Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Sim

Can I get my sim card number back?

My PAYG Sim has been deactivated. Please Re-activate

My PAYG sim has been deactivated, please can it be reactivated and i get back my number pls.

Fraud declined - Auto topup set up

Multiple phone calls with Customer Service and many many set-up attempts later, I remain stuck in a completely illogical situation: My cards are consistently rejected by O2. This is not a bank matter (confirmed) nor a card matter (confirmed). The O2 ...

Changed to eSIM through uswitch

I took out a new sim only plan with uswitch. it was still with 02 but I chose to use a esim. for some reason I am being charged for two lines on my account. I have now got two phone numbers. One that I don’t use.can anyone helpl

ordered payg big bundle for 10£. I should have 21Gb data but i have only 8Gb alowance.

Helloordered payg big bundle for 10£. I should have 21Gb data but i have only 8Gb allowance. Could you tell me please whats wrong thank you

Text to 2424 won't send

I want to opt in for more data. Instruction is to text MORE to 2424 but the text message won't send. Can anyone help please?

Device plan with VM

Hi! my device plan with Virgin Media ended in November 2024, however, o2 are still taking the money for it from my bank. What’s going on? Any help would be great as o2 customer service is not great!!!

Min top up?

How often can I go without topping up my pay as you go without a risk of losing my number?

My child has topped up 9 times in 6 weeks, who can help me

I don’t know how to get help with this, my child has topped up 9 times in 6 weeks, spending £90 when it is usually £10 a month, what can I do?

Linking O2 and Virgin mobile accounts

HiI have an O2 account for one mobile (which is used by my wife) and a Virgin mobile which is my own phone. In 2023 Virgin mobile was switched to O2. At the time nothing really changed other than my payments now go to O2, so I didn't have to do anyth...

O2

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