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Everyone is Baffled - Including O2 - No Service Issue - 8 Months later :)

Here's a tricky one ….Sim only contract taken out 5 years ago.Sim & phone issued to employee.August 2024 employee left & I blocked the phone due to suspicion of possible thefts from our company.Asked O2 to unblock 2 weeks later which they actioned.Ne...

Help

Hi our phone bills are paid but we are unable to use our phones at all no calls or texts or Internet. Can someone please help? We cannot call you as it won’t allow us to! We run a business and this is impossible. please help! hannah

Resolved! Port Not Completed - 5 weeks in

Hi there, I ported my number from Vodafone to O2, after being with them for 7 years on pay monthly contracts. The idea was to move to a Pay as You go, save some money and get better service. What I now realise was a mistake. The PAC was requested and...

Calling UK while on holiday in USA

I've arrived in USa and have unlimited calls from USA to UK but I am not able to call UK or numbers in USA?

Anyone have issues payment error - online new order

Something went wrong when I make upfront payment to complete order For O2 use only: Mon 12 May 2025 21:25:18,278b6a1cbfd-1cb4-4272-a3b4-0d5fcbd1eb85 A-0096-B150 C2EB072140F68805F58EA0A7E03E8

poor signal/reception

over the last 4 weeks the signal/reception has deteriorated on my mobile - calls have lost signal and dropped out - people who visit and use O2 have had the same problem

Resolved! Not receiving SMS messages whilst in Portugal

My phone has stopped receiving texts whilst I am in Portugal. I could do so a few days ago but not now. My wifes phone has the same netwrok and pay monthly account and hers works fine. She can receive my text messages but I am not reciving hers, nor ...

Upgraded to SIM only and lost iphone visual voicemail

I was switched to a SIM only contract today and lost my iphone (12) visual voicemail. I called customer services twice and was told that they couldn't reactivate. I read a similar problem on this forum and tried to explain that they needed to activat...

APN settings

My iPhone is not working in Croatia even though I received the welcome email from O2. I think my APN may be set up incorrectly to idata.o2.co.uk instead of mobile.o2.co.uk". Can I change this? Thanks!

Phone not working on 5G

Hi I’m on holiday in Turkey and my phone has been working normally, then into day 5 it’s stopped working on 5G, it works on WiFi, but not 5G, so I can’t understand stand why, my partners is still working, and he’s on the same network but different ph...

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