Cannot make or recieve calls

[Jetz]

started this evening, noticed around 8pm when someone tried to call me but they received a message 'number not recognised'.

3 other members of the family are with o2 and all seems to be working fine.

I have switch flight mode on/off and also restarted the phone but still the same...switch off WiFi and data seems to be working just fine.

[MI5]

@Jetz 

Where did phone come from?

https://www.checkmend.com/uk/

[Martlewphil]

I too am having the same problem Jetz - started at approx 7 pm this evening - exasperating 

[MI5]

@Martlewphil @Jetz 

https://www.o2.co.uk/apps/my-network

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[Kirbster]

Same issue - both my and my wife’s phone. Both eSIM iPhone 14pro 

[Cleoriff]

@Jetz @Kirbster @Martlewphil 

O2 has had network outages in some areas. They are aware and hope to have an update soon. 

[Kirbster]

No mention of it on their network outage map. 

[_James_M_]

I had same issue at around 8pm last night,  I had tried taking sim out and back in and switching off and on and O2 on the phone referred me to "network support team" with 24h "timeline"and didn't seem to understand the issue. Went into local O2 shop just now- the chap took sim out and put it back in and phone suddenly started working (stronger signal?). O2 on phone and man in store said they were having issues today and recommended against a SIM-swap today due to the delays and to keep with my old SIM for now.

[Cleoriff]

---

@Kirbster wrote:

No mention of it on their network outage map. 

---

@Kirbster 

No, the forum manager said 'There's currently an issue with some accounts which O2 are investigating'. When he knows, he'll inform us on the forum.

[Enlli]

@Kirbster @Jetz 

Should now be fixed 

You will need to switch your phone off, then back on again