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Resolved! Migration gone wrong

I have recently changed from o2 monthly to o2 payg. I ordered the new sim as advised, called o2 and asked them to migrate my old number to my new payg sim. This was over 2 weeks ago and it still hasn't transferred. I now can not access my online o2 a...

how to cancel an order i ordered yesterday

how do i cancel my order

Resolved! Upgrade from 2G to 4G

I am on Pay As You Go with O2, using an old 2G Doro Mobile. O2 sent me a text saying I will need to upgrade to a 4G device before the end of this year as 2G is being switched off. Within the text they offered a deal on a G4 Doro mobile. My question i...

No WiFi calling via starlink

After weeks of complaints I still have no WiFi calling via starlink, everyone else in the house on EE and Vodafone have no issues, we raised a ticket with starlink and they have confirmed that this is an ongoing issue with 02 in the UK that they stil...

Mobile data connection drops when on call.

Hi all, I have a Pixel 8 Pro (although this also happened on my previous device - Redmi Note 10 Pro) and I am finding that most of the time, as soon as I begin a voice call, the mobile data 5G/4G/3G, will drop to 'H' but will simply not pass any data...

Request to Apply SIM Offer to My Current Number

HiYesterday I visited your store and placed an order for home broadband. While there, your colleague told me that since I’m getting broadband from O2, I could also get a special SIM offer: 250GB for £12.She tried to register it for me under my curren...

SMS failing intermittently

Hi, I wonder if any of you guys experienced this before as I am running out of ideas...I'm the owner of iPhone16e with dual e-sim installed on it, one of which is O2 which I have purchased about 2 months ago. Ever since installing the e-sim, every no...

New phone and mobile data on watch

Hi! Can anyone help at all. I upgraded to a new phone and when I try set up my mobile data for my watch it says “we can see you have a plan but we are having problems finding it”. I have been on live chat loads , called up a few times and been into t...

Is my o2 down

Just tried using the o2 app and it says something went wrong. So I tried my o2 on the o2 website and got the same message.Is the my o2 part of o2 down and is anyone else having problems.

RCS messaging problems

Recently left O2 SIM only contract. Joined ASDA mobile on SIM only contract. Having problems connecting RCS with ASDA, is it connected to the service provider, should I have done something to the settings before leaving O2, tried all information for ...

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