Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Rolling plan

Hi, I have a Rolling plan with 50gb of data. But second month I can use only 25gb because the messages what I am getting saying to me that I am in Europe zone, but all this time I am in London. Please fix this, because I am getting tired to paid extr...

Resolved! Cancel my rolling plan

I have moved counties and want to cancel my O2 pay as you go rolling plan. I do not need to switch networks within the Uk, I just want to cancel completely.

Where’s my credit gone?

I topped up with my credit card to get my unlimited calls and texts and then I added another £10 to make a text message purchase so I thought I had £5 left and then I downloaded the app to get a further £5 credit and last week I paid another £10 for ...

Resolved! Pay g transfer to pay m

I would like to transfer my pay as you go number onto one of my pay monthly numbers

Resolved! Change providers with same number

Hi, i would like to change my provider but keep my number.

Additional sim only

What deals could I get for an additional sim only for a family member

Resolved! All phone calls are silent on both ends

Every phone call I make or receive is completely silent on both ends. Not distortion or static, just silence - I can't hear them and they can't hear me. This is the case when calling different people, when calling from different locations, when using...

Sim free swap wrong adress

Hi I m customer pay as you go , I need to swap my sim card, I did this online but there wasn't home address to choose, and I dont remember if I registered my online account I put there some address, if yes i worry there is my old address, please what...

Top up

Topped up after receiving reminders to top up in order to receive monthly allowance but not been given free call etc after topping up?

Resolved! Changing PAYG mobile number?

I read on these forums that you can request one free mobile number change for your SIM card. I phoned up today to try and get my number changed and I was told that it wasn't possible. Do I need to order a new PAYG sim to get a new phone number? Thank...

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