times l have phoned up to today to try to get it worki...

Resolved! eSIM Service Down Since Early Morning

I am an eSIM user. Since around 6:00 AM today, I have had no signal at all. Even now, I still can't get any signal. I have already restarted my phone multiple times, but it hasn’t helped — the signal is still not coming back. I also went to an O2 sto...

DingLeung by Level 1: Joiner
  • 2251 Views
  • 34 replies
  • 1 kudos