Forum Guide: Registering on the Forum.

[MI5]

**Registration process updated by @Dave-O2 on 26/02/25**

Hopefully, this guide will walk you through the forum registration process, but why register?

You will be able to create a topic to get help, reply to other posts to offer help, give Kudos, chat with other members and fully join in with all the fun and competitions on offer in our friendly O2 family forum. 

If you are on a monthly contract just sign in to the forum here https://community.o2.co.uk/ using your normal MyO2 sign in details then go directly to here  https://community.o2.co.uk/t5/user/myprofilepage/tab/personal-profile to choose your username (see below for more details on this).

That's all you need to do and you can join in immediately.

If you are PAYG, if you have a My O2 account you can follow the same steps as above.

If you don't have an My O2 account or if you're NOT an O2 customer, you need to go HERE

Then click on "Register now"

Enter your (UK) email address in the box provided and click on "Continue"

On the next page enter the code sent to your email address, don't forget to check your spam folders 😁

Next enter your mobile number and select "continue" 

Check your texts and enter your code and hit "continue"

Now enter your name and date of birth:

Create a password,

and set your security question (this can be different to your main O2 security question and password, if you wish).

Review the T&C's then click on "register now"

That's the registration process completed, now select sign in.

Enter your username/password and sign in 

Select your mobile phone number and hit text me a code

Enter the code sent via SMS and press Continue.

Navigate to Help and then Check O2 Community.

Click on "My Settings"

This is where you need to choose your username (this name will appear on the forum) so make sure it's what you want to keep and that it fits within the community guidelines)

https://community.o2.co.uk/t5/Welcome-News/O2-Community-Guidelines/m-p/1119678

Finally, choose if you want to receive emails from the forum in connection with your posts or threads that you post on.

You can now go to the forum home page and join in with the discussions, start a new thread or just introduce yourself and say "Hi"

https://community.o2.co.uk/t5/Welcome-News/Welcome-to-the-O2-community-Introduce-yourself-here/m-p/1...

We look forward to meeting you and welcome 

[pgn]

Brilliant idea, @MI5!

And if you've registered here many moons ago, before they switched to using your e-mail address, ie your community userrname is just a nickname, you won't be able to start new discussions until you accept the prompt on login to switch to using your e-mail address to sign-in...

This was the first topic I think I posted (with great difficulty!) about in the Community - not easy when you can only Respond to existing discussions and cannot post a completely new discussion starter of your own! 

[Martin-O2]

Hey @MI5 really great guide that will be super useful for those reading the Community who then want to participate! I'll get it moved over to the guides section shortly. 

[MI5]

Thanks guys and good tip @pgn 

[Marjo]

Cheers for taking the time to make this guide @MI5! Hoping this will be helpful to those struggling with the registration as I know it's not the simplest process. I like the introduce yourself link at the bottom too. 

[MI5]

I think the problem area is after you have registered and that you need to go into settings to choose your username. That part isn't clear on the website when going through the process.

[Marjo]

Good feedback there, cheers! What would you suggest for making it clearer, just a note on the page informing of next steps perhaps, or something else? Any other "pain points" you could idenfify while doing this exercise?

Also thanks @pgn for your thoughts too and the screenshot. 

[MI5]

Everything else was straightforward and self explanatory tbh. 

I guess it would help if after clicking the verification link in the email you were taken directly to the settings to choose your screen name rather than taken back to the homepage of the forum. 

You can’t  post until create a username so pointless being taken anywhere else imo. 

[Cleoriff]

Great guide @MI5. Should make things a lot easier for new members.

I can't remember going through all that when I registered. Or maybe my memory isn't what it was?

[MI5]

I can’t remember either but I’m sure the linking of email and choosing username was different back then? 

[Cleoriff]

Not sure about that ...though I was never sent a code to my phone?

(If it had been difficult, I wouldn't be here now )

Either way, this guide takes everyone through the process step by step. If I can understand it, so can anyone

[Glory1]

Excellent Guide @MI5 should prove extremely useful to new members.

I think I went through this process when I joined. Certainly remember the email and the code to my phone. Seems a lifetime ago now 😊

[MI5]

You're part of the furniture now @Glory1

[Anonymous]

Excellent guide @MI5 alth when I registered a few years ago I don’t remember being sent a code, just the email 

[MI5]

Yeah a new feature mate to prevent multiple accounts and anti-spam I guess.

[Anonymous]

That could be true my friend 

[Glory1]

Thank you @MI5 that's a nice compliment and good to know 😊😂

[Anonymous]

I'm definitely looking forward to the live Q & A sessions with O2 experts!! Who should we expect? @MI5, @darrengf @Marjo or @Martin-O2? 😁

[Anonymous]

@Anonymous You can expect me probably 😂

[jonsie]

Good stuff @MI5

[Anonymous]

Very easy to understand - like all the screen shots 

[Toby]

Great guide @MI5!

Really useful for prospective members

Nice job

[cschan_uk]

Hi, 

I've had a Family Plan discount which I have enjoyed over the past year. I have just renewed my contracts along with all my family members with O2. Do I still automatically receive the Family Plan discount, or do I need to reapply for it again? Also, when do I see the discounts applied- the second bill following renewal? Many thanks in advance for replying to my question!

[MI5]

@cschan_uk 

You'll need to reapply Guide: O2 Open & Friends and Family discounts - How to sign up 

[pgn]

I wonder how much the sign-up process has changed, with the Khoros update last week?