Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Paid late bill but still not back on

Paid my bill yesterday but still no signal

O2 two numbers not required wish cancel my contract from abroad

How can i cancel my o2 contract,I have 2 numbers both not working i am in Canada and I don't need my phone numbers please help

No caller id

I am being harassed by someone from my past he now calls me no caller I’d what can I do about it please

closing account

asked and received a pac code recently and o2signal soon after. should this have closed my account?

02 airtime

Hi. Recently finished paying off a contract and need some advice. I havent been using the phone so unaware of any problems. But ive been emailed today i owe £78? 78 for what? Is there a process of cancelling your airtime bill or whatever becus i thou...

Didn't receive code

I brought the new Samsung fold 5 in August and never recieved the code to purchase the ear pods for £1. I've called o2 5 times over many days and never get a positive response other than I will get a response within a week but nothing. How can I get ...

Cant log into account

Tried opening the app asked me to relog in said my details where wrong i reset password to a new one and its still saying its wrong.

Resolved! Please can somebody help.

Hi. I sent my phone back to o2 4 weeks ago for a repair under insurance.the claim was approved and a replacement phone sent out to me via DPD.i was tracking the phone on the DPD app until the trail went cold at the Croydon depot.After contacting DPD,...

Can't make or receive calls

I can't make or receive calls on Redmi Note 11 Pro 5G. I went to the local 02 shop a couple of months ago and they said it was a SIM problem and swapped it. Everything was fine for a month or two and now the same issue has happened again. The problem...

Disney

Why have I been charged when I didn't ask for disney

O2

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