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Forum Posts

Number trasfer

Hi, I filled out all the relevant forms about a number transfer including codes and has confirmation that this would be processed but nothing is showing on the account. How do I ensure this is processed?

GF1a by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim Swap nightmare! :(

Good morningI'm having no signal following a failed sim swap. I was sent a 5g sim to replace my 4g sim and the process didn't complete. I was told it would be ok after 24hrs, this was back on the 21/12. Its now been a week and I'm without my phone st...

SlowJamz by Level 1: Joiner
  • 9 replies
  • 0 kudos

O2 app

Hi why cannot access my o2 app or log on using the accounts page thanks

Nj567899 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unpaid Bill now paid but phone still off.

All incoming and outgoing calls are turned off as are messages. How do I get in touch with 02 to reactivate my phone? Any number associated with them just cut off instantly.

Resolved! Change from Tesco to Virgin

1. I have purchased a new VOLT contract from Virgin Media.2. Tesco have provided a PAC code so that I can transfer my old number.3. Virgin o2 have sent a new SIM with a new number which I want to change to my old Tesco number.4. All attempts to Reply...

Chopper by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Scam calls

I am gettin calls saying it’s o2 is this a scam or are you trying to call me?

Chris369 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! PAC code

Need to get a PAC code but cant access phone to send text

MicKT1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data discrepancy

My new order NC71748393 says 5Gb of data whereas my contract through Virgin states 10Gb can you confirm I’m getting the 10Gb I was originally told?

London masts down :-(

What is happening in London with masts not working properly? I am having a major problem because there are masts not working properly both in the SW2 and TW10 postcodes. It means that I have essentially no coverage whilst at work and at home since la...

GGG333 by Level 1: Joiner
  • 1 replies
  • 0 kudos