Business Customers
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 6627 Views
  • 2 replies
  • 1 kudos

Resolved! Changing my contact number for security checks

HiI need to change the contact number for my Business account for the security checks - I have tried to do this on a couple of occasions- entered the new number, confirmed - got a code then when I went to check it had changed it sent the code to the ...

Noelle by Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

cant register and dont know number

I've been sent a new phone and SIM from a new job (I've been told SIM is on a business account - it was sent to me direct from 02 as I'm the only UK employee and they use different carrier in Ireland). I've popped in the SIM (threw away the packaging...

Kath84 by Level 1: Joiner
  • 129 Views
  • 1 replies
  • 0 kudos

Move existing number to an existing business account

I have x3 mobile phone contracts set-up with O2 business for 6 months now and one of the contracts currently is not being used. When i took the contract out i expressed that i wanted to move over a o2 personal contract in a few months time and i was ...

Fkwarteng by Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

02 has lost my number during transfer

I have recently changed jobs and needed to move my number from my employers business account to a new personal account in my name. The business and personal teams absolutely do not speak to each other, so setting up this request was a nightmare that ...

djh44 by Level 1: Joiner
  • 275 Views
  • 2 replies
  • 0 kudos

Finding what I need

Hi. I'm looking at upgrading my iPhone to the new 16e. You'd have thought in a buiness account it would be easy to find out if/how i can do thet. PArticulalrly as O2 have shops full of phones. but nothing I can find - anyone else had this or know wha...

Aerial Direct Complaint Support

I was called by Aerial Direct and was led to believe they were o2. I renewed my o2 contract with them verbally. However, I do not believe I was informed that this would be a business account. I do not own a business and have always held a personal co...

New-User by Level 1: Joiner
  • 8395 Views
  • 20 replies
  • 1 kudos

Overcharged

I've had a business contract for 16 years, all paid monthly by direct debit at £40 a month.I queried this amount today and have been told I've been paying too much. I should only be paying about £15. So I asked for a refund for all those years. Told ...

Lewismark by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Resolved! Charged for 1 second call from 7795513015 - is this fraudulent?

It is only 40p but I am still worried about this as it is not a number I recognise - it seems 07795513015 is a Vodafone number, but I don't have any dealings with them, and I did not call them for 1 second call on Christmas night. My fear is that thi...

PatrickK by Level 1: Joiner
  • 485 Views
  • 1 replies
  • 0 kudos

Phone cut off

O2 I have cut me off this morning without any warning. I don’t have a landline so I can’t ring them. I can’t ring 202 from my phone. Is there any way of talking to somebody so I can get my phone switched back on

Neil1369 by Level 1: Joiner
  • 379 Views
  • 2 replies
  • 0 kudos

Accessing O2 business.

Hi all.Is anyone else having issues accessing bills etc via O2 Business? I've tried via PC and the App and whilst I can log in (repeatedly!) and deleting and downloading the app on my phone when I click on " View my Bills" I just get either a blank p...