My O2 App guide
Given the number of updates and new features on the My O2 app, it seemed appropriate to get a new guide to all the different features and functions. Which will no doubt be out of date as soon as it is...
Blog Articles
How to use the smart thermostat solution - Tado Review
O2 have partnered with Tado to deliver the smart thermostat solution, this is compatible with most boilers, and comes with 1 smart thermostat, and a connector to link the thermostat to your broadband ...
Have you fallen for or been conned into a premium rate scam? What to do next
If you get your o2 bill and it is higher than expected and on checking the bill in myo2 you find have either have a premium rate charge or a charge to mobile value on your bill, then you may have fall...
A Guide To Upgrading Your O2 Phone
This is a guide to upgrading your O2 mobile phone & tariffUpgrading your Pay Monthly mobileYou can upgrade your Pay Monthly phone online in a few clicks. To see if you can upgrade, sign in to your My ...
How to set up a SIM pin on O2
Everyone should set up a sim pin lock on their phone, more so if you have a contract phone. Combined with a screen lock it's the best security against unauthorised usage should the phone be lost/stole...
How-To-Guide: Difference between SOGA and warranty / extended warranty
This crops up all the time Who do I get to repair my Mobile device. In the UK The law that covers this is called the Sale of Goods Act (as amended). This offers all consumers a basic level of protecti...
Self help guide: Is the network down for me or everyone?
Things to check before contacting O2: If you haven’t already, check http://status.o2.co.uk for the exact postcode. If a fault shows on the live status page, O2 will already be working to fix it, and y...
How To: Reset your Samsung after a Firmware Update
If your Samsung device displays strange behaviour after a firmware update, DON'T PANIC ! There is nothing wrong with your phone. What's happened is that some of the old system files have become corrup...
Cancelling Your Contract - A Guide
Welcome to the O2 Community! If you need any advice, go ahead and create a forum post HERE In light of a few recent threads popping up regarding issues with cancellation I thought it would be good to ...
All you need to know about O2 Voicemail 901.
The most common issue we come across is customers trying to turn off voicemail and can't. If you want to know more about voicemail 901, read on..... Visual Voicemail Visual voice mail (VVM) is a voice...
A Guide to Deal with Spam/Scam Calls and Text
updated 17/10 2020 by @Cleoriff We are all irritated and annoyed by the constant bombardment of ppi, injury and other spam calls and text messages. Over the past year or so, they appear to be getting ...
Do you have poor coverage / signal Indoors? This may help Explain / resolve it
This Guide may help explain the issue. With the rise in smartphone usage that rely on 4g/3g signals as opposed to old basic handsets that used mainly 2g I see lots of posts saying since getting my new...
International Roaming and Whats it all about.
Welcome to the O2 Community! If you need any advice, go ahead and create a forum post HERE ** Please read the following amendments to the article that allows for EU Roaming changes on the 15th June. P...
The 4 steps to solving almost any non-hardware fault on an iPhone.
Thought these might help The 4 steps to solving almost any non-hardware fault on an iPhone. Turn Phone Off/On - Hold the power button until the "slide to power off" icon appears. Slide to power off. L...
What is 2G, 3G, and 4G? ** New Update 21st Sept 2015 **
So when I originally wrote this, was many moons ago and I thought that since 4G has been here for a while then its time to update the information on here as well. What is 2G, 3G, and 4G? I've been on ...
