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eSIM email

my phone has been stolen which obviously contained my SIM card. I have contacted o2 and explained what happened. I was told my eSIM would be sent to my email in a matter of minutes yet I have received nothing after almost 2 hours. I can’t access my o...

Resolved! SMS not sending

Hello, I've pretty much tried everything that I can find on the internet to fix this but nothing has worked.I'm trying to send a SMS to a phone but it's not sending. I type the message and hit the send button. Very quickly 'Trouble sending. check opt...

Resolved! Lost phone

Hi, I lost my phone and after a torturous route I got my phone bar set.I have claimed a new phone via y insurance m question is: How d o I get my old number transfered to the new phone and how do I get a replacement sim? William Gallagher

why can’t make calls I have data roaming

Hi why can’t make calls I have data roaming

Resolved! Nightmare porting number from EE

Please can someone help me. I got a pac code from EE to leave them.Bought an O2 PAYG sim. Rang O2 customer services and they said yes we can move my old number across. Asked for details and pac code etc. We complete the porting form over the phone an...

Resolved! Transferring data plan from old to new Apple watch

Hi, I’ve spoke with O2 for 3 days in a row to transfer my data plan from my old Apple Watch to my new one. Each conversation has been different and a promise of it being resolved in 24 hours has not manifested.For info, when I go through the Apple Wa...

Poor signal in London

I joined O2 a few months ago and I regularly get really bad signal. Seems odd to me to still be seeing 3G in 2024. Even when I see 4G the data speeds become very slow... any tips anyone?

Resolved! Private Number

I see some issues with this on previous threads. I recently came back to O2 after being away 2 weeks. Signal sucks in my area. I downloaded an esim with my original number but since then my stored contacts come up as Private Number so I don't know if...

Apple Watch reference code: 03

I’m having difficulty setting up the cellular function on my Apple Watch and was shown told to call 202 and reference the code 03.When I called they said that O2 is unable to create an airtime plan for watches purchased outside of O2, however I found...

Resolved! eSIM activiation with no access to messages as service not activated?

Is someone please able to help..... Ported my number across from EE yesterday (07/01), had completely forgot to activate eSIM prior (my mistake - regretting it now!). Have followed instructions to do this but need to log in to my O2 which I can only ...

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