Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I think I’ve been tricked?

So I went onto live chat with O2 today to cancel my airtime due to the price increase, and I cited right to exit. They sent me my PAC code and advised me to call 202 to arrange monthly payments of the device. I signed up for a sim only with EE, and t...

Info needed regarding cancelling contract

Hi, I have been notified that 'from April 2026, your airtime plan will now be increasing by £2.50 instead of £1.80Due to this, you have the right to cancel your airtime plan without any early termination charges, within the next 30 days.You can conti...

Changing to pay as you go

I am paying too much on pay monthly and want to change to pay as you go. Device is paid for. Chat person taking too long to help, saying check other deals.

Call Rejecting error

I have 02 Voicemail and use the default greeting with a name tag and that works fine when a call rings through too many times. however, my issue is when I reject a call, the caller hears a greeting that I recorded 4 months ago (dated June). I've re-r...

Activating e-Sim while being abroad

Hi, Does anyone know if I will be able to activate the e-sim while being abroad??I'm considering moving my number to O2 but need to ensure I will be able to activate the e-sim from abroad.... Thanks!

Pac code problems

How do I get a PAC code from O2, I have two numbers and the auto text option doesn't work. I go round in circles in My O2 web site.

Google Play O2 Payment Declined Issue

Hi, I have used £29.66 on my £250.00 monthly allowance, I keep getting declined for using o2 as a payment option on Google Play, I have spoken to o2 and they have confirmed there are no restrictions on my account and that I have £220.34 available but...

Not got discount for galaxy buds 3 pro yet

I got the z flip 7 for the offer of the galaxy buds 3 pro. Said I should have gotten the code sent to me by email or sms after 30 days but I haven't got anything. This was in July it was ordered.

find my e-sim qr code

i have had to reset my phone, and i cannot find the qr code for my e-sim.

Resolved! O2 - What A Cluster... F...

Hi FolksWarning to you if you are looking at staying with O2. As we know - Most people are being sent price notification changes - Increasing your bill by £2.50 per Mobile Airtime number per month allowing you to cancel penalty free. I decided to loo...

O2

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