Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Rollover plan that is more than monthly

I am travelling and will not use the phone for 6 months, but want to keep it active in case any texts etc. what plan is available for rollover more than 1 month?

Resolved! Removing a Netflix bundle from my account

How do I remove a Netflix Bundle Subscription from my O2 account. It is not included as an Extra but comes under 'Things you've bought'?

mew simm card

my phone has been stolen need a new sim card with my same number [Removed]

Resolved! How can O2 be this bad?

I’m just to repost my Trustpilot review instead of wasting more of my time. If anyone can help resolve this, I’d be grateful. Thanks.Here it is: I don't think it can get much worse than this. As others have said, I would give zero stars if I could.I ...

Resolved! Wifi

Can anyone please answer if there is a cost for connecting to home or work WiFi rather than through the O2 network please. The phone is pay as you go. Many thanks.

Pac code for old sim

Hi, looking to leave o2 payg but have lost the sim so cannot use 65075 service.Removed it from my o2 account a while back so no security on it (I still have a pay monthly) and balance was only a few quid but need the number as Ive had it for a very l...

Access my O2 to amend details

Hi, I still have a My O2 account, however I am not an O2 customer currently [I was previously for a number of years] - I want to purchase a new SIM card with O2 and want to then add this to the My O2 account - however when I want to amend any details...

PAC Code Requestt t

Hi, I have a pay as you go sim only with you and I would like to request my PAC code to port to another network. I know the phone number but I have however lost my O2 sim so cannot text to request it.

Resolved! Being told my number isn't an O2 pay as you go number

I'm trying to top up my O2 pay as you go number. I've done it online successfully before but today I'm being told my number "isn't an O2 pay as you go number". It is! and has been for about 20 years!Why has it decided not to work!?

Resolved! Lost phone and sim card

The phone containing the sim for [Edited] has been lost. How do I get a new sim card? Many thanks Chris Allen [Edited] [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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