Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

No way to cancel and no refund offered.

I moved to the UK 4.5 years ago from Dublin. I needed broadband and opted to get a broadband dongle from O2. I did not need a mobile phone from O2. I still maintained my Irish mobile (Vodafone) and I had been given a work mobile from my new employer....

New contract with e-sim - phone delivered, but stuck in processing.

Hi all, I've just ordered a new phone on a monthly contract and received the handset, but found that the e-sim was not working. Apparently despite signing the contract, paying, and receiving the handset, there has been some sort of technical problem ...


Phoned to cancel my account , as was going to get a better tariff elsewhere. Had nearly completed this when I was told there was actually a special offer that day ( I no some coincidence) . Took the offer cause had been with 02 for a long time . Was ...

Gord0312 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Double Data not happening

So I’ve taken out a new contract 28/6 on the premise that my household qualifies for double data due to the virgin partnership. It’s been more than 14 days so now I can’t cancel, could’ve got a better deal sim only deal with giff gaff (aware they’re ...

Klvt_95 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Loyalty discount - has it gone through?

On June 28 I phoned 202 to get a better deal than my ex-VM SIM-only renewal price, and was offered a reasonable deal - £10 for my existing number and £8 for an additional SIM for my wife, the latter discounted by 20% to £6.40. I was told I had 28 day...

Sansovino by Level 1: Joiner
  • 10 replies
  • 0 kudos


I chose fingerprint recognition when I set up the phone yesterday. It did not ask me to set a PIN. Today after an update and a restart it is asking for my PIN. I don’t know it as I didn’t set one so how do I progress. Have tried 000000 and 111111. No...

Poor/Non-existent signal for months at a time, just to be told they're working on it, year on year.

Hello all, I'll keep it short, and to the point as much as I can.My expenditure with O2 between work and business is a few pounds shy of £200 per month. I live in the South West of England where the signal isn't usually too bad. maybe 5-10mbit. no 5G...


Hi my bill has not been paid but I am in hospital after emergency surgery so can you please lift my call bars until I have home to sort it? many thanks Danielle

New Upgrade

I have just upgraded my phone from the Samsung s22 to the Iphone 15. I just want to confirm this was an upgrade and not a second contract? I am confused as to why I have two devices on my account, does this mean I will be paying for the rest of the o...

Harlea26 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Suspend account?

Is it possible to suspend one of the phones on my account for a period of time?Thanks you

MBW by Level 1: Joiner
  • 1 replies
  • 0 kudos