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A Guide To Upgrading Your O2 Phone

Not applicable

This is a guide to upgrading your O2 mobile phone & tariff

Upgrading your Pay Monthly mobile

You can upgrade your Pay Monthly phone online in a few clicks. To see if you can upgrade, sign in to your My O2.

Keeping your phone

If you're happy with your current phone, there's the option to switch to one of the sim only tariffs.
Or, you could get credit added to your bill for closing your contract without choosing a new phone.

Upgrading with O2

To upgrade:

Sign in to My O2 and choose a phone
Call them free from your mobile on 202
Call them from a landline on 0344 8090202 (standard rates apply)
Visit one of their stores. To find your nearest store check online or use the store locator
You can also take out a custom plan with O2. See here for details

This part explains how you track your new O2 order

How to track your order

New customers – device orders

If you've ordered a device from o2 it'll be delivered by courier. Once you've received an email telling you your device has been dispatched, you can track the delivery online at My O2 on the My Orders page.

New customers – sim only

If you've ordered a sim only deal, your sim will be delivered by Royal Mail, 1st Class post. It'll usually be delivered the next day, but please allow 5 working days.

Existing Pay Monthly customers – device orders

If you're an existing Pay Monthly customer expecting a replacement, or have upgraded to a new device, you can track your order at My O2.

Upgrading your device

When can I upgrade?

You can find out when you can upgrade in your My O2

You'll be able to upgrade for free if you've already paid off your Device Plan, or your contract has come to an end.

If you're on O2 Refresh, you can pay off the rest of your Device Plan and upgrade whenever you like. And if you're on standard contract, you might be able to pay a fee to upgrade early, if your contract hasn't come to an end yet.

How do I upgrade?

Just visit the O2 Upgrades page and enter your My O2 sign in details to get started. If you need to pay an early upgrade fee, or your remaining Device Plan balance, it will be added to your basket, along with your upgrade order.

You can also find them in store or contact them to talk about your upgrade options.

The only thing I would add is to recommend going in store unless you want to find that the phone is out of stock, O2 have taken your money but you can get a refund after 10 working days

Hope this helps you when you upgrade your next O2 device

Thanks for taking the time to read this