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Phone number change

TiggsnPoo13
Level 1: Joiner
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on ‎20-01-2025 00:30

on ‎20-01-2025 00:30

I had to change my phone number due to being hacked but now nothing works I can't get into my account cos they send a text for confirmation.

Are they sending me another sim card or is there something I can do to activate the current sim with the new number 

Thank you

 

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Bambino
Level 86: Prestigious
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on ‎20-01-2025 05:13

on ‎20-01-2025 05:13

@TiggsnPoo13 See this: Guide: How to find help & contact O2

Alternatively, call into an O2 store, if you have one nearby, and they'll be able to help. Be sure to bring photo ID with you.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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on ‎20-01-2025 08:07

on ‎20-01-2025 08:07

@TiggsnPoo13 

If your sim isn't working, you can download and use Skype to call O2 on any of the 0800 numbers for free.

Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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