I am writing thisto express my profound disappointment and dismay regarding my recent experience with your customer service. As a loyal customer of Virgin Media, and subsequently O2, for approximately 20 years, my recent phone call has not only left ...
I’ve noticed my daughter has £160 in charges on her phone bill for something called Sony yet we don’t have anything Sony in our house, we have no accounts how do I get this cancelled
So trying to preorder the new Apple Watch Series 11 proceed through and select number to link to, then it gets to the end and before I can confirm the order it pops up an error saying something like error encountered. Then when I look at the page for...
Had to go into shop. Can't help as have a business account. News to me. Never had a business. Paying o2 £53 a month and clear vision £23... When I got phone shop made an error...
I am on UK only calls, texts, and data plan.I will be in Seychelles for 10 days.Is it correct that there is no bolt-on for the Seychelles but I can make/receive calls at £3/min.Is there an alternative other than changing my monthly plan?
Hi, My mother whos elderly wants to switch up but I do all her upgrades etc. I'm going to do it online for her but wants me to collect the phone from store as last time she had delivery issues etc. I know I can pick it up for her using my ID, her ID ...
The transfer from old phone to new went smoothly (eSIM), but 2 hours after the process was complete I got an sms saying “just confirming your order has gone through, we’ve now removed your 5G access bolt on” What is this all about? I’ve made no chang...
I am now in last month of 24 month contract (pay monthly) so eligible for free upgrade through O2. Much better deal for new iPhone 17 Pro and unlimited data (still through o2) through "mobile phones direct .com" If I take out a new contract this way,...
Hi. hoping someone can give me some advice. I’ve had o2 switch up since 2022. Today I tried to switch up my 16 pro max for a 17 pro max. I was told I haven’t got switch up. spoke to customer service and escalations who went off and listened to the ca...
