Pay Monthly
Get help and support from other community members with your Pay Monthly service.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Overdue Payment - Bill has been doubled?

Hi there, I was wondering why both my airtime and device bills have doubled in cost, after 16 days of non-payment. The help section says it's a £6 fee after 14 days, but in this case my total bill is £80 more! Any help would be appreciated, as I cann...

SIM card

I booked a SIM card but supply within wrong address information.

524owenl by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cancel my c

Hi I want cancel my contract now please O2 is totally rubbish 

Joanne29 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cancel con

Hi my name is [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!] I want to cancel my contract

Joanne29 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Phone upgrade

Hi im wondering if I renew my contract and get a new phone would you guys be able to wipe the remainder of what I owe? i need a new phone desperately so if not I may go elsewhere. i can also offer up my iPhone 11 64gb as a part payment please let me ...

Pezza1 by Level 1: Joiner
  • 3 replies
  • 0 kudos


I am at Wales on holiday and I thought there would be good signal in Wales and I found when I got to the hotel in Wales that the signal is not good I had to us the WiFi calling and found texting is part of the WiFi calling when I thought there was ta...

Luke30 by Level 7: Part Timer
  • 3 replies
  • 0 kudos

Changing from pay as you go to pay monthly

I am currently on the £10 data Big Bundle Tariff but I would like to change to the £6 5gb 12 month contract. Every time I have tried to do this online and on the my o2 app I have gotten an error.


Hello, How do i change my current tariff to an esim? Thanks.


I have had two phone calls this afternoon saying they are from o2. I am not sure if it was. Offering me o2 deal. Am I due to renew my o2.

Pam271 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancelling airtime

Hello, I need to cancel my airtime plan for my contact I paid off months ago, I can't seem to find anywhere on how I do this? Thanks

AmyBoon91 by Level 1: Joiner
  • 1 replies
  • 0 kudos