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Pay Monthly

Get help and support from other community members with your Pay Monthly service.

41624 Posts

Pay As You Go

Get help and support from other community members with Pay As You Go.

5991 Posts

O2 Priority

Ask questions and share your experience with O2 Priority.

1367 Posts

My O2

Get help and support from the community related to My O2.

6616 Posts

Activity in Products & Services

Resolved! VAT invoices

I have phoned your Customer Services on many occasions requesting a VAT invoice for both my Airtime Bill and my Device Plan. Each time I am told that they “promise” to sort it out for me and send regular VAT invoices (which never arrive)! I have even...

KJD by Level 1: Joiner
  • 13 replies
  • 0 kudos

Change of personal details

Please how do I change my personal details when my names are spelt wrongly and my title isn’t correct. I was trying to do that but the code are been sent to the number that I have no access to. Please kindly help out.

Bosede_02 by Level 1: Joiner
  • 1 replies
  • 0 kudos



Pettifer by Level 1: Joiner
  • 1 replies
  • 0 kudos

Charges from O2 travel

I have been charged 26 pound for O2 travel having recently spent time abroad in Hong Kong. However, I did not have my roaming on, nor did I use any data while I was there. These charges do not make sense to me at all. I’d like an explanation as to wh...

TH14 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Trouble with o2 app?

I can’t access my o2 app says no longer can get in and even online I can’t get in to see my account did phone customer service but still waiting for them to fix it

Be4 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Transfer account

I want to transfer my daughter’s number to her and create a new account with her bank details. How do I do that?

HelenB23 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Decreasing bill payments

Hey!,So i don’t know how to actually describe this but; I’ve got a monthly bill for about £25, and for the past few months i’ve been paying only 0.90 to 2.00 at minimum for each, with the app saying that my balance was brought forward. Its not a big ...