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Pay Monthly

Get help and support from other community members with your Pay Monthly service.

38430 Posts

Pay As You Go

Get help and support from other community members with Pay As You Go.

4377 Posts

O2 Priority

Ask questions and share your experience with O2 Priority.

1052 Posts

My O2

Get help and support from the community related to My O2.

4021 Posts

Activity in Products & Services

no service problems

hi all, been using an iphone 6 for a good few years, upgraded in an o2 store on sunday to an iphone 13. the guy gave us new 5g sim with the phone. before we had arrived home from the store the old sim card was displaying no service. put the new sim i...

Slow 4G by 4G Dongle fast on phone with O2.

Hi hoping some can look into this I have a 4G Dongle with O2 Pay Monthly many years found a problem with the one O2 gave me with session limiting so got this one.https://www.amazon.co.uk/gp/product/B011BRKPLE/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8...

0Legacy by Level 1: Joiner
  • 41 Views
  • 6 replies
  • 0 kudos

billing

On Monday i spoke to a nice lady called Nicki after towing and frowingas I wanted my phone to be reconnected which she said she would do had to wait 24 hours then make a call which I did to my home phone but no answer then all ok but on the Wednesday...

A8- by Level 1: Joiner
  • 22 Views
  • 1 replies
  • 0 kudos

switch off voicemail

how do i switch off voicemail to avoid charges when travelling in the USA?\

einri by Level 1: Joiner
  • 17 Views
  • 1 replies
  • 0 kudos

Account Closed

Any way to reactivate an account that has been terminated? I missed one payment and my account has been closed and I can’t access the app. I didn’t have my phone for the past month due to losing my father-in-law and then taking care of my mother-in-l...

Kris8 by Level 1: Joiner
  • 69 Views
  • 3 replies
  • 0 kudos

DISNEY+ Offer-how to activate?

I recently purchased a Samsung mobile from O2 and was offered 6 months free Disney+ access. When I go to add on the offer, I am asked for card details to pay a subscription. Am I supposed to pay up front and request a refund or have I missed the "add...

JayMack by Level 1: Joiner
  • 38 Views
  • 1 replies
  • 0 kudos

Final payment

Trying to make final payment am away in turkey and cant contact o2 to pay 路‍

Lou10 by Level 1: Joiner
  • 21 Views
  • 1 replies
  • 0 kudos

Username email address is incorrect

HiI went to do a password reset on my account but I can't confirm it because the email address on my account is missing a letter and therefore I didn't get the confirmation email. Obviously I can't then log in to my o2 account to do it myself and I c...

Mambomiel by Level 1: Joiner
  • 56 Views
  • 6 replies
  • 0 kudos