Welcome to the O2 Community

There is nothing worse than finding yourself with a bill which is higher than expected.

This guide will show you ways to avoid this wherever possible.

A couple of tips if you have problems either sending or receiving text messages especially after any network issues, either with a local mast or whether a widespread network outage.

As someone running a dual SIM setup on my iPhone XS Max I thought I’d provide a handy guide for anyone setting up this service... 

Someone asks you for your number, the mind goes blank. Who dials their own number, right?

Well, fear not: There are 5 fairly simple methods, and one not-so-direct one, to find out what your own phone number is...  Well, OK, ease is relative, but take a look below and see which suits you best!

Check out this guide for help on how to top up your PAYG phone

Quick guide to show where the community reward will be displayed before your bill comes out

Want to join the O2 Community? Check out this guide to find out how. 

Guide on how to set up and configure Google assistant and OK Google voice recognition on eligible Android handsets, and tablets.

Updating to Windows 10 made easy! 

Now with the new O2 Travel Inclusive Tariff from O2, The list of Countries got much bigger where you can use your phone for free.

Getting a new phone?

Need to transfer your content easily?

Read on and see if we can help you

One of the many questions that is asked in the Forum is regarding Roaming in Turkey and Cyprus...

The UK and the World have become a very confusing place regarding LTE Frequencies / Bands and who owns what. People ask many times, if I buy a phone in China or the US, will it work ok in the UK.

I've put a list together at the best of what I can find and my knowledge to help where possible.

Many Quesions are asked on the forum regarding what’s the difference between International Calling from the UK and Roaming Abroad.

One of the many questions on here is about PAC or PUK codes, but there is a lot of confusion over which code is actually needed.

We get a number of questions about how discounts and data promotions are applied to O2 tariffs and why it appears not to be added to the account.

In order to help, I've created a small guide.

What is SignVideo? If you communicate using British Sign Language (BSL) then contacting companies over the phone can be quite a challenge! There are of course Text Relay services (formerly known as TextDirect and Typetalk) such as NGTS, however they can be quite cumbersome - wouldn't it be great if you could just have a normal, free-flowing conversation using BSL in the same way that others pick up the phone and talk to an advisor? Well, the great news is that with SignVideo you can do exactly that!

Do O2 offer the SignVideo service? Yes, absolutely! O2 are proud to offer this innovative solution for BSL users to contact the Customer Service team. Lots of other companies use SignVideo too, which is great as it means that it's getting easier for BSL users to communicate in the way that spoken language users do.

I posted quite extensively on a recent thread about credit files and realised that there were quite a few misconceptions, so thought a bit of a mini guide about O2 and your credit files may help fill in some blanks, and also provide a resource to help other customers in the future.

Some of this is about credit files in general, and some specific to O2, although it all ties in together.

One thing that does get asked is regarding coverage and issues. So I thought a few websites would help.

• O2 own Website for coverage https://www.o2.co.uk/coveragechecker
• O2 Coverage Faults http://status.o2.co.uk

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This is just a quick help guide for people who want help on doing s sim swap...

I see many posts on here regarding the cost of Cruise Liners or Aircraft charges when using phones.

Other posts are, well it was a European Network shown on the bill which should be included etc.

Let me try to explain and put myths to sleep.

Roaming Changes from 15th June 2017 PAY AS YOU GO ONLY

From the 15th June 2017 all EU networks have to offer “free” roaming from one EU country to another (Only when roaming in another EU Country other than your own, for us this would be UK.)

However there a number of things that people need to be made aware of and what it all means to them.

Roaming Changes from 15th June 2017 CONTRACT ONLY

From the 15th June 2017 all EU networks have to offer “free” roaming from one EU country to another (Only when roaming in another EU Country other than your own, for us this would be UK.)

However there a number of things that people need to be made aware of and what it all means to them.

Obtaining an O2 PAC Code.

If you wish to move mobile networks and keep your mobile number, you will need a Porting Authorisation Code (PAC) which is normally 9 characters long and in the format "ABC123456").

They are used by UK Mobile Networks to facilitate mobile number portability (MNP).

To obtain a PAC Code from the O2 Network you must [...]

If you have lost or had stolen your O2 device you need to report it to O2 immediately.

Firstly it’s worth checking the “find my phone” options.

If no luck with those options the loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.

In this guide you'll learn how to apply O2 Open/ Friends & Family discounts at O2 (if you are eligible)

A guide to My O2 for Pay & Go. 

A guide to MY O2 allowances. 

A guide to My O2 billing.