Business Customers
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 6687 Views
  • 2 replies
  • 1 kudos

Transfer from business to personal

Hi I’ve been trying to change a number from business account to personal. Have new phone, sim and temp number, currently inactive. Rang business 3x over last fortnight - each time they say they are filling out form to make transfer could take 5 days....

Sydney127 by Level 1: Joiner
  • 91 Views
  • 3 replies
  • 0 kudos

Resolved! O2 Business - Bill Analyser

When I click on Bill Analyser it loads for a split second before then taking me back to the log in page. I am trying to get our invoice but I am just going around in circles. I have tried using a different web browser, also deleting my cache and tryi...

Credit refund due

I have a final bill following my departure from O2 business stating a credit amount. Anyone know how long it takes to be paid back to me? The bill is dated 26/3/25. Thanks

Lh5 by Level 1: Joiner
  • 136 Views
  • 2 replies
  • 0 kudos

Resolved! Changing my contact number for security checks

HiI need to change the contact number for my Business account for the security checks - I have tried to do this on a couple of occasions- entered the new number, confirmed - got a code then when I went to check it had changed it sent the code to the ...

Noelle by Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

cant register and dont know number

I've been sent a new phone and SIM from a new job (I've been told SIM is on a business account - it was sent to me direct from 02 as I'm the only UK employee and they use different carrier in Ireland). I've popped in the SIM (threw away the packaging...

Kath84 by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Move existing number to an existing business account

I have x3 mobile phone contracts set-up with O2 business for 6 months now and one of the contracts currently is not being used. When i took the contract out i expressed that i wanted to move over a o2 personal contract in a few months time and i was ...

Fkwarteng by Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

02 has lost my number during transfer

I have recently changed jobs and needed to move my number from my employers business account to a new personal account in my name. The business and personal teams absolutely do not speak to each other, so setting up this request was a nightmare that ...

djh44 by Level 1: Joiner
  • 330 Views
  • 2 replies
  • 0 kudos