Get help with your iPhone or iPad from other community members.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts


I have recently ported my number to O2 on a pay monthly sim only and I am unable to activate iMessage. I have tried everything, factory reset, network reset, sim swap plus all the other recommended setting checks. O2 customer service are worse that u...

Claz17 by Level 1: Joiner
  • 13 replies
  • 0 kudos

Resolved! Apple watch cellular set up

I'm getting nowhere fast with O2 support on this one, so hoping the community can help.I've got an iPhone 7+ and Apple watch SE cellular. Neither tied to a network and both bought before joining O2. Got a SIM only contact now with O2 that has decent ...

Ian52 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! Sim

I can got a replacement sim and I put it in the phone you guys gave me, and it’s not working it just saying no service

Gloria2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New Device

I am just wondering if there is any faster way to get my new device if i order it ?

Caitlin5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Giving My Watch To A Friend

I have a Apple Watch that I don't use anymore but I am still paying the monthly bill. My friend said she wanted to get one for herself, so I suggested mine she just pays the monthly bill. Anyway what I am wondering is can I do this and is there anyth...

Resolved! No signal at all.

Hi.I wake up this morning and I don’t have signal at all I’m not sure what’s happening.I tried to turn it on and off and it still doesn’t work.My number is could you please check what is the issue. Thank you. [Mod edit: Please do not share personal d...

98 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Claiming the £100 gift card

Hi all I have had the iPhone 13 and it should come with the £100 gift card how is this sent/claimed

Anthonyb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Fake o2 calls

I've had missed calls almost every day this week from the number 01612 776640. I finally answered it today and it was someone claiming to be from o2, but I'm pretty certain it's a scam - they asked questions about my how much I spend per month and sa...

Anonymous by Not applicable
  • 29 replies
  • 0 kudos

Resolved! AirPod pro case not charging

Hello, my AirPod pro case is no longer charging. I’ve performed a reset but it’s still not charging. I’ve tried different cables but nothing seems to work. They are within their warranty still, should I ask O2 to get them repaired?

Slaurence by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Refund

it’s been a month and I haven’t received the rest of my refund yet!!!!!! Very disappointed