Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to pay with charge to mobile

Hi,I've been using charge to mobile to pay for in app things for years, my bill is up to date but suddenly it keep declining and I'm unable to use this at all. Any help please?

Cancel new plan

Hello,I normally use pay as you go but last month my bundle wouldn’t update due to technical issues (I think), and I called O2. The lady insisted it wouldn’t work so she set up a completely new number for me with pay monthly. I now see the bundle is ...

O2 account fraudulently opened in my name - now debt company are asking for 2k

Hello, Last summer I received a tranche of 'payment due' letters from various mobile companies. No money left my account.Contacting each of these companies I managed to successfully resolve with Vodaphone and Tesco Mobile and receive formal apology l...

Switch up

Someone help me because it’s driving me mad. I have switch up. I have one more 90 days one I can do before the 11 months change starts. I go through to checkout and I get the no more connections allowed error message. I tried last week to do it, call...

Application

Iv applied for pay monthly sim and Apple Watch been told I will receive a email within 24 hours and still had nothing back

Payment

Can't make a payment keeps saying try again later

Pac code

I gave a pac code for my daughter number to come across to O2 on Wednesday and her number still hasn't moved over to o2

Charged twice

I payed 18 pound this morning and my bill was 38 pound and I paid 20 a hour and half ago but 40 has been taken instead of the 20 so I would like a refund of that money

Phone Delivery to Bath store

I’ve took out a contract with O2. I’ve ordered my phone to the store, it said it would be ready to collect on Tuesday, however they’ve yet to contact me. I’ve been in to store yesterday (Wednesday 7th) and it wasn’t ready. Can you please update me to...

Resolved! Upgrade

Hello i was told that after having this pay monthly sim for 6 months i can upgrade to a phone but whenever i try to upgrade i get rejected, i feel like i have been lied to which makes me even more disappointing. what do i have to do to be able to upg...

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