Pay Monthly
Get help and support from other community members with your Pay Monthly service.
36156 PostsActivity in Products & Services
Resolved! Simply Pay as you Go Tariff discontinued
Hi, I've just received a Text saying that the tariff that I'm on is going to be discontinued. And I'm going to be transferred to one called Standard PAYG Ultra for £10 a month. This has confused me a little. (Be patient I'm old ) The message is as fo...
Why do you find communication so dificult
I submitted a complaint online Jan 7th about a known to you mast problem. The problem beeing that the other party on all calls was very distorted and ineligible. What gave you the idea that calling me to discuss the compliant was going to help? I cou...
Switch up Refusal
My current phone is immaculate apart from 2 small scratches on the phone. I pre orderd a new phone and the instore team accepted my device but said it is borderline whether it will be accepted once I return it. I am insured with O2 so I guess my ques...
STAC Code
I have bought a new phone and SIM with O2 for my stepdaughter on my existing contract, and her old provider, Sky, have provided a STAC code that I am meant to give to O2 in order to stop the Sky services. I have phoned O2 four times in order to give ...
Resolved! Vue offer finished?
Hi, does anyone know if the Vue cinema tickets offer has finished? I can't find it and an devastated as it was such a good deal! If anyone knows whether it'll come back, please let me know! Thanks!
Move bill date
Good afternoon, Please can I move direct debit date for the iPhone to the 18th of next month
Resolved! Switch up query
I'm reading so many conflicting posts. Can you pre order new devices for switch up in store? Eg the new S25 ultra? I know previously you had to pay a £50 deposit
New contract
Good morning I applied for a iPhone last night and online it said I would be unlikely to be approved unless I paid £400 upfront payment ( I am building my credit as had past issues ) so I paid the £400 , I got a email to say I would hear within 24 ho...
Woohoo S25 ultra and i can do online switch- oh, oh wait.
well, that's a bit of a monument to make people go all through that to try and pre order, only to blast this back at them. I assume in store can still do switch up pre orders without this coming up
Resolved! Switch Up Online - Not working
Not sure if anyone has had this happen and what the outcome was after contacting O2 (they really dont have a clue at the minute so need to keep trying until I get someone clued up) Im trying to do Switchup online as its easier with work to do online ...
