Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 51 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! change my sim

Hi, I have a pay as you go SIM and want to change to a monthly contract but I want to keep my number, can you help me?

Paul222 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Changing tariff

I've just topped up £20 to change my tariff to the £20 big bundle, but its not letting me do it even though i have £20 credit

JAMESY by Level 1: Joiner
  • 3 replies
  • 0 kudos

Issues getting a PAC Code

I have spent absolutely hours trying to get my PAC Code off of O2 but they, for some reason, seem either unable or unwilling to do so. My initial plan had been to transfer my number from a monthly contract on vodafone to a pay monthly sim on vodafone...

Resolved! Change tariff

Hi, so I wanted to change my tariff (big bundle 15pounds) but it says it will start on 17 February 2038? Thank you

As3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Number does not work

Hi I need to unlock my number as suddenly.has stoped working no signal . Can you help Zuzana

ZuzanaG by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Still no delivery

Placed an order for a pay as you go sim on 1st August 22 and I still haven't received. Says 3 days but I've allowed longer and still not received. It also doesn't show on my orders.

MattA83 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! iphone 13

hello , i bought iphone 13 in february , but i had contract with my exsisting iphone 8 plus so my conract is connectex , but im wondering why my new iphone has MDM profile apple businees , i dont have any company , someone added me to enterprise , ho...

Resolved! PAC Code

Hi, I've requested a PAC code via 65075 and the (presumably) automated response indicated there was an issue with my request. Is there another method for obtaining a PAC code? Thanks in advance.

cghv1985 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Top up or big bundles

Hi. I credit my phone once every 3 months on average with £15. I am missing not having data when I’m out of the house etc. If I go for the £10 days big bundle (7GB), can I trial it and cancel after 30 days or is it like a contract and have to pay mon...

GregF by Level 1: Joiner
  • 1 replies
  • 0 kudos