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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Help

My daughter has had no signal for ages says no sim There is a sim Anyway got a new sim, but can't swap as it has to send s txt and obv can't get a txt as no signal... How do I sort this out?

Resolved! Signal

Hi, I can only use my phone when I have wifi

Lb3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Unbelievable to get PAC

I can’t get my PAC number after texting 65075 for the past 2 weeks it just says “unable to process your request please try again later”. There is also no way of calling a human and sorting this out on your service. Unacceptable

Lynas by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Temporary Bolt On

I paid for an additional 4GB bolt on as I’m in holiday a broad. It was acknowledged and is valid from 24 June to 4 August 2022. However I now have run out of my monthly allowance and the bolt on has not kicked in so I’m without data since yesterday f...

G-P by Level 1: Joiner
  • 1 replies
  • 0 kudos

Can’t make calls in europe

I don’t seem to be able to make or receive calls in Europe. Data roaming turned on and phone connects to network and can receive data.

Abyss1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrade issues -help

Hi I upgraded my phone to a table - I pad pro, stupidly not knowing I would not be able to use my phone a longer. The sim I upgraded was in an I phone 11 phone which is still in control tract. The phone is not working at all now, I have returned the ...

Resolved! Data - this information not available…..

For weeks now, when I check my data usage on the app or the webpage all I get is info not available. Before that it was showing as zero used even though I know I had used a lot. I phoned customer services and they said there was a system glitch since...

DCComics by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Connection

When I am out & about, I can’t connect to send WhatsApp’s, connect to social media etc. is there a setting I need to change? I feel like I’ve tried everything!!

Sezzy_712 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Data usage display

Where has the data usage display gone? I can no longer see it on my dashboard?

JB10 by Level 1: Joiner
  • 2 replies
  • 0 kudos