Solved: Fix your My 02 app

tregan219 · ‎11-08-2025

Since you've merged with Virgin Media, I can't log in anymore to my account and having to log in with a defunct account. My current account is still using the same email address but logs in with in an o2.co.uk account what does not work with VM02.

I've been told over the phone that the app would be fixed today but it has not and still cannot sign in.

Dave-O2 · ‎11-08-2025

Thanks for the tag @MI5

@tregan219 Can you please drop me a PM with the mobile number affected and i'll take a closer look 👍

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View solution in original post

Enlli · ‎11-08-2025

Oh dear, customer services telling porkies again. Yes, there are problems with some older accounts but the app does work

@MI5 is good on these things. Should be online later

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎11-08-2025

Not sure I'm the authority on this at all but I do have a similar problem

@Dave-O2 is trying to help me, but no luck so far apart from O2 wanting me to jump through hoops to fix their issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎11-08-2025

@MI5 Though you had similar problems. Didn't realise it's still not sorted

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎11-08-2025

I can't see any resolution currently due to their ineptitude @Enlli

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave-O2 · ‎11-08-2025

Thanks for the tag @MI5

@tregan219 Can you please drop me a PM with the mobile number affected and i'll take a closer look 👍

New Google Pixel 10 Series // Don't fall for scams // Bigger benefits – Just for being with Virgin Media & O2
Contact us on Social Media: Facebook // Twitter // Instagram

tregan219 · ‎11-08-2025

I have messaged you @Dave-O2. Thanks

tregan219 · ‎12-08-2025

Tried messaging you @Dave-O2 but it blocked me from sending my phone number and email address.

madasaf1sh · ‎12-08-2025

Although you cant see it when sent, Dave will be able to see it...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Dave-O2 · ‎12-08-2025

Morning @tregan219

I have your PM and your details, i'll be back in touch as soon as i can 👍

New Google Pixel 10 Series // Don't fall for scams // Bigger benefits – Just for being with Virgin Media & O2
Contact us on Social Media: Facebook // Twitter // Instagram

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