Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Transferring mobile numbers

Is it possible to transfer a number from O2 to another provider but keep the O2 account running with another number (either newly minted or transferred in from another provider)?To explain, I currently use O2 as my main number (the only one I give ou...

Resolved! Simply Pay as you Go Tariff discontinued

Hi, I've just received a Text saying that the tariff that I'm on is going to be discontinued. And I'm going to be transferred to one called Standard PAYG Ultra for £10 a month. This has confused me a little. (Be patient I'm old ) The message is as fo...

PAC

Can someone please help me? I need the PAC code. I have already sent an SMS to 65075 but it is not working.

Urgent Help Needed - False Defaulted Payment on my Credit File

Hello, I urgently need help, I’m currently trying to apply for a mortgage and have discovered that O2 has set a defaulted payment on my credit file in December last year. I have called Payment Management & O2 Customer Service and all agents have assu...

Resolved! PAYG ending - can I transfer my number to another provider

I've received a test from O2 saying that Talk Anytime will be ending and replaced by a new tariff which for £10 a month offers me 1000mins and 3000 texts amongst other things. I doubt if I would ever send 3000 texts in my lifetime or use 1000 minutes...

Resolved! Can't Register an 02 account online

My mum has been an 02 pay as you go customer for over 20yrs years, same as me. Today we tried to register her for an 02 account so that she can get the £10 bundle each month, same as me.Went onto registration page, entered email address, got code, pu...

2g 3g switch off

I use a PAYG SIM have done for 18 years. I only top upfew times a year. I don't live in a good reception area but need the phone and WhatsApp has been a lifeline.. My question is If I buy a new 5G phone can I just put my old SIM into this phone and c...

Proof of usage

I requested proof of usage on 16 December 2024 and have been following up weekly since then. Despite my repeated efforts, I have yet to receive the proof of usage, either by email or post. Each time I contact customer service, they complete a form an...

Resolved! Please help

Would anyone here know how I can order a replacement o2 SIM card for my iPhone ? My current one (that I’ve been using for many many years) will no longer allow me to make calls, or accept them. sincerely, malcolm

Resolved! Using my Pay As You Go phone in Florida

I have a pay as you go phone, where I top up £10 each month, which is more than enough for what I use.I am travelling to Florida on holiday and wish to know then best way to use my phone when I am there.Are there any bolt ons I can buy or should I ju...

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