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Forum Posts

2FA call backs and SMS's not being received

I am not receiving automated 2FA call backs or SMS's from my share broker Hargreaves Lansdown (HL) to my O2 mobile phone account, but I am receiving 2FA automated calls from other organisations (e.g. banks, O2 etc all fine). Also no problem receiving...

JonD by Level 1: Joiner
  • 87 Views
  • 2 replies
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SIM card

I have been sent a 5G SIM. I ordered it to use in a TP link mobile wi fi router. We have since found out that it is not working in the device. We have had no problem with the router using a pre loaded EE SIM 4G CARD. The new 5G SIM card is working in...

Lostgirl by Level 1: Joiner
  • 75 Views
  • 2 replies
  • 0 kudos

0800 number 'call failed'

I've been waiting for phone calls off an 0800 number, when the number rings me, it rings through but when I answer the call it immediately switches to 'call failed'. When I ring them back, it connects and allows me to make the call but every time it ...

tdr012 by Level 1: Joiner
  • 86 Views
  • 3 replies
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Resolved! Apple Watch reference code 08

I have received the error asking to call 202 quoting reference code 08 when trying to add a cellular plan to my watch. Calling 202 3 times and speaking to 3 different people has resulted in no one being able to fix the issue. Does anyone have any sug...

Resolved! Migration gone wrong

I have recently changed from o2 monthly to o2 payg. I ordered the new sim as advised, called o2 and asked them to migrate my old number to my new payg sim. This was over 2 weeks ago and it still hasn't transferred. I now can not access my online o2 a...

Resolved! Upgraded to SIM only and lost iphone visual voicemail

I was switched to a SIM only contract today and lost my iphone (12) visual voicemail. I called customer services twice and was told that they couldn't reactivate. I read a similar problem on this forum and tried to explain that they needed to activat...

Csevs by Level 1: Joiner
  • 906 Views
  • 18 replies
  • 0 kudos