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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12 replies
  • 4 kudos

Volt data benefits not activating

Hi,I have both Virgin Media with broadband and am an O2 customer. I have tried to activate my double data Volt benefit with no success.The address and area code show up correctly in my Virgin and O2 accounts.Please can you assist with this?

Quasar by Level 1: Joiner
  • 1 replies
  • 0 kudos

my order

I received the confirmation email but I don't know what to do anymore.. I look into the My Account section and it doesn't tell me anything about orders made.. What should I do??This email is about the order reference Nc....Subject - O2: We have an up...

How do I cancel my contract

I have a sim but have never used it so how do I cancel my contract 

Doreen1 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Any help please? I’m a pay monthly o2 customer and a virgin customer, in my o2 it says I’ve activated my volt but cannot see the travel exclusive perk ? any help please

Volt benefits

I've been in touch with o2 multiple times about my volt benefits. I am with o2 for my mobile phone and I use Virgin Broadband at home (for 9 months now) , yet it says i'm not eligible for the benefits. Anybody else had this issue? I've contacted them...

Volt benefits

Hello, I’m both a o2 and virgin customer but my volt benefits are not working why is this?


My account says I have the zone 1 travel volt bolt on included. But I got a text saying I didn’t have it when I got to Canada. So I tried to add it to my account - but it’s already there! Help - do I have it or not?

MartinV by Level 1: Joiner
  • 2 replies
  • 0 kudos

Volt benefits

Hello, I have recently signed back up for virgin media having being a customer in the past due to moving home. The double mobile data part of the volt benefits has been activated, however the broadband speed boost has not been. It has been a few days...

Yazzia by Level 1: Joiner
  • 1 replies
  • 0 kudos

Credit Rating Wrongly Damaged Because of O2 Error

I have fully detailed the timeline of the issue below, but in summary it has been 6 months since O2 made an error effecting my credit rating which they have admitted to multiple times but has still not been resolved. This now means our mortgage is in...

Transfering Family to Same Account

Hi,I currently have a Volt package with my two sons on it. However, my wife and eldest son are not on the contract and have made a separate account each. They both live with me at the same address. How would I go about adding them to my account such ...

RGButler by Level 1: Joiner
  • 1 replies
  • 0 kudos