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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Phone upgrade

Upgraded my phone on 2nd December been 8 days still no device received I have missed day of work no device messages every day telling me there a delay 20 phone calls 2 email complaints no further as to knowing when I will receive a device ?? ********...

invoice for a cancelled SIM

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No data access

I have been a personal customer with O2 for years. My employer has a business plan which my personal number has migrated with a new handset (Samsung Galaxy S24 ultra) and a new sim.Since the swap, I have not been able to get data on my phone. We have...

How to improve upload speed?

Hello,I have a mobile broadband package and noticed that my upload speed images from 0.8 to 7Mbps. I get a notification that my connection is unstable, my image freezes and there is a delay in the video image when on calls. My download speed is betwe...

Phone signal

Hello. I have had no phone signal for iver 48 hours. I can see from the network check that there is a phone mast not working as it should be in my area. I would like to know when this issue will be resolved. It is really important that I have a signa...

Unknown bill charges

Hi I have had various unknown payments taken from my acct by O2

Pay a bill

My calls are blocked how can I pay a bill?

discount

hi so i’ve just been told i get 25% off with my work however i recently upgraded my phone so do i have to do it with a new contract

Billing, phone cut out, fed up

I've phone twice and been phoned back once I am trying to pay the bill get my phone reconnected as its been barred and once again for the third or fourth month running complain that the bills still not been sorted it's still not coming out on the rig...

No service

My phone has no service since yesterday can you please check what’s going on

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