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Deco x50-5G

RichmondRob
Level 1: Joiner
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on ‎20-01-2025 11:41

on ‎20-01-2025 11:41

Hi

 

I have pay monthly 5G SIM and a Deco X50-5G.

 

However, I don't seem to be able to get service. Setting up the wifi network is fine, but I get an error message that there is no internet - 'SIM no service'. It says I should check ISP profile and APN settings.

 

Can someone please help me?

 

Thank you!

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gmarkj
Level 67: Unsung hero
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on ‎20-01-2025 11:56

on ‎20-01-2025 11:56

Do you have a data only sim for the router @RichmondRob ?

If not, o2 will restrict the service hence the issue.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Enlli
Level 69: Guiding Light
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on ‎20-01-2025 11:57

on ‎20-01-2025 11:57

APN full settings but you won't need the MMS ones

Name : O2 UK Pay Monthly MMS (PAYG - O2 UK Pay & Go MMS)

APN : wap.o2.co.uk

Proxy : Not set

Port : Not Set

Username : o2wap

Password : password

Server : Not set

MMSC : http://mmsc.mms.o2.co.uk:8002

MMS Proxy : 82.132.254.1

MMS port : 8080

MCC : 234

MNC : 10

Authentication : PAP

APN type : mms

APN protocol : ipv4

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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