Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Erroneous welcome roaming message Madeira

Recently visited Madeira. Received a welcome text with some high charges i.e. £7.20 per mb and £2.00 per minute etc. We had sent some photos on whatsapp earlier that morning; so panicked at set the phone on airplane for the rest of the day expecting ...

Possible Scam

Hi - we have been having strange things happening with our recently opened (December 2024) PAYG account which we reported immediately to O2 fraud but which haven't been resolved to our satisfaction. The promised contact back from them within 48 hours...

Resolved! Changing phones

I currently have a xiaomi redmi note 10 pro, I am thinking of buying an unlocked Pixel 9. Do I just take out the sim card from my Xaiomi and put it into the Pixel to transfer everything and start using it with the same number, or will I have to speak...

Resolved! Topping up

Can’t top up my phone on the o2 app . Just keeps saying there’s a problem trying to again later

Resolved! Proof of usage issues

As a pay to go customer, I have called in multiple times speaking with o2 customers since 19 September 2023 but they keep give one story to another. It has been more than 3 weeks and no one is able to help me and my insurance provider is give me head...

Resolved! Roaming in Switzerland.

Hello, i understood that there are no roaming changes for Switzerland but then I got charged and most of the time I was unable to connect, kind of double whammy. Any ideas of why I got charged for something not working? thank you!

Roaming / rolling plan

Hi,I'm experiencing issues with mobile signal loss while using roaming in Poland, regardless of whether it's 3G, 4G, or 5G.I've attempted to manually select the network, reset the phone, and change the APN settings, but nothing has worked.I have a £1...

Balance reduced to zero!

On the 17th February I had a balance of £126.89. Today it shows zero. How can this be?

Resolved! Whatsapp calls to Australia from the UK

I'm on the old Classic 3.2.1. tariff. If I make a Whatsapp call to a mobile number in Australia what will I be charged? Will it be cheaper to use wi-fi?

Error code with Call Diverts on Android

Hello, I have an Android 14 smartphone, and recently was sent a new replacement SIM card from O2. However, when I go into the Phone app, tap Settings, Calling accounts, and Call Forwarding it shows a message box that says 'Call Settings error Network...

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