Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
So today I get a text saying my rolling plan has been cancelled. I have made no changes to my tariff or anything. They payment has gone out on my account & they've put me on a standard tariff!If you're going to play that game I'll take my business el...
I have noticed that when I make a call it no longer tells me whether it is a bundle call or not despite my bundle being active and after I make a call or send a text it no longer shows the remaining balance. Is this a new thing from O2 or is it a pro...
Despite ensuring there will be no advertising contact from 02 by unclicking all the options on My02 I keep getting text messages at ungodly hours advising me my phone isn't 4G and advertising 4G phones for sale on 02. My phone is 4G - it's a Nokia 11...
Yesterday I installed a new PAYG sim and topped up £10. I am able to make and receive phone calls, and send SMS messages. I cannot receive messages. I have tried multiple other numbers on different networks sending to me. I have tried resetting my ne...
Just swapped over from BT to O2 on a pay and go plan. Ported my number over from BT which was confirmed this morning. Checked the app and my old number has now taken over the temporary number on the my o2 app. After resetting my network settings on m...
Reinstate old mobile number
I am a new customer to O2 and recently received my new SIM card. I am however, having problems adding any funds to my SIM as when I login to my MyO2 account it only gives me the options for MONTHLY plans, which I am not interested in. As I travel ext...
I received several text messages from O2 telling me that my Doro 7030 will not work after 3G is switched off and advising me to buy a Doro Leva L20. This seems unnecessary since the 7030 will handle 4G. I understand that my phone will work on 2G unti...
When trying to access voicemail I get "Top-up credit" process and when I access Show balance I get "Connection problem or invalid MMI code". My connection is good and I have not touched changed or messed with MMI. My wife has same problem with her ph...
Hi all, I set up Auto Top Up last night (26th) and chose the 1st of every month as the payment date. A payment was taken immediately however and topped up the account which is fine, but I just wondered when the next payment will be taken and topped u...
