Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Port not complete - 3 months

I submitted a port request on 20 Sept and it’s still not complete. Support just keep telling me they’re looking into it but nothing is sorted. I was with o2 but left to ID mobile but it was rubbish so came back very quickly. Could that be the problem...

Resolved! ESim issues

Hi, Just bought 3 sims using the uswitch offer of 40GB for £8. I bought 1 this morning and the other 2 a few hours ago. In myo2 I just see the 1 sim I bought this morning. How can I download the esim for the other 2 sims if I don't see them in myo2? ...

Help

I've had someone message me and provided proof they have had a missed call from me. But it def wasn't me. Advice needed!

Upgrade early

I’m wishing to upgrade early, but with the option to pay my old device monthly still along side the new device. It’s an upgrade and not a new connection however it will not let me pass the credit side, stating I have the max amount of pay monthly con...

Delay in Deliveries

hi i have placed an order for an iphone online on 2nd of december and till the day its showing as processing and estimated delivery date was 3rd and i did not get anything yet till today. Why i am facing the delay problem??

O2 is charging me "Web Daily" allowance data even though I have a rolling plan

I have the 15£ rolling plan with O2 set up for 2 months now. I received two notifications on my phone: O2 MessageO2: Hello. You'll only pay up to £2 for using data on your phone today. and O2 MessageO2: You've used £2 worth of data on your phone toda...

Sim not received

I ordered two new monthly contracts. Both were dispatched on 4th Dec. I only received one sim. I don't want to activate it yet and there is nothing printed on the package saying which order it is for. There seems to be no way to report a missing orde...

sim has still not updated after 35 hours, O2 cant even see my sim?

so, there was an issue with my old 18 month contract sim, i could dial out ok and text oki used it for one time passcodes for authorising logins everwhere on every thing, it had stopped incoming calls for no good reason, i had set up a new contract 7...

O2 switch up issue on staff plan

Hi,I'm having issues with my o2 contract and was wondering if anyone can give any help or guidance. I originally took out a new phone contract with o2 last year. The phone was a Samsung S23. I then applied for the staff plan which includes switch up....

Collect in store

Can i collect my order/upgrade from my local store ? They have the phone in stock ?

O2

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