Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 241253 Views
  • 2 replies
  • 2 kudos

Resolved! How Long Do Refunds Take?

Ordered a phone on Wednesday, realised I ordered the wrong model. Contact O2 and was told to refuse it. Refused it on Thursday, has been sat in the local depot since Friday. Isn't it supposed to be being returned to O2? How long does it take to get a...

Accidental international call - no refund offered

My partner who is from South Africa had to make an urgent call home for an emergency and needed to use my phone to do this. Obviously usually we would call over wifi using WhatsApp for this. For whatever reason on this occasion, the WiFi disconnected...

Ben117 by Level 1: Joiner
  • 39 Views
  • 2 replies
  • 0 kudos

Phone bill

I would like my phones back till the 29th next week as they have a bar and willpay the outstanding balance next week

Stac3y by Level 1: Joiner
  • 86 Views
  • 6 replies
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Resolved! Voicemail says it's full when it is in fact empty

I allowed my voicemail to become full. I then emptied it. Having done so callers were still being told it was full and messages could not be left. I was told by O2 that it was a device issue. I had a Google Pixel at that point. I upgraded my phone to...

Chasmore by Level 1: Joiner
  • 3245 Views
  • 15 replies
  • 0 kudos

suspected spam

Hi,I had a few phone calls from ppl asking me why I rang them but I never did. I did not report that as it was only few times.today I was informed by my colleague that my number is showing as suspected spam.what can I do to stop it?I would like to ke...

Roman2 by Level 1: Joiner
  • 34 Views
  • 1 replies
  • 0 kudos

Resolved! O2 offer pre-order S25 ULTRA & gets buds pro3 for £20

Hi everyone. Today I pre-ordered the Samsung S25 ULTRA and as part of that deal it said if you reorder this phone now we will send you a voucher code to get the Samsung Galaxy Buds 3 pro for £20. Now my order has gone through successfully and I've be...

RobSazZac by Level 1: Joiner
  • 3768 Views
  • 3 replies
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REFUND

Hi there! Does anyone know how long does take a refund back? It is been longer then 7 working days and still didn't received any money back after they cancelled my order.

adytza77 by Level 1: Joiner
  • 59 Views
  • 1 replies
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Resolved! Struggles using phone abroad

I'm in a 'Zone 3' country (Andorra) and trying to use my phone here has a been a nightmare. One of the big issues has been logging onto the app or website - you get a text with the code to enter but by the time the code arrives it has already expired...

We're making some changes to our services and pricing terms

I received an email on the 3rd February 2025 advising of changes and that I have the right to cancel without cost in 30 days; however, after numerous calls to customer services I am unable to get this done. They feel that this "offer" ended in Decemb...

HNT by Level 1: Joiner
  • 167 Views
  • 3 replies
  • 0 kudos