eSIM - How to activate
Hello I've noticed over the past few weeks eSIM has become a hot topic on our Community, so I've put together a handy guide that gives our members all the information for everything eSIM related New &...
Blog Articles
Apple Watch FAQs & Activation Guide
Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide...
Guide - Gift With Purchase
Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. ...
Guide to O2 BARs
** My O2 self-serve steps to add/remove restrictions on your account were updated by @Dave-O2 on 27/11/24** A glance at the spread and types of questions coming into the Community Forum shows there is...
Guide: How to Connect to WiFi Extra
I have recently moved to O2 and have been trying to find out how to connect to WiFi Extra. After talking to customer support and searching without much success, I stumbled across a way. So hoping that...
Samsung Galaxy Watch 4 "Emergency Calls Only" Fix
If you're on O2 and you're getting "Emergency Calls Only" on your watch when out of range of your phone here's the fix! I know this is a big problem for a lot of people, some of whom have returned the...
Guide: Connecting your Samsung Smartwatch
It's time this was written up as a guide, so here goes. If you buy your watch from O2, it should be setup for you at the time of purchase. If you buy elsewhere, you'll need to go in store to get setup...
Guide: Adding and removing O2 Extras
We get many queries about adding O2 Extras on the Community Here is a step-by-step guide on adding and removing Extras Adding an Extra When you upgrade or take out a new contract on O2 there is usuall...
Conference Calling Hints and Tips - Avoiding Call Charges
With the country in Lockdown, many people are now forced to work from home. Whilst lockdown may be coming to an end, it could be several months before things normalise - and the "new normal" may mean ...
How-to guide: My O2
Get the app here! Contents of this guide: Overview Info for first-time users Account section Getting help Explore Settings 1. OVERVIEW Check out this video for a quick overview of the app: More info (...
Spend Caps & Charge to Mobile on O2
*Steps to amend Spend Cap within My O2 and Charge to Mobile section added by @Dave-O2 on 28/11/24* Any contracts taken after 1st October 2018 can have a spend cap applied. If your contract was taken p...
How to change your mobile number
Get a new O2 mobile number You can do this by simply calling customer services on 202 (Pay Monthly) or 4445 (Pay as you go).O2 will allow you one free mobile number change should you wish to change it...
O2 Age restriction: what it is & how to manage it ?
**Age Verification My O2 self-serve process was updated by @Dave-O2 on 26/11/24** Following OFCOM regulation, all O2 sim cards come with age restriction turned on. The customer or user must be able to...
Your Allowances - what is and isn't included.
All O2 contracts, SIM only tariffs and PAYG big bundles come with some allowances. All customers can keep track of their allowances in their MyO2 General Calls and Texts All calls to UK 01, 02, 03 or ...
Migration & porting into O2
Self-serve options via My O2 to keep a number and move to O2 & to take an O2 number being transferred to you, updated by @Dave-O2 on 27/11/24 Hi everyone, We've put together some information below on ...
Cancelling your contract - An updated guide
With some new rules coming into force on Monday 1st July 2019 making it easier than ever to cancel your contract and switch networks it’s probably time to update the old guide on cancellation to use t...
Tips to avoid unexpected charges on your bill
(last updated 08/08/24 by @Kei-M_O2) There is nothing worse than finding yourself with a bill which is higher than expected. This guide will show you ways to avoid this wherever possible. Listed below...
Text Message Tips (not sent or received)
A couple of tips if you have problems either sending or receiving text messages especially after any network issues, either with a local mast or whether a widespread network outage. To send a text mes...
iPhone XS/XS Max/XR Dual Sim Guide
Hi there - If you've landed on this guide in search for information related to the new Apple devices (iPhone 11, 11 Pro & Pro Max), head over here to our Apple megathread for more information. If you'...
How to Lengthen Ringtime on any O2 Mobile
How to Lengthen Ringtime on any O2 Mobile. This is for all Pay Monthly and Pay and Go mobiles. The following method will work on any O2 mobile and means you can control the time interval before a call...
Guide - How do I find my own mobile number?
Hi there! This is one of our most-viewed guides! If you landed here in search of info on what your mobile number is, would you mind letting us know some details on why you're searching for this, in ou...
How to Top Up (PAYG)
Updated by @Kei-M_O2 13/09/24 *** There are various ways to Top up a PAYG mobile, if the the FIRST top up fails for any reason you can use a voucher to complete the top up. These are available from an...
How do I know my Community reward has been applied?
Not only is the o2 community an awesome place to be, but there are also a number of perks - on top of helping others and the competitions that are run here! One of those are the community rewards that...
Forum Guide: Registering on the Forum.
Hopefully, this guide will walk you through the forum registration process, but why register? You will be able to create a topic to get help, reply to other posts to offer help, give Kudos, chat with ...
Google Assistant & Voice recognition on Android
OK Google : Hard to say, Harder to use? Not Necessarily! OK Google : but I prefer use Alexa, Cortana or Siri or prefer typing. Also saying OK Google makes me feel stupid. Fair point but you have to ta...
How to Upgrade a Windows Mobile 8.1 Phone to a Windows 10 Mobile Phone.
Are you a Windows Mobile Fan? Well sadly Microsoft recently announced they would no longer be supporting Windows 10 Mobile devices from towards the end of 2019. They've already stopped supporting Wind...
O2 Contract with O2 Travel Inclusive (75 Free Countries) and (33 x £4.99 per day Countries)
So as we know, we are able to take our phones to the EU and a couple of other places and use pretty much our inclusive allowance. You can use 15GB data in a rolling monthly allowance, but other than t...
Backing up your phone.
From time to time you will have the need to back up your phone and transfer everything to a new one. In this guide I'll try and talk you through the best ways to do this. Staying with the same type of...
Roaming in Turkey and Cyprus
One of the many questions that is asked in the Forum is regarding Roaming in Turkey and Cyprus. First lets start of with Cyprus. CYPRUS: is split into North and South, North being Turkish and South be...
LTE UK Bands, Who owns what Band
The UK and the World have become a very confusing place regarding LTE Frequencies / Bands and who owns what. People ask many time, If I buy a phone in China or the US, will it work ok in the UK. No I ...
