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Resolved! No data access in Prague

My daughter is travelling in Europe, I have checked her data usage against the 25gb and she has 17gb left but her has no data at all today in Prague. We have switched phone on and off, turned off 5G but no joy. Any suggestions?

Resolved! No data access

Despite repeated calls to customer services, I remain unable to access data on the O2 network. The problem has persisted for over a week. As far as I can tell, nothing is being done to resolve the issue.For the avoidance of doubt, I have:Switched my ...

Resolved! Finding my PUK NUMBER

I can’t unlock my SIM number

Resolved! 3G sim card in 4G phone

I have an O2 Classic Pay as you Go sim card. It was originally in a 3G phone but has been transferred to a new 4G phone, where it works all right at present but when making calls the screen says 3G even though the phone itself is 4G.I get messages fr...

On the off chance anyone knows, Samsung gt c3590, how to save SMS to phone not SIM

Just swapped my SIM to a fresh one whilst keeping the same handset, almost everything working fine except that incoming and sent SMS messages seem to be saving themselves to the SIM rather than to the phone's memory. I suspect this is a "bad thing", ...

No service since starting a new tariff.

I changed my sim only tariff yesterday for better deal and I’ve woken up this morning to no service. I’ve tried switching phone off, toggling airplane mode and manually selecting 02 as network but still nothing. Any ideas? Thanks

Phone been barred

My son’s phone was stolen but I accidentally barred the wrong phone. I contacted o2 on Friday morning and she said she had lifted the bar and obviously barred the stolen phone. However the phone is still not working since she removed the bar. Is this...

Roaming issues!

Landed in Kos, Greece on the 8th June 2025. Plane landed, turned my data back on and roaming. Within a few minutes I received a text from O2 stating I had access to my data etc etc just like normal. Since the 13th June my 5g signal has completely cut...

Incorrect information regarding 4G phones?

My Dad has received a text saying that his phone is not 4G compatible.I have a new easy to use 4G compatible phone which he can have. I checked to see if it was compatible using the O2 phone checker and it said it wasn't.The text sent from O2 suggest...

Contract to PAYG

I changed from Monthly to PAYG within O2 on the 29th May. Within 24 hrs my temporary number was working and my keep number I wanted migrated seems to be blocked between O2 Contract and O2 PAYG. Neither of the customer services and sort this issue out...

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