Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Two payments taken the same day?

I have my account set up to automatically top up by £10 when my balance goes below £5. My monthly fee was deducted yesterday and then the top up loaded as expected. Exactly 2 hours later a further top up of another £10 was taken from my bank account....

Blue Light Card order not showing?

Good afternoon all,I'm in a bit of a pickle. Through my employer, I get access to a discount scheme called "blue light card" which has various different o2 deals. I selected the deal I wanted on their own app (45gb for £8.50pm) and the pressed the bu...

Voicemail charges outside Europe

Hello everybody. I joined O2 today, and wondered if anybody could tell me if there are charges for:(A) receiving a voicemail when roaming outside Europe ?(B) listening to a voicemail when roaming outside Europe ? Many thanks!

Identity verification documents

Hi I have just spoken to an agent on 0800 052 9455 for a credit/security check. They have asked me to provide a copy of my ID and utility bill to the email o2verification@o2.com I was wondering if someone can confirm if this is correct?

Activating my new Iphone 17 pro

My new esim is apparently activated, but I haven't got a connection to o2, can you help?

Unable to Switch Up After O2 Cancelled Pre-Order - "Maximum Pay Monthly Contracts" Error

Hi everyone, I'm hoping someone here might have experienced something similar or can offer some advice, as I'm hitting a brick wall with O2. I tried to do a "Switch Up" online on July 10th to pre-order the Samsung Z Flip 7. Everything seemed to go th...

Error Message when trying to place Order

Hi hoping someone can help because it seems that O2 are having an issue to help? Tried to place an order but got a message back saying Unfortunately there’s a problem with your account. Haven’t even got to the credit check part this is before and hav...

extra charges

Can you plz put a block on all extra charges going through my phone number plx

Media Messages

HiDoes anybody know if i can get a copy from O2 of any media messages ive sent from 2 Aug till now ?Thanks

My basket needs emptying but won’t actually empty

I encountered some problems when doing my Switch Up last week to the iPhone 17 where I ended up not being able to complete my order online because it wasn’t loading properly so I finished the deal on the phone with O2 customer services who sorted eve...

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