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Pay Monthly

Get help and support from other community members with your Pay Monthly service.

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Get help and support from other community members with Pay As You Go.

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Ask questions and share your experience with O2 Priority.

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My O2

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Activity in Products & Services

Multiple contracts, how to cancel without paying

Hi I'm paying for two different contracts with different numbers and phones. I ordered a upgrade for the Samsung Galaxy S24 Ultra but instead I got the apple IPhone 15 Pro Max. I've returned the wrong order and got the right one but now I'm paying fo...

My 02

My 02 now says no services attached to this account. There should be 2 numbers!Cannot pay bill now. Why?

PTH by Level 1: Joiner
  • 63 Views
  • 2 replies
  • 0 kudos

no sim sent with phone

Samsung Galaxy S23 arrived today, but no sim

KDParkek by Level 1: Joiner
  • 51 Views
  • 2 replies
  • 0 kudos

upgrade

Hi , I recently lost my phone so decided to upgrade to a new one which I ordered yesterday.I just wanted to make sure that my number will stay the same and all my contacts,apps will be transferred over.

bernieone by Level 1: Joiner
  • 113 Views
  • 11 replies
  • 0 kudos

Aerial Direct Complaint Support

I was called by Aerial Direct and was led to believe they were o2. I renewed my o2 contract with them verbally. However, I do not believe I was informed that this would be a business account. I do not own a business and have always held a personal co...

New-User by Level 1: Joiner
  • 1938 Views
  • 17 replies
  • 1 kudos

Resolved! O2 have messed up my credit score!!!

I need some advice on what to do regarding an issue I’ve had with o2 for nearly a year now. I took out an airtime plan along with a tablet that was a part of a deal in 27th may 2023, both of which I cancelled literally two days later. I thought this ...

Lauryng by Level 1: Joiner
  • 629 Views
  • 9 replies
  • 0 kudos

Misleading Order

Hi I today contacted o2 re an upgrade. Spoke to a gentleman who arranged for an upgrade for £46 per month and he said I owed £68 from my previous contract. Gave him my bank details to then note on my bank statement a company called Intelling Upgrade ...