Welcome & News
See what’s new in the O2 Community and discuss the latest O2 news.
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Welcome & News

See what’s new in the O2 Community and discuss the latest O2 news.

995 Posts

Tech Support

Do you have a technical issue? Ask our community members for help and support.

12452 Posts

Access For All

A place to find out all about O2’s Accessibility options, get support and share experiences. Any fee...

1667 Posts


Get help and support from other community members with your questions about Volt

566 Posts

New to O2

New to O2? Get information, help and support for new customers here.

1492 Posts

Activity in Welcome & News


Can someone explain how and where I add my NHS discount code. I have been off work and I think I have gone over the time frame to apply?!

Lebo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Former Staff
  • 3285 replies
  • 12 kudos

Brand ID and Call Defence

Good morning As we’ve seen for a while, scammers are constantly using new tech and tactics which is making it harder and harder to spot nuisance and fraudulent calls. So, we’re introducing some services to help protect your time, money and peace of m...

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Dave-O2 by Community Manager
  • 8 replies
  • 3 kudos

Very Poor Signal

Over the past 18-24 months my o2 mobile data and calling signal has been nothing less than appalling both inside and outside. It used to be great inside and out, something has definitely happened in the area. My other half has a Tesco mobile who I be...

Trees by Level 1: Joiner
  • 2 replies
  • 0 kudos

burcubulut577**Personal info**

277 / 5,000Hello. Even though my unpaid bill was over, my phone, internet and calls were turned off. I can't answer my calls. I can't find answers to my messages. Could you please activate my phone? You're putting me in a very difficult situation. I ...

Phone not recognising sim

Hi all As my phone will only make calls, texts etc when I am on a wireless network, I took it to the O2 shop. They said for some reason the phone has stopped recognising the sim card, but they had no idea why, saying it was probably caused by an upda...

Andymca by Level 1: Joiner
  • 3 replies
  • 0 kudos

SIM card

Will an iPhone 6s chip fit an iPhone 12 

Bcfc by Level 1: Joiner
  • 1 replies
  • 0 kudos

Terrible signal around East Grinstead

For a few weeks there has been terrible signalaround East Grinstead (RH19). Unless I am on wifi in the town it is very unlikely I can make calls where the person on the other end can hear me, or the phone doesn’t ring at all, and I have no internet. ...

Resolved! Connection drops during download...

I've been using O2 mobile broadband for about 5 years at 3 different locations. I've just moved and the service is now poor despite having good signal strength. Download speeds of around 2-3Mbps, upload is faster at around 6Mbps. The specific problem...

rpw54 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Virgin Media Volt

How do I cancel my O2 contract when I was talked into getting Volt? I dont have an O2 handset, have no idea as to the whereabouts of the sim and cant get any sense out of the chat bots