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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Overdue Payment - Bill has been doubled?

Hi there, I was wondering why both my airtime and device bills have doubled in cost, after 16 days of non-payment. The help section says it's a £6 fee after 14 days, but in this case my total bill is £80 more! Any help would be appreciated, as I cann...

SIM card

I booked a SIM card but supply within wrong address information.

Cancel my c

Hi I want cancel my contract now please O2 is totally rubbish

Cancel con

Hi my name is [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!] I want to cancel my contract

Phone upgrade

Hi im wondering if I renew my contract and get a new phone would you guys be able to wipe the remainder of what I owe? i need a new phone desperately so if not I may go elsewhere. i can also offer up my iPhone 11 64gb as a part payment please let me ...

Signal.

I am at Wales on holiday and I thought there would be good signal in Wales and I found when I got to the hotel in Wales that the signal is not good I had to us the WiFi calling and found texting is part of the WiFi calling when I thought there was ta...