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Pay Monthly

Get help and support from other community members with your Pay Monthly service.

34012 Posts

Pay As You Go

Get help and support from other community members with Pay As You Go.

5555 Posts

O2 Priority

Ask questions and share your experience with O2 Priority.

1196 Posts

My O2

Get help and support from the community related to My O2.

6423 Posts

Activity in Products & Services

eSIM

I need help putting my mobile number in my new phone 

Amrit1990 by Level 1: Joiner
  • 45 Views
  • 2 replies
  • 0 kudos

Bill

I am just wondering if I could make a payment plan with my bill and pay 25 a week starting next week

Change my address

I can’t log in you send me the code to my mobile I enter it and it just takes me back to the log in screen , I want to change my address

Ellese by Level 1: Joiner
  • 57 Views
  • 2 replies
  • 0 kudos

Will O2 have to honour a free cancellation?

Ok so hang tight I have been having a lot of trouble with O2 since I started with them last September. They charged me for an Apple Watch that they delivered that I refused. Took 2 months for them to cancel it in April. Fast forward, I have O2 switch...

Resolved! How to Complain?

My wife is having an ongoing dispute with a member of the O2 complaints team. The particular person that she is dealing with just does not seem to be listening and as a result, its all going round in circles. Is there a way to complain about the comp...

Number migration problem

I used a PAC to bring a number from EE to o2 payg, the advisor then sold me a paym after this request was submitted. So he advised once the migration was done to contact o2 again to migrate o2 payg to o2paym.I did this and I have nothing but trouble ...

SiSi by Level 1: Joiner
  • 235 Views
  • 6 replies
  • 0 kudos

Resolved! Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2

Hi All Is anyone else receiving an error message when trying to view 'All Extras' in the MyO2 app/website?I'm interested in seeing which Extras are available but just receive a popup stating:'Something went wrong. Sorry - there's been a problem. Plea...

DexDex by Level 1: Joiner
  • 447 Views
  • 5 replies
  • 0 kudos

Urgent Help Needed - False Defaulted Payment on my Credit File

Hello, I urgently need help, I’m currently trying to apply for a mortgage and have discovered that O2 has set a defaulted payment on my credit file in December last year. I have called Payment Management & O2 Customer Service and all agents have assu...

JH19 by Level 1: Joiner
  • 433 Views
  • 11 replies
  • 0 kudos

Resolved! Unabile to login in my account

I am unable to login in my account because I dont have my number anymore

Shama by Level 2: Apprentice
  • 43 Views
  • 1 replies
  • 0 kudos