Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! VAT invoices

I have phoned your Customer Services on many occasions requesting a VAT invoice for both my Airtime Bill and my Device Plan. Each time I am told that they “promise” to sort it out for me and send regular VAT invoices (which never arrive)! I have even...

KJD by Level 1: Joiner
  • 13 replies
  • 0 kudos

Transfer account

I want to transfer my daughter’s number to her and create a new account with her bank details. How do I do that?

HelenB23 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Decreasing bill payments

Hey!,So i don’t know how to actually describe this but; I’ve got a monthly bill for about £25, and for the past few months i’ve been paying only 0.90 to 2.00 at minimum for each, with the app saying that my balance was brought forward. Its not a big ...

SIM only order

So I ordered a SIM about two and half days ago and I got an email the same day I placed an order saying " We need to take a look at your application. Hold tight will get back to you within 24 hours" it's been more than 24 hours still nothing

Sk28746 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Slow data

My O2 data has always been a bit slow but I had just done a speed test on 5G with 1 signal bar on my iPhone but surely there’s a problem if it’s this slow. Any way to get it to be faster? thanks I’m not sure how to attach an image but on 5G with 1 ba...


I would like a monthly VAT invoice.Can you provide this ?

RSA23 by Level 1: Joiner
  • 2 replies
  • 0 kudos


I cannot download my invoices for the period from December 2023 backwards I can download April, March, Feb , Jan but after this you cannot view the bill and neither will it download Please send me urgently invoices for Oct Nov Dec 2023 for both my ac...

darkarts by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cheaper Sim Package

I want a cheaper Sim package. I dont need 50gb of data. 

24Help by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cracked screen

My galaxy A04s screen is cracked and needs replacing.

Chris79 by Level 1: Joiner
  • 1 replies
  • 0 kudos