Volt
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Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 67580 Views
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
  • 6411 Views
  • 12 replies
  • 4 kudos

Lack of support from O2

The contents of the email below i sent on 12/04/24 to complaint team againbut it just fly right over there head Dear O2 TeamI don’t think I have come across a more incompetent organisation as O2. We renewed our sims back in January and I’m still wait...

Johnallan by Level 1: Joiner
  • 85 Views
  • 2 replies
  • 0 kudos

Volt benefits not activated

Im a new O2 and Virgin Media customer and VM recently installed FTTP in my post code area. I signed up for VM FTTP 250 and O2 sim. O2 sim was activated 27 Feb 2024. VM FTTP was installed and activated 19 March 2024. Volt was not applied for my new ac...

Resolved! Lowest monthly tariff eligible for vault benefits

Hi I've just signed up to a15gb £7.99pm contract on 02 and already have a virgin broadband contract in place @ £33 pm however it's not letting me access volt benefits what am I missing ? Do I need a bigger contract for my O2 to make me eligible? Than...

Jerriem by Level 1: Joiner
  • 136 Views
  • 1 replies
  • 0 kudos

Resolved! Volt benefits

Hi there, I've been trying for over a month to load my volt benefits with both Virgin and yourselves but it doesn't seem to be working

ZW by Level 1: Joiner
  • 498 Views
  • 6 replies
  • 0 kudos

Resolved! new sim

i have just received my pac code from my old provider. i have no idea where to activate it on the o2 app. i see there is a bit saying activate sim?

Lp1983 by Level 1: Joiner
  • 157 Views
  • 2 replies
  • 0 kudos

Resolved! volt

I have separate virgin and O2 accounts won't let me volt 

volt-merg by Level 1: Joiner
  • 170 Views
  • 2 replies
  • 0 kudos

Resolved! O2 travel and volt benefits

I recently travelled to the US and I believe I have volt benefits on my tariff. However when I arrived, I received a text saying I need to buy a “Zone 1 Bolt On”. As far as I know, with Volt benefits I can use my regular tariff in the US. This mornin...

FMN26 by Level 1: Joiner
  • 186 Views
  • 2 replies
  • 0 kudos

Resolved! Change of plan

If I change from an O2 PAYG plan to an O2 rolling plan do the call and text allowances cover to other networks or is it only to VM/ O2 network

MartinDen by Level 1: Joiner
  • 159 Views
  • 2 replies
  • 0 kudos