O2 Community: Welcome & News

Everyone is Baffled - Including O2 - No Service Issue - 8 Months later :)

Here's a tricky one ….Sim only contract taken out 5 years ago.Sim & phone issued to employee.August 2024 employee left & I blocked the phone due to suspicion of possible thefts from our company.Asked O2 to unblock 2 weeks later which they actioned.Ne...

Will my 2G only phone still work for it's texts and calls, after the 3G switch off?

Will my 2G only phone still work for it's texts and calls, after the 3G switch off?This is all I require of my phone. I only access the internet on my computer.Thankyou.

Resolved! mast sharing

do o2 share masts?. my coverage is 2g at best, location kt6 5lg.EE have recently built a mast nearby - junction of balaclava road and chadwick place, kt6 5rz.any plans for o2 to share this mast?

sim not working ?

Hi, trying to phone out or receive calls ,brakes up . Have to get caller to use What's app that works fine and works ok for calls out thxs for any help

O2 sim not arrived

i recently got virginmedia broadband with 02 sim deal. but i have not received any 02 sim neither got any email from O2. what is the process to get 02 sim?i raised complain with viring media they asked me to contact 02. please guide.Thank You

Number fraudulently ported!

Hi. I hope someone here can help me. On or about April 15th my number was fraudulently ported out. After a load of hassle it was finally ported back to me. Unfortunately ever since all my incoming calls go straight to EE voicemail. I have been in tou...

PAC from another O2 account

Afternoon all,Question re PAC code.... I have an account that one of my parents use, they want to take out own contract but keep the number they are using. Now I know if was myself swapping to another supplier would just be straight forward, but what...

Upgraded to SIM only and lost iphone visual voicemail

I was switched to a SIM only contract today and lost my iphone (12) visual voicemail. I called customer services twice and was told that they couldn't reactivate. I read a similar problem on this forum and tried to explain that they needed to activat...

Help

Hi our phone bills are paid but we are unable to use our phones at all no calls or texts or Internet. Can someone please help? We cannot call you as it won’t allow us to! We run a business and this is impossible. please help! hannah

Roaming on O2 - All you need to know

For many of us, we've not had a holiday outside the UK for a couple of years now - or possibly even longer. In that time a lot has changed, but the good news is that O2 is the only major network that isn't bringing back EU roaming charges. Up to 25GB...