Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 19 replies
  • 2 kudos

Topped up balance turned to zero

Hello. Few days ago I topped up my balance on 10 £. Today the balance is 0. Why did this happen? How to view a bill?

Foster1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Changing from Pay Monthly contract to Pay as you Go sim

Hi there! I have moved overseas from the UK and want to change from a Pay Monthly contract to a Pay as you Go sim, keeping the same number, which I can use when I return to the UK. I have cancelled my Pay Monthly contract but cannot work out how to g...

Free £10 credit. It looks like the offer isn’t for me?

Hello just registered and topped up my new O2 sim and text 21500 "FREE10" and received a text saying the offer isn’t for me?I’ve still got the o2 packaging what says I’ll receive £10 and the O2 website still states the offer is available. Can anyone ...

Resolved! Replacement sim

All I need is a replace my sim i have been trying all morning tried phoning and been hung up on by very rude supposed customer services

Ks88 by Level 1: Joiner
  • 1 replies
  • 0 kudos


When I try to change from PAYG to a rolling plan I get the message "you have attempted an action that goes against your current plan" or something like that

LilianW by Level 1: Joiner
  • 2 replies
  • 0 kudos

Get micro sim

I have a standard sim and I need a micro sim with the same number 

Dodge128 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Cannot make or receive calls in europe.

I cannot make or receive calls. When I try to make a call it does not connect and just says call ended. When someone tries to call me the phone does not ring and the caller only gets my voicemail. I cannot send texts the only messages that come throu...

paul113 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Refund after change costumer

Good Afternoon, I switched from O2 to vodafone. Received a message about refund but I can not create O2 app account as Iam not a costumer anymore. How can I get my refound from my last bill? Mobile number (REMOVED) (REMOVED) Thank you

Anna1995 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing tariff

Hi, if I change my tariff can I keep all my free minutes and messages which saved by now, Pay as you go account?

Guest by Level 1: Joiner
  • 1 replies
  • 0 kudos