Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

cannot make calls or send messages while abroad in Europe

I've spoken with O2 and added necessary bolt ons, waited 24 hours and still cannot make calls or send messagesWondering what to do next. Calling O2 costs me a lot of money from here using skype (sadly the only option i have)

No internet abroad

I have arrived in Europe and I have no internet I need it please

Trying to change my auto top up

I'm trying to amend my auto top up but it keeps kicking me back to sign in page even though I'm already signed in.

Mobile Data

It doesn’t let me use my mobile data hotspot and when I try to activate it it says unavailable and to speak to 02.

Resolved! Money taken yet phone not topped up!

Hello I have just switched from pay as you go to. Rolling plan and it has taken £17.50 off me however I’m still sat with no data etc!

Topup

I recharged by doctor sim & they get a pin...but i cant recharge or cant make a call...due to out of UK...please help

Tariff

i recently changed my tariff to the £15 rolling plan that is due to go active on the 2nd but i’m running out of data so what can i do?

Resolved! wifi calling

please can you enable wifi calling on my pay as you go sim

Rolling plan

Hi, I have a Rolling plan with 50gb of data. But second month I can use only 25gb because the messages what I am getting saying to me that I am in Europe zone, but all this time I am in London. Please fix this, because I am getting tired to paid extr...

Resolved! Cancel my rolling plan

I have moved counties and want to cancel my O2 pay as you go rolling plan. I do not need to switch networks within the Uk, I just want to cancel completely.

O2

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