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Forum Posts

Set up pay as you go sim

HelloI recieved a pay ad you go sim recently and I would like to set it up with a big data package, how do I do this?

Zoecp by Level 1: Joiner
  • 902 Views
  • 2 replies
  • 0 kudos

Resolved! Number transfer complete but texts still showing old number

Hello!I transferred my number when I joined o2 and it all worked and appeared on my account. But I’ve since been told that when I call/text the old number is still appearing. But if they call the correct number which I transferred to it also works. H...

Kate8 by Level 1: Joiner
  • 2564 Views
  • 9 replies
  • 0 kudos

SIM card not working

HI - my SIM card has stopeed working suddenly - i have swapped another one into my phone form my partners phone and it works but when I put mine back it doens't. SO I need ot order a new SIM I think? However I can't contact anyone on the O2 customer ...

OYCH by Level 1: Joiner
  • 985 Views
  • 2 replies
  • 0 kudos

Force WiFi calling priority for calling over network signal

Hello all, Where I live I've not got great signal, barely get 1 bar on the best of days. I upgraded my phone to ensure I could have Wi-Fi calling, I now have a device that supports and it is enabled in my O2 settings. The issue is - is that it still ...

Poly101 by Level 1: Joiner
  • 2023 Views
  • 6 replies
  • 0 kudos

Resolved! Weird Voice mail's

I will put this as I received it as a voice mail notification, not an actual voice mail. Please advise weather it is a scam or otherwise.1. Voice mail notification in messages -> Taped it.2. Voice mails opens with the, "create"or "update" contact scr...

Cockers by Level 1: Joiner
  • 3485 Views
  • 5 replies
  • 0 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 8690 Views
  • 6 replies
  • 0 kudos

International calls getting disconnected

Whenever I get a call from a international number it disconnects/drops the calls between 45-55 seconds, I have reset my phone several times, the person calling me has been in touch with their service provider and all is ok, and he can call another Uk...

Supragal by Level 1: Joiner
  • 2019 Views
  • 4 replies
  • 0 kudos

5G sim swap

Hi, i've received new Galaxy S20 today, and rather than use old 4G sim from the S9 I wanted to use the new 5G sim and do the sim swap. I'm worried I lose apps and more importantly contacts that are on my current sim. How do I get them over safely? Th...