Business Customers
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 2443 Views
  • 2 replies
  • 1 kudos

eSIM/Dual SIM - iMessage?

Hi have an iPhone 12 Pro and just moved business line on to eSIM. Got things working but, can’t seem to activate iMessage/FaceTime with the eSIM number. I can select the number in the list to send/receive, but it just spins and doesn’t ever enable. I...

GB86 by Level 1: Joiner
  • 542 Views
  • 4 replies
  • 0 kudos

Wifi calling keeps stopping - Galaxy S9+

I have a business pay monthly account with wifi calling enabled, and a Samsung Galaxy S9+ (all from O2 directly). Very often the wifi calling simply packs up and I won't know until I realise I've missed a call after a reboot, or I see the wifi callin...

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Robatwork by Level 1: Joiner
  • 352 Views
  • 2 replies
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Resolved! Barred

Hi I’m experiencing financial problem at the moment haven’t been able to pay my bill and therefore phone has become barred I can’t call o2 for help as can’t call out and my o2 won’t work on business

Lisa851 by Level 1: Joiner
  • 372 Views
  • 1 replies
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Resolved! Premium & Information Services

Hi everyone. I would like to ask how can I cancel this Premium text because every month I pay £75 or £85. But I don't know why. I tried to send Stop messages but nothing.

Xiaomi Mi 10

Hi. has anyone managed to get wifi calling /4G calling working on a Xiaomi Mi 10? I have just ordered the handset direct from Xiaomi but thinking i may now cancel as Mi 10 not on the official O2 list of wifi calling supported handsets although i am n...

Feargal by Level 1: Joiner
  • 2420 Views
  • 11 replies
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Resolved! Can I keep my current private mobile phone number?

I am going to swap to an O2 business contract soon. Please can you let me know IF I am able to take my current O2 private mobile number with me? If I can could you let me know step by step how to do this. Many thanks in advance.

Marjorie by Level 1: Joiner
  • 297 Views
  • 1 replies
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Resolved! Business upgrade team?

I recently submitted a request for an upgrade to one of the phones on my business account via the business portal, and was advised to expect a call back within 24 hours. Slightly later than this I got a call from 0330 303 5293, but the phone screen f...

RedPepper by Level 1: Joiner
  • 742 Views
  • 6 replies
  • 0 kudos

Resolved! SIM card not activated after 60 hours

Hello, My new SIM card has still not activated I’m not able to log into my account as it wants to send me a code via text, I can’t call to find out why and I can’t find the live chat anywhere on this site!! Please help??? ThanksAlastair

Ali1993 by Level 1: Joiner
  • 499 Views
  • 4 replies
  • 0 kudos