Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

O2 pay as you go new SIM

Hiyya,I have been using pay as you go SIM since May 2024. I paid until September and stopped using from last month. I would like to cancel the pay as you go SIM as I am no longer using it. How could I do it? I have no payments left. Thank you.

eSIM activation

Hello, i switched from UK physical SIM to ESIM but I am unable to activate it as I am not in the UK right now. Is there any way to do this remotely? thanks,amy.

O2 PAYG SIM in tracker device

Hi, I hope someone on here can come up with a sensible answer, I called O2 but they couldn't! I have a PAYG SIM in a vehicle tracker but my MYO2 now requires 2 factor authentication and the only option is to receive a text to the SIM's mobile number,...

Change from vodafone to o2

Hello, i transferred from vodafone to o2, the vodafone sim has no signal but when i call from the o2card i don t see the vodafone number but the themporary one from o2. What can i do?

Cancel O2 pay as you go SIM

Hiyya,I have been using O2 pay as you go since May 2024 and stopped using from last month. I have paid until September 2024 and have not been using this SIM since last month. I am willing to cancel this SIM. How can I do it? I do not have any payment...

charges for mobile data

Hi My number is ************. I was charged for using mobile data on 16th and 17th of November. But I DID NOT USE any mobile data. It must have been a fault in the system. My mobile uses two SIM cards and for any mobile data the number *********** is...

Resolved! Change address

Hey there I would like to change my address.

Can’t top up

New customer can’t top up my balance tried 2 different cards

Resolved! Waiting for new SIM card replacement

Hello,I rang O2 Customer Services for a new replacement Pay as You Go SIM card on Thursday with my existing number and they said they would send me a new one in the post. Do you know how long it will take? Also the old SIM is still working? Does that...

No ingoing/outgoing calls

Hello, I switched to o2 last week while in the UK. I'm currently in Portugal but I can make or receive calls or send messages. Weirdly, my data works and I have access to the Internet. I contacted o2 but they weren't able to help. I rest the network ...

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