Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
I have a voice mail to listen to, I dialled 901 - redirected to top up services.I tried 1750 to check set up of voicemail - redirected to top up services.I tried 4445 for customer support - redirected to top up services.My account is active with cred...
Hi all, A couple nights ago I attempted to purchase a PAYG phone from the O2 website. At the final screen (where you enter your card details) I submitted my details but was then taken to a screen saying 'something had gone wrong'. I assumed I had not...
Hey all, Apologies in advance for the long post! I spoke with O2 regarding an error made by O2 where my Switch Up was denied due to O2 recording the wrong GB of the phone I returned (I sent back a 128GB iPhone, and they emailed saying it wasn’t eligb...
My mother is in a care home. I bought her an O2 SIM and a cheap mobile phone a couple of years ago so we could keep in touch when we couldn't go an visit. The mobile is in my name and linked to my credit card, email address, etc, etc. I moved her ont...
All I want to to is to return to Pay as you Go from the present contract expiring in January 2026
I have got no data and emergency calls only.
Myo2 account says no products or services are in this account, yet I have had the phone number for 2 years? everything was okay until I had to make a virgin media and o2 combined account?
I have been trying to convert my traditional Classic PAYG sim to e-sim, but no success. In the O2 shop they even gave me a blank PAYG e-sim but couldn't do the swap. I phoned Customer Services four times, but they are hopeless; actually, hopeless in ...
My O2 PAYG sim has suddenly stopped working in Ireland. Away for work currently and my personal O2 phone no longer allow outgoing calls. I get a standard "this service does not allow access to this number" message when trying to dial out. Same result...
Hi,Three days ago I switched my number from EE to O2.I received my SIM card, activated it successfully, and my number has already been transferred — people can call me without any issues.When I ordered the SIM, I selected the Pay As You Go Rolling Pl...
