Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

O2 rewards

I used my o2 rewards balance to claim an Amazon e-code voucher over two weeks ago. Still haven’t received it. After 4-5 phone calls I still don’t know what to do. I am given difference telephone numbers I call them and it’s just to top up credit or I...

Cannot connect My O2

Phone calls and sms do not work, but mobile data is Ok!

Getting more data

I want to purchase more data but when I top up my account with money it doesn’t add anything

Resolved! How to make the new tariff I've paid for effective immediately?

Hello,I'm going on holiday soon and forgot to switch my current 10gb tariff which ive just paid for today and only switched today to the 15gb tariff for international data.Is there any way to make this new tariff effective immediately rather than hav...

Pay as you go service.

Does anyone know if this is true that o2 mite close there pay as service as I went into the o2 store and they told me that the pay as you go service mite get closed down sometime into future as there they mite closing there 4g service and concentrate...

O2 offered me an additional 8GB on top of my already 8gb if I topped up. I haven't received this

O2 offered me "Double data" for topping up this month and they have not given me this promised data. I get 8gb with my £10 big bundle and they offered me an extra 8gb if I topped up so I did and I haven't received this

Problem with payment

When I try to top up my account with £10, my card is rejected almost immediately. I tried cards from 4 different banks and still the same thing....

O2 Travel Bolt on

I am travelling in Turkey starting 24 July, and I keep reading in My O2 that I can have a O2 Travel Bolt on for GBP6 a day and can use my UK number in Turkey. I login to My O2 and no where can I find how to add this "O2 Travel Bolt on" Can you help?

refund

hi, ive just switched to another network provider but kept the same phone number however i still have credit on this sim card. is there any way i could get it refunded back into my bank or could i send the credit to family who would be able to use it...

Monthly tariff cancellation

I have been paying my monthly tariff every month. I have ran out of data this month and I recieved a call saying my tariff has been cancelled and I am being moved on to a standard pay as you go tariff? WHY? I did not request this and I do not want th...

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