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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7009 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1584 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 3631 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2969 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2292 Views
  • 6 replies
  • 0 kudos

Resolved! 02 coverage not as good as Virgin

I’ve recently switched to 02 from virgin mobile.( offer from customer services) I have noticed a big reduction in 4G coverage which leaves me without mobile data. Any tips IPhone 7 O.E.S. 15.5. Worse case scenario can I move back to Virgin?

Resolved! About my bill - spoke about extention on my bill

On the 29th June I spoke to a member of o2 customer services in regards to an extension to payment of my device plan that will be paid on the 14th of July 2022, and I was told that it is that would be fine. On the 2nd July 2022 my phone as been cut o...

Resolved! Spend cap

How to I change my spend cap. It's currently set to 0 and I need to change it

Maddirock by Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos

What next?

Sorry for the super mega long post..... I'm just really quite angry with O2! I placed an upgrade order Friday night, paid £270 remaining balance to be able to upgrade for the S22 ultra! I got really excited and chose click and collect as it would mea...

BeckyP123 by Level 1: Joiner
  • 239 Views
  • 4 replies
  • 0 kudos

Have credit and bolt on but cannot text or call while abroad

I have £7.82 in my account, have a travel monthly bolt on. However when i try to call or make a text it instantly gets rejected. I have 4g reception. I cannot even call 202 and it rejects. I specifically chose o2 due to it's roaming policy but now i ...

bcolgs85 by Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos

Resolved! Confirming new orders

Yesterday I upgraded on all my contracts, the agent told me he would send links for me to click to confirm these orders, however, the links don’t work and I can’t find where to do this on My 02

Dave791 by Level 1: Joiner
  • 99 Views
  • 1 replies
  • 0 kudos

Resolved! No network

Since day 1 of my contract i have had 0 signal, occasionally it will flash 1 bar but pretty much constantly says not registered on network, i have raised this issue with o2 and told the same lie each tine "a mast in your area is down" ino this is a l...

Kali-XRP by Level 1: Joiner
  • 181 Views
  • 2 replies
  • 0 kudos

Resolved! Help

My daughter has had no signal for ages says no sim There is a sim Anyway got a new sim, but can't swap as it has to send s txt and obv can't get a txt as no signal... How do I sort this out?

Resolved! Signal

Hi, I can only use my phone when I have wifi

Lb3 by Level 1: Joiner
  • 141 Views
  • 2 replies
  • 0 kudos

Resolved! Unbelievable to get PAC

I can’t get my PAC number after texting 65075 for the past 2 weeks it just says “unable to process your request please try again later”. There is also no way of calling a human and sorting this out on your service. Unacceptable

Lynas by Level 1: Joiner
  • 88 Views
  • 1 replies
  • 0 kudos