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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 48321 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 24103 Views
  • 19 replies
  • 2 kudos

Number migration problem

I used a PAC to bring a number from EE to o2 payg, the advisor then sold me a paym after this request was submitted. So he advised once the migration was done to contact o2 again to migrate o2 payg to o2paym.I did this and I have nothing but trouble ...

SiSi by • Level 1: Joiner
  • 237 Views
  • 6 replies
  • 0 kudos

Urgent Help Needed - False Defaulted Payment on my Credit File

Hello, I urgently need help, I’m currently trying to apply for a mortgage and have discovered that O2 has set a defaulted payment on my credit file in December last year. I have called Payment Management & O2 Customer Service and all agents have assu...

JH19 by • Level 1: Joiner
  • 434 Views
  • 11 replies
  • 0 kudos

Top up

Hi I have accidentally topped up my phone rather than re entering my card details to get my rolling plan reinstated. Is there anyway to get the credit transferred over to my rolling monthly plan?

TC511 by • Level 1: Joiner
  • 91 Views
  • 4 replies
  • 0 kudos

change plan

please i do not want the 30 data big bundle i want pay as you go

PAYG £10 rolling contract - iphone 15 Pro Use in Canada

I have just switched to a rolling plan- £10 /month and still have £10 credit balanceI have installed an esim and plan to use this for data while in Canada.I dont want to use the phone for calls / txt/voice messages while away As I can not add a Spend...

GC58 by • Level 1: Joiner
  • 56 Views
  • 2 replies
  • 0 kudos

I can’t top up

I can’t top at all despite having the correct debit card details 

Elber9 by • Level 1: Joiner
  • 47 Views
  • 1 replies
  • 0 kudos

TOP UP NEW PHONE

I am trying to top up it won't accept my bank card 

lizzie4 by • Level 1: Joiner
  • 87 Views
  • 3 replies
  • 0 kudos

Transferring number to new sim

I have the pac code to transfer my number and can’t find the number I need to ring. I also want to set up as pay monthly

Kim1975 by • Level 1: Joiner
  • 55 Views
  • 1 replies
  • 0 kudos
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