Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Change my address

I can’t log in you send me the code to my mobile I enter it and it just takes me back to the log in screen , I want to change my address

Resolved! Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2

Hi All Is anyone else receiving an error message when trying to view 'All Extras' in the MyO2 app/website?I'm interested in seeing which Extras are available but just receive a popup stating:'Something went wrong. Sorry - there's been a problem. Plea...

Resolved! Unabile to login in my account

I am unable to login in my account because I dont have my number anymore

negative opinion in credit report

Hello, I have been with you O2 for a dozen or so years and I have never been late with payments, and Carphone Warehouse, the company that I use your services from, gave me a negative influence, which caused my credit score to drop significantly, plea...

facetime and imessage

hi i, having a issues with face time and imessage on my apple iphone 8 it wont let me use my phone number with my facetime any help?

Not able to log in

I’m due to pay my phone bill tomorrow but when I try to sign into my O2 account it says it send a code to my number but I’m not receiving any messages whatsoever so I can’t sign in.

end of contract

i have terminated the contract with virgin since we moved into another city and they have no coverage here. we got the confirmation from virgin that the contract ended. the contract with them came with one o2 sim , how can we cancel the sim as well ?

How can I correct my first name

You have my first name as a shortened version of my full name. How can I get this changed? Under MyO2 I can edit my name but it then wants a marriage certificate or proof of name change. Neither is relevant all I need is the name changed from, for ex...

Resolved! Buds3 Pro Offer

I preordered the Z Fold 6 and have been having a blast with it since. One thing that convinced me to place my order through O2 was that I would be able to take advantage of an offer to buy the Buds3 Pro for £20. However, since placing the order, I ca...

cancel bolt on

I have just added a bolt on for Zone 2 but want to change it

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