Business Customers
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 8116 Views
  • 2 replies
  • 1 kudos

Old O2 debt

Hi There, I have recently been made aware of an old O2 debt against a sister company that is no longer running. I have asked O2 for details as a director left and didn't leave any details for this (I know it's a dongle) I have an account number, but ...

PHeraty by Level 1: Joiner
  • 242 Views
  • 1 replies
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Resolved! change address

I need to change my address in the business account, anyone know how I can do this?

failed handset

My contract with Aerial Direct still has several months to run, but they seem reluctant to do anything about my Samsung Galaxy A14 that has died for no apparent reason. Instead they directed me to Samsung who want to charge me for repair or replaceme...

jimbo43 by Level 1: Joiner
  • 372 Views
  • 1 replies
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Resolved! Change address on my business account

Hello I want to change my address on my account but there is no obvious way to do this on the website and the app directs me to the website. Where is this option ? I have tabbed through all the business account pages and spent 60 minutes on hold to t...

unknown3 by Level 1: Joiner
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Resolved! How to contact O2 business support

I have been trying to access Business support and dial 0800 977 7337 and just get a circular loop telling my O2 is going through a platform migration and I should dial the above number! How on earth do I contact Business support - live chat seems to ...

None1 by Level 1: Joiner
  • 490 Views
  • 1 replies
  • 0 kudos

I can't make cals

Hello,I am currently in Romania and I have an active O2 Business contract.I can use mobile data and send text messages (SMS), but I cannot make phone calls to UK numbers, even when I dial using the correct format (+44).Could you please check if there...

Rona14 by Level 1: Joiner
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  • 1 replies
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Resolved! Left O2 Business Broadband and haven't received any replies on where to send the router back to?

Does anyone have any ideas on this? I'm out of contract and left O2 Business Broadband on 25th July - they sent me an email confirming end of service but no reply to my enquiry re final bill and sending the router back; can't speak to them by phone a...

SBB by Level 1: Joiner
  • 2271 Views
  • 3 replies
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Resolved! Legitimate or scam?

I have received an email from the following address:- info@account.virginmediao2.co.ukI'm wondering if this is legitimate or a scammer? Thanks

UNABLE TO PHONE BUSINESS SUPPORT

Spent over 30 minutes trying to phone business suport for 02. Continually being cut off my automated system despite trying every number that shows on the web site and within My O2. Is there a problem with UK suport?

FRYER by Level 1: Joiner
  • 224 Views
  • 1 replies
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