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A Guide To Upgrading Your O2 Phone

by Anonymous on ‎04-07-2015 12:38 - last edited on ‎05-10-2018 16:34 by Community Manager (20,081 Views)

This is a guide to upgrading your O2 mobile phone & tariff

Upgrading your Pay Monthly mobile

You can upgrade your Pay Monthly phone online in a few clicks. To see if you can upgrade, sign in to your My O2.

Keeping your phone

If you're happy with your current phone, there's the option to switch to one of the sim only tariffs.
Or, you could get credit added to your bill for closing your contract without choosing a new phone.

Upgrading with O2

To upgrade:

Sign in to My O2 and choose a phone
Call them free from your mobile on 202
Call them from a landline on 0344 8090202 (standard rates apply)
Visit one of their stores. To find your nearest store check online or use the store locator
You can also take out a custom plan with O2. See here for details


This part explains how you track your new O2 order

How to track your order

New customers – device orders

If you've ordered a device from o2 it'll be delivered by courier. Once you've received an email telling you your device has been dispatched, you can track the delivery online at My O2 on the My Orders page.

New customers – sim only

If you've ordered a sim only deal, your sim will be delivered by Royal Mail, 1st Class post. It'll usually be delivered the next day, but please allow 5 working days.

Existing Pay Monthly customers – device orders

If you're an existing Pay Monthly customer expecting a replacement, or have upgraded to a new device, you can track your order at My O2.

Upgrading your device

When can I upgrade?

You can find out when you can upgrade in your myo2

You'll be able to upgrade for free if you've already paid off your Device Plan, or your contract has come to an end.

If you're on O2 Refresh, you can pay off the rest of your Device Plan and upgrade whenever you like. And if you're on standard contract, you might be able to pay a fee to upgrade early, if your contract hasn't come to an end yet.


How do I upgrade?

Just visit the O2 Upgrades page and enter your My O2 sign in details to get started. If you need to pay an early upgrade fee, or your remaining Device Plan balance, it will be added to your basket, along with your upgrade order.

You can also find them in store or contact them to talk about your upgrade options.


The only thing I would add is to recommend going instore unless you want to find that the phone is out of stock, O2 have taken your money but you can get a refund after 10 working days

Hope this helps you when you upgrade your next O2 device

http://www.o2.co.uk/help/upgrades#qs

http://www.o2.co.uk/help/upgrades/upgrading-your-pay-monthly-mobile#qs

http://www.o2.co.uk/help/upgrades/upgrading-your-device

Thanks for taking the time to read this

Comments
by Cleoriff
on ‎04-07-2015 12:44

Great guide @Anonymous Well done you..Smiley Wink

I have just skimmed it at the moment...will go back and read more in depth later...

by Anonymous
on ‎04-07-2015 12:45
Thank you very much @Cleoriff
by jonsie
on ‎04-07-2015 12:46

Nice concise clear guide @Anonymous

by Anonymous
on ‎04-07-2015 12:54
Thanks @jonsie just need to edit the headings slightly then it will look much better
by Cleoriff
on ‎04-07-2015 13:14

@Anonymous wrote:
Thanks @jonsie just need to edit the headings slightly then it will look much better

Yes @Anonymous that would be the only improvement necessary Smiley Wink Is your edit function working now? I seem to remember you had problems with that when you did your last guide?

by Anonymous
on ‎04-07-2015 13:16
Yes it is working @Cleoriff I'm currently editing the headings
by Cleoriff
on ‎04-07-2015 13:32

Looks great now @Anonymous All sections headed etc....Very eye catching and easy to understand....Smiley Wink

by MI5
on ‎04-07-2015 13:33
Nice and clear, good guide.
Thanks Smiley Happy
by Anonymous
on ‎04-07-2015 13:33

@Cleoriff wrote:

Looks great now @Anonymous All sections headed etc....Very eye catching and easy to understand....Smiley Wink

 

thank you very much for your kind words @Cleoriff


 

by Anonymous
on ‎04-07-2015 13:34

@MI5 wrote:
Nice and clear, good guide.
Thanks Smiley Happy

Most welcome 

 

Thanks very much @MI5

 

 

by Anonymous
on ‎04-07-2015 13:55

Really good guide @Anonymous. Objective and provides all the information relevant to upgrades Smiley Happy

Fantastic

by jonsie
on ‎04-07-2015 16:10

 The only thing I would add is to recommend going instore unless you want to find that the phone is out of stock, o2 have taken your money but you can get a refund after 10 working days Smiley Wink

by Anonymous
on ‎04-07-2015 16:31
Thank you for the contribution @jonsie
by jonsie
on ‎04-07-2015 16:35
Just telling it like it is....
by Anonymous
on ‎04-07-2015 16:39
That's how it should be
by Cleoriff
on ‎04-07-2015 19:11

Good info from @jonsie. I am sure @Toby will open it to re-edit when he approves this great guide Smiley Happy..

by Anonymous
on ‎04-07-2015 19:23
I'll ask him on Monday @Cleoriff
by blissgirl
on ‎04-07-2015 22:31
@Anonymous handy guide Smiley Happy well done
by Anonymous
on ‎04-07-2015 23:52
Thank you very much @blissgirl
by Anonymous
on ‎06-07-2015 11:47

Awesome job @Anonymous!

If you need to edit anything just let me know and I'll do it for you. Also I will send it to the team to double check that all the info is correct.

Fantastic 

by Anonymous
on ‎06-07-2015 12:26
Thanks @Anonymous please may you re open it so I can add what @jonsie has suggested
by Cleoriff
on ‎06-07-2015 23:30

One query @Anonymous When you did the first edit it was brilliant (because you did all the section headings in bold which improved the presentation. It was easy to read and understand) I notice all those bold section headings have now disappeared?.....

by Anonymous
on ‎07-07-2015 23:41
It seems to happen every time an edit Is made after the headings have been changed
by Cleoriff
on ‎07-07-2015 23:49

@Anonymous wrote:
It seems to happen every time an edit Is made after the headings have been changed

Maybe @Anonymous or @Toby will re-open it for you to re-do the bold headings? You said it looked better presented that way. (I hope you don't mind me saying) Fear Smiley Wink

by
on ‎08-07-2015 09:04

HI @Anonymous,

 

Just PM me with a time slot that you need for editing and I'll open it up for you. Feel free to do this at any time Smiley Happy

by Anonymous
on ‎08-07-2015 10:40
I'll pm you later then @Toby
by Anonymous
on ‎08-07-2015 10:41
Yes I did @Cleoriff but it was annoying that after editing, the headings would go back to normal

Grrr Smiley Happy