Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Promote

Hello, I’ve been an O2 customer since 2007, and I’ve noticed that my wife, who is also with O2, regularly receives promotional offers such as extra data or discounts. However, I have never received any offers at all. As a long-term customer, I’d like...

Resolved! Tariff change

I’m trying to change my tariff to a PAYG £10 Big Bundle and did this through my O2 and it went through with an effective date of 24/04/2045 ! It now won’t let me change this again . Any suggestions ? Can’t get any sensible advice from the automatic c...

PAC change not taken place for nearly a week now

Hi everyone, I changed over from 1p mobile to O2 on Friday 25th April 2025 and contacted O2 customer services on the same date to give the PAC code. They told me the change would take place on Monday 28th. By noon no port had taken place so after cal...

Resolved! Simply Pay as you Go Tariff discontinued

Hi, I've just received a Text saying that the tariff that I'm on is going to be discontinued. And I'm going to be transferred to one called Standard PAYG Ultra for £10 a month. This has confused me a little. (Be patient I'm old ) The message is as fo...

Resolved! Media messages charges

Is there a way I can stop my daughter from sending certain messages or a block as my bill this month was £30 higher as my daughter was sending media messages

Resolved! Rolling plan

Hi, our son has run out of data on his rolling plan. I’ve requested that he changes from 10GB to 15GB but My O2 says this won’t happen until 15th May. Am I ok to renew the rolling plan as otherwise he has no data for 2 weeks? Thanks in advance.

Unable to receive calls lately, mainly indoors

Hello. I have a PAYG £10 big bundle package. Lately, for a few weeks, I am unable to receive/give calls, mainly indoors. For some reason mobile coverage has become very poor. Anyone else experiencing same issue? What to do? I live in Chiswick/Hammers...

Resolved! Nokia 110 4g

my phone is a nokia 110 4g and shows quite clearly that it receives 4g. I have had a text from O2 saying that as it only receives 2g and 3g it will be turned off soon as the service is being removed.Am i being stupid but surely this is wrong. Can any...

Top up

I have applied £15 to my O2 balance but for some reason don’t give me the option to pay for my top up with it and asks me for bank details how can I pay with the £15 I topped my account up with ?

Resolved! Exasperated beyond belief with PAYG woes

Greetings folks, My elderly mother is with PAYG and I'm attempting to rectify a problem for her. I told her she had to make a chargeable call or send an SMS every so often or her SIM card could be de-registered if six months elapse without usage. As ...

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