Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
Can someone explain to me in simple terms what has gone wrong here because O2 are not being helpful at all and just redirecting me to T&C's rather than offering understanding and advice. Daughter started a big bundle 10 to get 8gb a month on 28th Aug...
Only have payg trying input data fir new virgin media app it asks for account number and area code??? Help
hi I activated my account with O2 over 4 weeks ago now and tried to sign into the O2 app and it keeps coming up with have to wait 48 hours I have spoken with O2 customer services they didn't help much anybody have any ideas on why this keeps happenin...
Hi,at the moment i am a pay monthly contract user, in may my contract is up and the phone is mine. I then want to go onto a sim only plan however the deals offered by 02 are not as good as those offered by Uswitch.So i plan to get the deal i want fro...
I can't receive calls, and when I send a MMI code (e.g. *#10# or ##002#) I get "Connection problem or invalid MMI code."I can send calls, and I can also send/receive texts fine.Using my previous phone also yields the same results. Same with turning o...
I tried to log into my online account and I was redirected to the virgin media o2 account login. I created a new account as instructed and it tried to merge with my existing legacy o2 one. Problem is it was sending codes to my old email address, whic...
Hello, I've just logged into my O2 account and Community account and have been prompted to set up a Virgin Media O2 ID. I want to set up a verified phone number in the Virgin Media O2 ID and entered my preferred mobile number. It sent a text to this ...
Hi, I've probably wasted 10+ hours on the phone with O2 the past month, as well as had numerous live chats ended. Just today I was put on hold for 30 minutes, and when I had to put the agent on hold to take a call I was hung up on. My contract ended ...
I am trying to top up, and every time the transaction is declined (have tried multiple cards). I tried to call support, but the only option when I used the two numbers was again to top up - again it didn't work, and didn't give me any way to talk to ...
I am currently on a £10 Rolling Pay As You Go tariff. On Monday I received an email to say they would be taking my £10 as normal. On Wednesday I received an email saying "as you are no longer an O2 Rolling plan customer, we’ve refunded your payment m...
