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Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by O2 Social Media Team
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12 replies
  • 4 kudos

10GB of data usage used, I don't think so O2

Yesterday I upgraded my iPhone and when I logged onto my account I noticed 10GB of usage after upgrading my phone…? I thought that was impossible as I hardly use Mobile Data go through my history you can see I don't use it often as I am always using ...

Hefeydd by Level 1: Joiner
  • 3 replies
  • 0 kudos

Volt Benefits

Hello, I am a new customer who has just joined O2 monthly contract and am a customer for virgin media broadband aswell. I did not realise the tremendous benefits which could be available when these two packages are paired together. Before becoming an...

data on contract not what i was told

Just signed up with virgin account last night & was told 4gb sim just had email from O2 regards sim coming and states 2gb data i have the transcript from virgin chat last night stating 4gbhow to i speak with them to sort it out. cant see anything to ...

RedDucDuc by Level 1: Joiner
  • 1 replies
  • 0 kudos

I made a mistake in signing up for the SIM card.

I signed up for the 02 sim card through Virgin media yesterday, but I have to use the old number. However, I got an e-mail saying that I was signed up with a new number. Can you change it? Or you have to unsubscribe. The SIM card is being delivered n...

chang by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I'm eligible for Volt but the website is saying I am not

I had Virgin Broadband installed on Monday and am a Pay Monthly customer however the website is saying that I am not eligible. The chatbot didn't help and wouldn't connect me to a person to speak to. How do I get this setup?

alicash by Level 1: Joiner
  • 1 replies
  • 0 kudos

New o2 customer, already with virgin media

Hi Just activated my o2 sim and setup my o2 app. When I click on the volt guide in the app or website it says its unable to retrieve my details. Any ideas? cheers Matt

Resolved! Cancelling SIM only contract

Hi, I received a SIM only contract through my Virgin Media package. That package period has now co concluded, and I now wish to cancel this O2 add on service which I have never actually used. How can I cancel this, O2 are making this very difficult T...

Mark_333 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Why can’t I sign into my o2 account

Gogs by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New Volt benefits and charges or contact changes

I have just availed of the Volt supercharge benefits on O2 which doubles my data allowance.It says a new order has been placed.Does this generate a new broadband contract for me with Virgin media and do I incur any charges. Also the virgin media is r...

VO_2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Virgin and o2 customer

Hi I’m an o2 customer on pay monthly sim and we have virgin broadband at home. I believe this entitles me to extra benefit?

Mactwit by Level 1: Joiner
  • 1 replies
  • 0 kudos