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eSIM Transfer? (September 2025)

So, it's that time of year again for another iPhone launch.Is it possible yet to do a straight forward O2 eSIM transfer from an old iPhone to a new one, or do I still need to go through the rigmarole of transferring to a physical SIM and then back to...

OPPO Find X8 Pro

Hi no issue with the phone but it never came with the charging plug which its meant to as the reviews I've watched on YouTube have it in the box .Its meant to be OPPO flagship phone which should come with charging plug .Thanks

Resolved! Migration gone wrong

I have recently changed from o2 monthly to o2 payg. I ordered the new sim as advised, called o2 and asked them to migrate my old number to my new payg sim. This was over 2 weeks ago and it still hasn't transferred. I now can not access my online o2 a...

Sophiejoyx by • Level 1: Joiner
  • 1489 Views
  • 14 replies
  • 0 kudos

Resolved! Old number not ported across after changing provider, any help would be much appreciated

Changed my 93 year old Mom’s phone provider on 29/08/25 - from EE payg to o2(Virgin) pay monthly sim only. She was allocated temporary number whilst waiting for old number to be ported across. Had confirmation that her old number had been ported acro...

AprilAF by • Level 1: Joiner
  • 163 Views
  • 5 replies
  • 0 kudos

4G

Why is 4G not working? Neither my son nor I can get 4G on our accounts.

XH1234 by • Level 1: Joiner
  • 101 Views
  • 3 replies
  • 0 kudos

Number port from EE - can’t receive some SMS

I ported my number from EE two days ago and I’m not receiving any 2 factor verification SMS codes. I’ve called o2 customer service twice and reset my network settings and my phone but there is still an issue. This is causing me problems with accessin...

CatDee42 by • Level 1: Joiner
  • 1159 Views
  • 9 replies
  • 0 kudos

WiFi calling broke

I've spent 4 fruitless hours trying to reinstate WiFi calling in my pixel 7 pro. O2 live chat was unhelpful, and my attempts at calling customer service using the patchy network all fail mid call, if they even place in the first place. WiFi calling w...

Vlc by • Level 1: Joiner
  • 93 Views
  • 2 replies
  • 0 kudos
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