Pay and Go hub

[Martin-O2]

Hey everyone, 

Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. 

If you have a question about topping up your balance, setting up auto topups or issues topping up then take a look at our community guide on how to top up your Pay and Go balance. 

If you're new to Pay and Go and need to activate your sim then all you need to to is topup for the first time. Please refer to this guide for all the ways to topup. If you have a Pay and Go data sim then follow the steps in this FAQ to activate your data sim. 

For questions about tariffs and changing your tariff, this FAQ will have the answers you need. 

If you want to know more about Pay and Go rewards then check out this handy article for more information. 

One important thing to remember about Pay and Go sims is that you must make a chargeable text message or call at least once every 6 months or the sim will be disconnected. If you forget and this does happen no need to worry, a quick call to customer services and you can get the sim reconnected. 

Please do let us know if you have any questions that are not covered in in this post and if you have any suggestions on what else we can include in this topic then feel free to give us a heads up in the comments below! 

[Cleoriff]

Thanks @Martin-O2 

Pleased you have included the different cards you can use to top up. The rest of it feeds in well to the other PAYG questions people may have.

[b4u2]

@Martin-O2
Do you get a warning before that happens?

[jonsie]

No

[PaulHedges1977]

was directed here by the pay monthly team i need to know my account number for the ombudsman

[MI5]

@PaulHedges1977 

You don't have an account number with PAYG. 

Just use your phone number.

[PaulHedges1977]

ok ty i can let them know to deal with the complaint ty

[Wellington]

I need to log into my app, and I don't remember the password, so when I'm going to re-enter the password, they ask me the security question, which I also don't remember, so I can't log in to see my balance, can someone help me?

[JustynaBrown]

Hello. I have stopped receiving messages . I can still send them but not receiving. Can someone help please. Thank you

[Cleoriff]

@JustynaBrown 

Check this guide Guide: Text Message Tips (not sent or received)