Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

paid for my device

i paid for my device but on my o2 app on the 17 september i have money going out from my bank for airtime and my old device which i’ve paid it off can you please sort it out thank you

Upgrade

Hi looking to upgrade one of my phones and use o2 switch on the other what are the deals on the iPhone 16

Refund

I attempted to get a contract phone and was charged £71 but got declined a contract will I be refunded

Trying to view my Bolt Ons but Access Denied

I'm trying to view my Bolt Ons but when I click on it, it just says Access Denied.

Switch up online iPhone 16 pre-order

So I went into store today to try and pre-order the iPhone 16 and their systems went south and couldn’t even send me my security code. I’ve seen others have struggled too however many have managed to just pre-order online using their switch up.i have...

Transferring a number from pay as you go to a pay monthly contract

Can this be done? I thought it could be done but customer services have apparently told my mother in law that this can't be done and she really wants to keep her number with a new contract phone. If this can't be done then I'm guessing the only way a...

I’ve tried to order a new iPhone

Hello there i tried to order the new iphone 16 pro max i’ve been in uk almost 2 years i’ve a reliable job and i paid the upfront 100 pounds and i guess they didn’t accept it but they deducted the money and i wanna make sure if the mobile phone will b...

iPad payment

Goodmorning, I am currently in South Africa and I keep trying to log in but I cannot do so because of the “send a text to your number” I do not have my sim. I would like to pay but there is no way for to me to do so. I have the money in my account wa...

Delivery

It's me again!So i ordered the iphone 16 pro max and the o2 app says expect delivery on 20th sep. Will this be correct?

eSIM activation

I’ve just upgraded for iPhone 11 to iPhone 15. I opted for the eSIM transfer and when I transferred all my data and number the data transferred fine but the number isn’t - can’t make or receive calls on either device. Rang o2 several times yesterday ...

O2

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