Welcome & News
See what’s new in the O2 Community and discuss the latest O2 news.
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Welcome & News

See what’s new in the O2 Community and discuss the latest O2 news.

987 Posts

Tech Support

Do you have a technical issue? Ask our community members for help and support.

10997 Posts

Access For All

A place to find out all about O2’s Accessibility options, get support and share experiences. Any fee...

1386 Posts


Get help and support from other community members with your questions about Volt

446 Posts

New to O2

New to O2? Get information, help and support for new customers here.

1145 Posts

Activity in Welcome & News

I cannot log in to my account

This is ridiculous. I cannot sign I'm to my 02 account for ages now. I cannot see my bills. Usage or nothing.

Me08 by Level 1: Joiner
  • 1 replies
  • 0 kudos

wi fi pods

i did not receive my wi fi pods and there is no mention anywhere

gg1955 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Sim card order missing

i ordered my sim card a week ago nothing has come 

aimee13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Code for Samsung ear buds 2

Has anyone claimed their Samsung ear buds for £1 and when they go through checkout it's asking for £40 upfront then direct debit for the rest?

Priority’s Advent Calendar

What is Priority's Advent Calendar? Every day in December, Priority is ramping up the excitement as we countdown to the best day of the year We’re giving away thousands of prizes with Priority’s advent calendar, where members have the chance to win p...

Advent .jpeg AdventCalendar_Highlight.gif
Chris_K by O2 Social Media Team
  • 1 replies
  • 0 kudos

10GB of data usage used, I don't think so O2

Yesterday I upgraded my iPhone and when I logged onto my account I noticed 10GB of usage after upgrading my phone…? I thought that was impossible as I hardly use Mobile Data go through my history you can see I don't use it often as I am always using ...

Hefeydd by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hi, just posted this but not sure I did it correctly. I recently changed from pay monthly to sim only and now I cannot access my emails. Some of them are important and I dont know if anyone can help please. thank you

Claire555 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Cancellation of direct debit for phone SIM card

Dear Customer Services, It seems very difficult to have a meaningful contact with a human being on your O2 site, unless you wish to buy something!! I have two phone contracts currently with O2- monthly contract for number: [Removed] (ex Virgin Media)...

KSDudley by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Surname

Hello. You have spelt our surname incorrectly. It is “Whitell” NOT Whiteall

witstu by Level 1: Joiner
  • 2 replies
  • 0 kudos