Business Customers
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
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  • 2 replies
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02 has lost my number during transfer

I have recently changed jobs and needed to move my number from my employers business account to a new personal account in my name. The business and personal teams absolutely do not speak to each other, so setting up this request was a nightmare that ...

djh44 by Level 1: Joiner
  • 154 Views
  • 2 replies
  • 0 kudos

Finding what I need

Hi. I'm looking at upgrading my iPhone to the new 16e. You'd have thought in a buiness account it would be easy to find out if/how i can do thet. PArticulalrly as O2 have shops full of phones. but nothing I can find - anyone else had this or know wha...

Aerial Direct Complaint Support

I was called by Aerial Direct and was led to believe they were o2. I renewed my o2 contract with them verbally. However, I do not believe I was informed that this would be a business account. I do not own a business and have always held a personal co...

New-User by Level 1: Joiner
  • 7768 Views
  • 20 replies
  • 1 kudos

Overcharged

I've had a business contract for 16 years, all paid monthly by direct debit at £40 a month.I queried this amount today and have been told I've been paying too much. I should only be paying about £15. So I asked for a refund for all those years. Told ...

Lewismark by Level 1: Joiner
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Resolved! Charged for 1 second call from 7795513015 - is this fraudulent?

It is only 40p but I am still worried about this as it is not a number I recognise - it seems 07795513015 is a Vodafone number, but I don't have any dealings with them, and I did not call them for 1 second call on Christmas night. My fear is that thi...

PatrickK by Level 1: Joiner
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  • 1 replies
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Phone cut off

O2 I have cut me off this morning without any warning. I don’t have a landline so I can’t ring them. I can’t ring 202 from my phone. Is there any way of talking to somebody so I can get my phone switched back on

Neil1369 by Level 1: Joiner
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Accessing O2 business.

Hi all.Is anyone else having issues accessing bills etc via O2 Business? I've tried via PC and the App and whilst I can log in (repeatedly!) and deleting and downloading the app on my phone when I click on " View my Bills" I just get either a blank p...

Resolved! How to contact O2

For 2 days I've been unable to contact O2. I am flight crew. There is an outstanding amount of £5, yes £5 and they've blocked my account. I've even paid this amount and the account remains blocked. I've tried calling from a landline today and the 080...

Ford1 by Level 1: Joiner
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Cut off

I am away working I have been cut off I can’t contact customer service 

Davidhall by Level 1: Joiner
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Business acxoint

Why is my account registered as a business account ? This was never said to me when opening an account. My phone is for personal use as I have a work phone

Tasha1210 by Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos