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Get help with your iPhone or iPad from other community members.

7601 Posts


Ask questions and find answers from others about Samsung, HTC or other Android devices.

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Other Devices

Ask the community about other devices including BlackBerry and Windows Phone.

2306 Posts

Activity in Devices

Resolved! Apple Watch ultra data roaming does not work

Hi I have an Apple Watch ultra , cellular works fine on the watch in UK , however I’m now in Germany , my iPhone and data roaming works fine , but data roaming on watch doesn’t work , I have unpaired & repaired my watch , reset networks settings too ...

MooseD by Level 1: Joiner
  • 15 replies
  • 1 kudos

mobile service myrid problems

Since I have had virgin mobile its been an awful service...i think about six I can't hear people or they sound like they are talking through bubbles. Ditto same for them. I get phone calls but the phone does not ring, instead i get a mis...

30 day sim

Can I get a 30 day sim with unlimited data for £36 and have it only for one month? I don't have wifi for a month, but it says you have to cancel 30 days in advance so would that mean it charges me twice even if I cancel straight away?

Jack39 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Phone

I've had a voicemail notification for about two years and when I click on it it send me to mobile credit top up I want to know if it is sent by my provider or by someone else and I need credit to listen to it

567 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Text messages from india not received

My friend in India is able to call me but when he sends a text i don't receive it. At his end, it says his text has been successfully sent and he is charged for it. Similarly, i am able to call him but he doesn't receive my texts. Why are the calls w...

CW64 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Apple Watch Cellular Data stuck on 'Activating'

Hi there I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning. I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'. I called...

markrduk by Level 1: Joiner
  • 288 replies
  • 0 kudos

Resolved! Apple Watch - Code 14 when setting up mobile service

My Apple Watch is displaying the message ‘Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14’ when I am trying to connect the watch to my Mobile Service. I have tried ca...

MeganKB by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Number on O2 account correctly changed but not on my phone itself

I recently had a transfer of ownership from my mother’s O2 account to create my own, this meant keeping the same phone number. I called and got it successfully transferred onto my account but my iPhone still says my number is the temporary one that c...

Oz02 by Level 1: Joiner
  • 1 replies
  • 0 kudos

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 22 replies
  • 2 kudos

Resolved! Keeping my number

I am abroad, my phone was stolen with my 02 sim in it and because of that I've had no way to access my account associated with that 02 number. As a result of this my account has been moved to a debt collection agency meaning I'll probably lose my pho...

Fon by Level 1: Joiner
  • 2 replies
  • 0 kudos