O2 Community

Get help, share tips and chat

How-to Guides

Roaming in Turkey and Cyprus On PAYG

by darrengf ‎29-01-2018 21:39 - edited ‎03-02-2018 21:55 (13,591 Views)

One of the many questions that is asked in the Forum is regarding Roaming in Turkey and Cyprus...


LTE UK Bands, Who owns what Band

by darrengf on ‎23-10-2017 00:18 - last edited on ‎23-10-2017 12:14 by Community Manager (3,603 Views)

The UK and the World have become a very confusing place regarding LTE Frequencies / Bands and who owns what. People ask many times, if I buy a phone in China or the US, will it work ok in the UK.

I've put a list together at the best of what I can find and my knowledge to help where possible.


International Calling From UK - Versus Roaming abroad

by darrengf on ‎20-10-2017 22:48 - last edited on ‎23-10-2017 11:04 by (2,138 Views)

Many Quesions are asked on the forum regarding what’s the difference between International Calling from the UK and Roaming Abroad.


What code do I need: PAC or PUK

by gmarkj on ‎02-10-2017 15:37 - last edited on ‎02-10-2017 16:25 by Community Manager (2,451 Views)

One of the many questions on here is about PAC or PUK codes, but there is a lot of confusion over which code is actually needed.


Where is my discount or Extra Data?

by MI5 ‎26-09-2017 14:03 - edited ‎05-01-2018 16:53 (2,977 Views)

We get a number of questions about how discounts and data promotions are applied to O2 tariffs and why it appears not to be added to the account.

In order to help, I've created a small guide.


SignVideo - Speaking to O2 using British Sign Language

by Wa10 on ‎15-09-2017 10:49 - last edited on ‎25-09-2017 12:44 by Community Manager (1,949 Views)

What is SignVideo? If you communicate using British Sign Language (BSL) then contacting companies over the phone can be quite a challenge! There are of course Text Relay services (formerly known as TextDirect and Typetalk) such as NGTS, however they can be quite cumbersome - wouldn't it be great if you could just have a normal, free-flowing conversation using BSL in the same way that others pick up the phone and talk to an advisor? Well, the great news is that with SignVideo you can do exactly that!


Do O2 offer the SignVideo service? Yes, absolutely! O2 are proud to offer this innovative solution for BSL users to contact the Customer Service team. Lots of other companies use SignVideo too, which is great as it means that it's getting easier for BSL users to communicate in the way that spoken language users do.


O2, Credit Files & "Credit Scores" - What does it all mean?

by Wa10 on ‎13-09-2017 15:14 - last edited on ‎13-09-2017 17:48 by (2,626 Views)

I posted quite extensively on a recent thread about credit files and realised that there were quite a few misconceptions, so thought a bit of a mini guide about O2 and your credit files may help fill in some blanks, and also provide a resource to help other customers in the future.

Some of this is about credit files in general, and some specific to O2, although it all ties in together.


O2 coverage Maps, via Apps or Websites

by darrengf on ‎04-09-2017 20:21 - last edited on ‎19-10-2017 17:01 by (1,896 Views)

One thing that does get asked is regarding coverage and issues. So I thought a few websites would help.




Sim Swap: a mini guide 2017 update

by lovemyphone on ‎16-07-2017 22:35 - last edited on ‎24-07-2017 13:25 by Community Manager (2,584 Views)

This is just a quick help guide for people who want help on doing s sim swap...


Cruise Liners / Aircraft Charges

by darrengf on ‎03-07-2017 22:34 - last edited on ‎09-11-2017 15:56 by (3,517 Views)

I see many posts on here regarding the cost of Cruise Liners or Aircraft charges when using phones.


Other posts are, well it was a European Network shown on the bill which should be included etc.


Let me try to explain and put myths to sleep.


How to get your PAC 2017 Update

by MI5 ‎24-05-2017 21:33 - edited ‎13-12-2017 11:56 (78,004 Views)

Obtaining an O2 PAC Code.


If you wish to move mobile networks and keep your mobile number, you will need a Porting Authorisation Code (PAC) which is normally 9 characters long and in the format "ABC123456").

They are used by UK Mobile Networks to facilitate mobile number portability (MNP).


To obtain a PAC Code from the O2 Network you must [...]


Lost or Stolen O2 Device? - How to Report it.

by MI5 on ‎12-12-2016 11:47 - last edited on ‎04-07-2017 09:17 by (10,085 Views)

If you have lost or had stolen your O2 device you need to report it to O2 immediately.

Firstly it’s worth checking the “find my phone” options.

If no luck with those options the loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.


O2 Open & Friends and Family discounts - How to sign up

by MI5 ‎25-11-2016 15:40 - edited ‎11-01-2018 09:27 (46,572 Views)

In this guide you'll learn how to apply O2 Open/ Friends & Family discounts at O2 (if you are eligible)


My O2 Pay & Go Guide

by Daddydoink ‎21-11-2016 15:57 - edited ‎28-11-2016 12:15 (897 Views)

A guide to My O2 for Pay & Go. 


My O2 - Allowances - Mini Guide

by gmarkj ‎18-11-2016 12:10 - edited ‎28-11-2016 15:41 (1,538 Views)

A guide to MY O2 allowances. 


My O2 - Bills section - Mini Guide

by MI5 ‎16-11-2016 10:09 - edited ‎28-11-2016 12:19 (2,396 Views)

A guide to My O2 billing. 


My O2 - Bolt-ons - Mini Guide

by Fellwalker on ‎14-11-2016 12:57 - last edited on ‎19-10-2017 16:28 by (2,396 Views)

A guide to My O2 Bolt-ons. 


Lesser known features in the Photos app for iOS 10

by Fatboy ‎09-11-2016 11:06 - edited ‎09-11-2016 11:12 (532 Views)

In this video I show some of the lesser known features of the Photos app iOS 10.

Play Next, Play Later feature explained and how to access it in the iOS 10 Music App

by Fatboy ‎09-11-2016 11:04 - edited ‎09-11-2016 11:12 (495 Views)

Here's a video guide I made, where I explain the differences between the Play Next, Play Later feature and also how to access it in the iOS 10 Music App.

My O2 - Website Guide

by PhoneChanger ‎04-11-2016 10:10 - edited ‎11-04-2017 14:54 (4,040 Views)

A guide to the My O2 Website 


Your guide on how to use O2 Travel

by lovemyphone on ‎03-11-2016 16:44 (2,893 Views)

A handy guide on how O2 travel works and how to use it, as well as info on charges


Do you have poor coverage / signal Indoors? This may help Explain / resolve it

by adamtemp64 on ‎03-11-2016 16:12 - last edited on ‎19-10-2017 16:53 by (1,161 Views)

A guide to help find out why you might have poor signal indoors.


Accidental MMS Sending and How to Avoid it.

by MI5 ‎03-11-2016 16:03 - edited ‎03-11-2016 16:35 (4,724 Views)

How to avoid accidentally sending MMS messages from your device


Unlocking an O2 phone to use a different SIM card.

by MI5 ‎03-11-2016 16:01 - edited ‎03-11-2016 16:36 (37,902 Views)

How to unlock your O2 device in order to use it on another network


How do I get to the 'Download Bill' page?

by gmarkj on ‎03-11-2016 13:48 (8,189 Views)

Use this handy guide to find out how to download your bills


How does O2 Refresh work?

by lovemyphone on ‎03-11-2016 13:41 (5,883 Views)

What is O2 Refresh and how does it work? Find out in this guide.


How can I pay my bill? or Ways to pay guidelines

by Cleoriff on ‎03-11-2016 13:36 - last edited on ‎29-01-2018 09:52 by Community Manager (21,482 Views)

Check out this guide for help on how to pay your O2 bills


How can I sort out my network issues?

by adamtemp64 on ‎03-11-2016 13:30 (3,396 Views)

This handy guide helps you to troubleshoot your signal issues and what to do next.


Video Guide: Using the Night Shift feature in iOS

by Fatboy ‎02-11-2016 14:35 - edited ‎09-11-2016 11:15 (440 Views)

Here's a short video I made about the new Night Shift feature in iOS. (Video is made with iOS9, but the feature still performs in the same way)

Video Guide: Password/Touch ID protecting your notes in the Notes app in iOS

by Fatboy ‎02-11-2016 14:28 - edited ‎09-11-2016 11:16 (405 Views)

In this video I show you how to password protect/Touch ID protect your notes in the Notes app in iOS. (Video is made with iOS9, but the feature still performs in the same way)