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New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 1507 Views
  • 22 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 330743 Views
  • 4 replies
  • 0 kudos

Resolved! Apple Watch ultra data roaming does not work

Hi I have an Apple Watch ultra , cellular works fine on the watch in UK , however I’m now in Germany , my iPhone and data roaming works fine , but data roaming on watch doesn’t work , I have unpaired & repaired my watch , reset networks settings too ...

MooseD by Level 1: Joiner
  • 7494 Views
  • 15 replies
  • 1 kudos

30 day sim

Can I get a 30 day sim with unlimited data for £36 and have it only for one month? I don't have wifi for a month, but it says you have to cancel 30 days in advance so would that mean it charges me twice even if I cancel straight away?

Jack39 by Level 1: Joiner
  • 62 Views
  • 3 replies
  • 0 kudos

Apple Watch Cellular Data stuck on 'Activating'

Hi there I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning. I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'. I called...

markrduk by Level 1: Joiner
  • 40956 Views
  • 288 replies
  • 0 kudos

Resolved! Apple Watch - Code 14 when setting up mobile service

My Apple Watch is displaying the message ‘Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14’ when I am trying to connect the watch to my Mobile Service. I have tried ca...

MeganKB by Level 1: Joiner
  • 150 Views
  • 3 replies
  • 0 kudos

Resolved! Number on O2 account correctly changed but not on my phone itself

I recently had a transfer of ownership from my mother’s O2 account to create my own, this meant keeping the same phone number. I called and got it successfully transferred onto my account but my iPhone still says my number is the temporary one that c...

Oz02 by Level 1: Joiner
  • 113 Views
  • 1 replies
  • 0 kudos

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 1507 Views
  • 22 replies
  • 2 kudos

Resolved! Keeping my number

I am abroad, my phone was stolen with my 02 sim in it and because of that I've had no way to access my account associated with that 02 number. As a result of this my account has been moved to a debt collection agency meaning I'll probably lose my pho...

Fon by Level 1: Joiner
  • 165 Views
  • 2 replies
  • 0 kudos

Voicemail not working - Iphone

Hello, My voicemail on iPhone has all of a sudden stopped working, my last voicemail left was over a month ago! We have tested leaving voicemails however there is nothing coming through. Is there any chance I need to update my SIM or is there setting...

Lindsay60 by Level 1: Joiner
  • 216 Views
  • 3 replies
  • 0 kudos

Resolved! Apple Watch eSIM

I unpaired my watch from my phone because I noticed I was paying for 2 data plans (I only have one watch and therefore only want 1 data plan)Since I unpaired, I can’t get the data plan back on to the watch because o2 have raised a ticket which seems ...

Danny77 by Level 1: Joiner
  • 598 Views
  • 3 replies
  • 0 kudos

iPhone 15pro

My phone won’t let me call out all day but it will receive incoming calls, I’ve reset my phone but still not working

Lisa42 by Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos