Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

PAYG Credit

Hi, has anyone's credit just dissappeared when they have updated app/merged. Mine has gone, I can make out going calls or text or have any data. This has happened my 3 PAYG sims. I also cant get any information from the app on my credit or ring the b...

Tariff Activation

Been trying for weeks to activate a tariff after it mysteriously failed to renew amongst a barrage of text messages from O2 providing conflicting information. I tries to sort this out numerous times through various channels to no avail. I also tried ...

Contacting O2

How on earth can you speak to a human at O2 since yesterday I’ve been unable to make or receive calls, I’ve checked the network service status it says no problems in my area, it’s not my phone has my nieces tried her sim in my phone and everything wa...

Is o2 a clown show?

I'm a new customer. Bought a pay as you go sim from the local shop. Downloaded the o2 app to top up. Recieved the email verification to log into the app. (Email verification just loops endlessly) Receive the code to my mobile number. (Also doesn't wo...

Where has my data carry forward gone?

(Background: PAYG customer since 2016) When I checked my balance (by calling 20202) on 9 November (my billing period runs from the 7th of each month), it said that I had 15.3GB of data. In the period from 7 November to 6 December, I used just under 5...

Bill payment

Hi im having issues paying my bill and would like to set up a plan?

Why can't I use my £5 free credit?

after leaving O2, I could not find my final bills on My O2 online

I could not view my final bills on my O2 online since I could not find any link to view my final bills. The previous one has disappeared after I transferring my number to another company.Does anyone could send the link or tell me where to find?Also, ...

Message re remaining o2 pay and go balance not coming up,after sending text and #10# not working to

As of 4th Dec each time I send a message I no longer get the notification saying what my O2 pay and go balance is and the code #10# says connection problem or invalid MMI. My connection is full strength and I have no idea what the MMI thing is or how...

My refund

I have been try to contact you about my refund.

O2

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