Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Using O2 in portugal

I have O2 data roaming. Can I make a free call from Portugal to the UK?

Re: Apple Watch Cellular not activating

I’m having this same issue since March with my Apple Watch Ultra 2. “We're setting up your Apple Watch on the 02 network and we'll text you when it's all done. If you don't receive a text within 24 hours, call 202 for free from your 02 mobile, quotin...

Wheeler by Level 1: Joiner
  • 768 Views
  • 8 replies
  • 0 kudos

No service for over 3 weeks after switching to Esim

So I pressed change to Esim from physical sim over 3 weeks ago now and my order is still stuck on "processing". So I have had no service since the 10th September. I've contacted O2 by landline and messaged them through the MyO2 app and they tell me t...

Scott94 by Level 1: Joiner
  • 839 Views
  • 12 replies
  • 0 kudos

Number Still Not Ported After PAC number transfer has taken over a week and still not gone through?

I initiated the transfer of my old number, from Giffgaff to O2 on 31/09/2024, but nothing has happened yet. Can someone please resolve this? I’ve been following up, but every time I’m told it’s still in progress, and it’s been over a week now. [Mod e...

frednerk by Level 1: Joiner
  • 304 Views
  • 2 replies
  • 0 kudos

Resolved! Move my eSim to my new iphone

I have an o2 eSim on my iPhone 14 pro max and I'm trying to move it to my new iPhone 16 pro max without success. Is there a specific procedure I have to follow?

awful data coverage

For the past year or so my o2 coverage has been awful, it's noticeable as soon as I leave the house and there doesn't seem to be any reason for it. I've checked my coverage on the map, and my area is apparently fine. But as soon as I disconnect from ...

Activate Sim

I am not receiving the texts that I can use to activate my SIM card

Swap E sim

My eSIM won’t transfer from old handset to new one. iPhone 15 pro max says I need to contact o2 which is harder than solving world peace…. For a phone company I wish you had a number you could call

Double billing.

I have an apple mobile which was and used used for being in the U.K. on PAYG. I do not use it for phone calls. I am in Spain a lot and have a Spanish sim for my other iPhone. I have a contract with Lobster. A different supplier is used for my fibre o...

CLNaylor by Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos

Resolved! Incorrect number in iMessage after porting

Since porting over my old number works fine but in my iPhone settings (13 pro) it shows my number as the temporary number I got when moving across. It also shows wrong number in iMessage. Neither will let me change as it reverts straight back. Any he...

Steve_72 by Level 1: Joiner
  • 1291 Views
  • 5 replies
  • 0 kudos