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5g access bolt on removal?

Devonhatter
Level 1: Joiner
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The transfer from old phone to new went smoothly (eSIM), but 2 hours after the process was complete I got an sms saying “just confirming your order has gone through, we’ve now removed your 5G access bolt on”

 

What is this all about? I’ve made no changes to my o2 account or tariff.

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MI5
Level 94: Supreme
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@Devonhatter 

Standard makes no sense message when O2 updates your tariff.

The Vodafone equally confusing message for the same process is that they have turned off your wifi calling, so don't panic.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153711 Posts
  • 654 Topics
  • 29320 Solutions
Registered:

@Devonhatter 

Standard makes no sense message when O2 updates your tariff.

The Vodafone equally confusing message for the same process is that they have turned off your wifi calling, so don't panic.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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