Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill

Hi I have a problem *********** i have a contract with you but I have moved to the UAE. My direct debit failed as I am using a UAE account. Firstly, I want help to go onto a different and much cheaper contract with you because I will only be home for...

Lost phone

I have lost the phone with phone number ********** and need a new Sim ASAP [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

My order

Hi I ordered 2 phones aprox 2 weeks ago and have heard nothing.Could you chase the order up

Tariff higher than usual why?

my tarrif rate is £40 but this month I have been charge over £60 with 0 changes

O2 have cut off all my phones

Since our tariffs were due to end, last week we updated all our tariffs. During the process the online promts recommended we switch to esims so we duly selected the option. Shortly after we found that all 4 phones on the account no longer had network...

Awful Treatment of Military Personnel

I have been a loyal 02 customer for over 10 years and took out a new contract in June 2022 in preparation of moving to Cyprus with my husband as part of a Military posting. We are living in Cyprus with the British Armed Forces until August 2024, and ...

My new o2 sim came early than expected and my previous sim is still active

I recently joined O2 and was told my sim will arrive by the 25th of November, which is fine as my current sim ends on the 24th of November. However it arrived early on the 20th of November and I have received a bill. I want to change my bill date to ...

Right to cancel.... A right nightmare... Please someone restore my confidence

Afternoon all, long story short over the last few days days I have been receiving the change to service emails stating things are changing and that I have the right to cancel my contracts and either get rid of the airtime element of them and maintain...

Jennings. Tel. No.* & ***

My present tariff expires shortly. Can I stay on my present agreement with maybe a small percentage increase for the two subject Tel. No.s? I do not wish for any more capacity. Michael, **Personal info**. [Mod edit: Please do not share personal detai...

Ending my switch deal

So i am able to do a new switch up on 9th December, am i correct in thinking i can basically say i want "x" new deal then literally say right i return it and cancel within the 14 day window as its a new deal and contract? I want to go back to being a...

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