- Mark all as New
- Mark all as Read
- Float this Blog for Current User
- Subscribe
- Bookmark
- Subscribe to RSS Feed
- Invite a Friend
We get many queries about adding O2 Extras on the Community
Here is a step-by-step guide on adding and removing Extras
Read more...
A guide on the newly updated and improved My O2 app - walking through the different sections of My O2 and what you can do there.
Read more...How to change your mobile number

Following OFCOM regulation, all O2 sim cards come with age restriction turned on. Here's how you can remove it.
Read more...
This guide includes the new improved cancellation process, with the new rules coming into force on Monday 1st July 2019 making it easier than ever to cancel your contract and switch networks.
Read more...
There is nothing worse than finding yourself with a bill which is higher than expected.
This guide will show you ways to avoid this wherever possible.
Read more...
A couple of tips if you have problems either sending or receiving text messages especially after any network issues, either with a local mast or whether a widespread network outage.
Read more...
As someone running a dual SIM setup on my iPhone XS Max I thought I’d provide a handy guide for anyone setting up this service...
Read more...
The following method will work on any O2 mobile and means you can control the time interval before a call goes to Voicemail.
Someone asks you for your number, the mind goes blank. Who dials their own number, right?
Well, fear not: There are 5 fairly simple methods, and one not-so-direct one, to find out what your own phone number is... Well, OK, ease is relative, but take a look below and see which suits you best!
Read more...
Quick guide to show where the community reward will be displayed before your bill comes out
Read more...
Guide on how to set up and configure Google assistant and OK Google voice recognition on eligible Android handsets, and tablets.
Read more...
How to Upgrade a Windows Mobile 8.1 Phone to a Windows 10 Mobile Phone.

Now with the new O2 Travel Inclusive Tariff from O2, The list of Countries got much bigger where you can use your phone for free.
Read more...
Getting a new phone?
Need to transfer your content easily?
Read on and see if we can help you
One of the many questions that is asked in the Forum is regarding Roaming in Turkey and Cyprus...
Read more...
The UK and the World have become a very confusing place regarding LTE Frequencies / Bands and who owns what. People ask many times, if I buy a phone in China or the US, will it work ok in the UK.
I've put a list together at the best of what I can find and my knowledge to help where possible.
Read more...
Many Quesions are asked on the forum regarding what’s the difference between International Calling from the UK and Roaming Abroad.
Read more...
One of the many questions on here is about PAC or PUK codes, but there is a lot of confusion over which code is actually needed.
Read more...
We get a number of questions about how discounts and data promotions are applied to O2 tariffs and why it appears not to be added to the account.
In order to help, I've created a small guide.
Read more...
What is SignVideo? If you communicate using British Sign Language (BSL) then contacting companies over the phone can be quite a challenge! There are of course Text Relay services (formerly known as TextDirect and Typetalk) such as NGTS, however they can be quite cumbersome - wouldn't it be great if you could just have a normal, free-flowing conversation using BSL in the same way that others pick up the phone and talk to an advisor? Well, the great news is that with SignVideo you can do exactly that!
Do O2 offer the SignVideo service? Yes, absolutely! O2 are proud to offer this innovative solution for BSL users to contact the Customer Service team. Lots of other companies use SignVideo too, which is great as it means that it's getting easier for BSL users to communicate in the way that spoken language users do.
Read more...
I posted quite extensively on a recent thread about credit files and realised that there were quite a few misconceptions, so thought a bit of a mini guide about O2 and your credit files may help fill in some blanks, and also provide a resource to help other customers in the future.
Some of this is about credit files in general, and some specific to O2, although it all ties in together.
One thing that does get asked is regarding coverage and issues. So I thought a few websites would help.
- O2 own Website for coverage https://www.o2.co.uk/coveragechecker
- O2 Coverage Faults http://status.o2.co.uk
[more...]
Read more...