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Pay Monthly

Get help and support from other community members with your Pay Monthly service.

36256 Posts

Pay As You Go

Get help and support from other community members with Pay As You Go.

6040 Posts

O2 Priority

Ask questions and share your experience with O2 Priority.

1286 Posts

My O2

Get help and support from the community related to My O2.

7436 Posts

Activity in Products & Services

o2 reward voucher

hi i have exchanged rewards for an M&S voucher how long does it take for the voucher to be emailed to me?

alwyn59 by Level 1: Joiner
  • 68 Views
  • 3 replies
  • 0 kudos

Proof of usage issues

As a pay to go customer, I have called in multiple times speaking with o2 customers since 19 September 2023 but they keep give one story to another. It has been more than 3 weeks and no one is able to help me and my insurance provider is give me head...

Rid by Level 1: Joiner
  • 5790 Views
  • 45 replies
  • 0 kudos

Roaming in Switzerland.

Hello, i understood that there are no roaming changes for Switzerland but then I got charged and most of the time I was unable to connect, kind of double whammy. Any ideas of why I got charged for something not working? thank you!

Bamboccio by Level 2: Apprentice
  • 63 Views
  • 3 replies
  • 0 kudos

02 has lost my number during transfer

I have recently changed jobs and needed to move my number from my employers business account to a new personal account in my name. The business and personal teams absolutely do not speak to each other, so setting up this request was a nightmare that ...

djh44 by Level 1: Joiner
  • 138 Views
  • 2 replies
  • 0 kudos

My basket vanished after paying upfront cost

Hello I paid the upfront fee confirmed payment on banking app which shows as being taken out and the screen froze and now basket has vanished. I have received contract info but nothing else

Roaming With Classic PAYG

Just returned from two weeks in Spain and was unable to make or receive calls using my Classic PAYG sim card. Did manage to receive texts. It's quite disconcerting to be notified of voicemail messages but be unable to access them. Back home & everyth...

sheffman by Level 1: Joiner
  • 312 Views
  • 10 replies
  • 0 kudos

Roaming / rolling plan

Hi,I'm experiencing issues with mobile signal loss while using roaming in Poland, regardless of whether it's 3G, 4G, or 5G.I've attempted to manually select the network, reset the phone, and change the APN settings, but nothing has worked.I have a £1...

m1kinho by Level 1: Joiner
  • 94 Views
  • 4 replies
  • 0 kudos