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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9691 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383535 Views
  • 4 replies
  • 0 kudos

Resolved! iphone 16 plus setting up error

While setting my new phone up it somehow didn’t set up currently and I can’t get further than the hello page in different languages. O2 have told me to speak to Apple but shouldn’t O2 been dealing with the issue because I got the phone from them ?

Resolved! Apple Watch SE error code 112

Hello! I have been trying to set up my Apple Watch SE 2nd edition for nearly 2 years….the error code 112 has been the bane of my life! I’ve been in store, tried the call centres with no luck- I’d really appreciate some help! Thank you

Resolved! Code 08

I have had the code 08 data issue with my watch since April. Repeated calls , numerous resets , 4 new esims , differing advice , visits to O2 store and alleged escalation to resolution teams. This is still an issue with the added pleasure of paying £...

Stephen01 by Level 1: Joiner
  • 758 Views
  • 8 replies
  • 0 kudos

Resolved! Transfer eSim between current iPhone and new iPhone

My current iPhone uses an eSIm. I have ordered a new phone (from Apple, not O2) and I will need to transfer the eSIM from my current phone to the new one.I have read that you need to visit and O2 shop in order to get a new eSIM to use in the new phon...

MarkF by Level 1: Joiner
  • 31525 Views
  • 26 replies
  • 0 kudos

Sim swap

Hello, I am trying to cancel a sim swap after being given a sim that has expired.

Kait24 by Level 1: Joiner
  • 288 Views
  • 1 replies
  • 0 kudos

Apple Watch Ultra 2 - New Cellular plan not activating

Hi, I recently got the Apple Watch Ultra 2 through Costco as it was considerably cheaper than buying it through O2 on contract. I've chosen a plan but since 4 December it's been stuck on activating with the message to ring 202. I rang today and passe...

Unable to set up Virginmedia email on my new iPhone 16 pro

Hi, I recently bought a new iPhone 16 pro from O2. I followed the set up instructions and most of my apps were successfully transferred. However, I cannot set up my emails on the Mail app. I keep getting "imap.virginmedia.com" is not responding. I ha...