Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 44693 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 21654 Views
  • 19 replies
  • 2 kudos

Payment

I want to use my top up balance to purchase a plan

Grim by Level 1: Joiner
  • 119 Views
  • 6 replies
  • 0 kudos

Resolved! buy an O2 esim from overseas

We have some visitors to UK from overseas arriving soon. They are trying to buy O2 PAYG esim cards before they travel so they can use them on arrival.Despite a good look at the O2 webpage, we are struggling to find how to achieve this seemingly simpl...

GabonPhil by Level 1: Joiner
  • 91 Views
  • 3 replies
  • 0 kudos

No Phone Connection

24 hours now and no signal to my phone. No known reason for that to happen?

Dave2024 by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Resolved! PAYG Classic cut off!! (without warning)

Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.) I managed to get it back and credit re-established after a couple of calls to C/S. What gives??

Anonymous by Not applicable
  • 3411 Views
  • 47 replies
  • 0 kudos

I received text about next payment but I'm no longer a customer

I have been a pay as you go customer of O2 for decades with a rolling bolt on service for a long time. I recently had to cut back my outgoings and so changed to a sim from another supplier. I took my number with me and everything was sorted and compl...

Pensils by Level 1: Joiner
  • 144 Views
  • 5 replies
  • 0 kudos

Are O2 customer services unable to help 'Classic PAYG' customers?

My phone SIM is a ‘Classic Pay As You Go’ type and I am trying to get O2 to disable balance notification pop-ups that are shown after every call.I rang customer services (4445 using my O2 phone) three times. The first two times were answered by someo...

O2 Notification.png
wiganken by Level 1: Joiner
  • 433 Views
  • 15 replies
  • 0 kudos

new contract

hi so i applied for a contract phone on the 9th of march and paid £20 and haven’t heard anything back off them. they created me an account for the web but i can’t get on the app, i’ve contacted the live chat and the only way i can get through to some...

khloe by Level 1: Joiner
  • 83 Views
  • 2 replies
  • 0 kudos

I left O2 but I am still getting charged

In February, I switched from O2 to another provider because of the poor services I received. The switch was completed before my next O2 renewal date and I contacted O2 to confirm my account is not active and I will not be charged. It got close to my ...

ilva by Level 1: Joiner
  • 81 Views
  • 1 replies
  • 0 kudos