Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 225109 Views
  • 2 replies
  • 2 kudos

Renew my contract

My existing 5GB sim only contract has expired and I am paying more than I should. The only options offered to me are all upgrades including mor3 data that I will never use. Why can’t I just renew at 5GB.

Denied 02 switch up

Hi, I am looking for advice. I have just tried to switch up in store and got an error stating "you have reached the maximum number of pay monthly contracts allowed at any one time". I have seven lines on my account, have been with o2 for a very long ...

Russ7 by Level 1: Joiner
  • 41 Views
  • 2 replies
  • 0 kudos

Upfront Cost Refund

Hello, I'm posting this in the hopes of being told exactly who I should speak to as I've gone round in circles so many times that I'm dizzy. I upgraded my phone with O2 Switch Up on 6th August. Unfortunately, I didn't receive the order as I had a mis...

swap to esim

Hi I will like to swap my contract to eSim. Please advice what I need to do. Thank you

RixS_life by Level 1: Joiner
  • 56 Views
  • 2 replies
  • 0 kudos

cancel contract - [REMOVED]

Following the death of the phone's owner, I need to cancel the contract for this phone number [REMOVED] - please confirm this cancellation. If you need to contact me, please send an email to arscotlinx**Personal info** or via mobile number [REMOVED] ...

Scotlinx by Level 1: Joiner
  • 356 Views
  • 10 replies
  • 0 kudos

Resolved! How to transfer a number between two o2 contracts?

I am not sure if this specific question has been asked before (if it has, I can't find it): I want to purchase a new o2 contract from mobiles.co.uk (a new o2 contract is cheaper than any upgrade option from o2 or mobiles.co.uk), and I still have my e...

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Anonymous by Not applicable
  • 82946 Views
  • 23 replies
  • 0 kudos

When am I going to receive my Pixel 9 Pro XL?

I upgraded last thursday using switch up & the order still says processing and I have not received a dispatch email, despite the expected delivery date being tomorrow(22nd). However, on the actual order it says they have already sent the item, but al...

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Penny93 by Level 1: Joiner
  • 6947 Views
  • 73 replies
  • 0 kudos

O2 ruined my credit score / ombudsman

So I’ve posted on here before (about 6 weeks ago) when I realised O2 had ruined my credit score. They keep saying I’m missing payments of £5.80 on my credit score file each month. This all started when I swapped from their old system to new system. I...

Some by Level 1: Joiner
  • 8267 Views
  • 34 replies
  • 1 kudos