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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

02 Website

Hi When I log on to O2 website It comes up as VM02 should this be correct and have they updated the website. Is this affecting every 02 customer or just me. Many Thanks Matt

Sim only deals

Dear AllI would like to upgrade my sim only plan toUnlimited data, unlimited text & unlimited calls for £16 a month.There is an offer online for 250Gb data for £15.

Resolved! VM and O2 link failed!

I have been a member of both O2 and Virgin Media for many years without any issues - so far! Virgin Media recently issued instructions for me to link my VM and O2 websites, which I followed religiously, and after completing the operation I had access...

Transfer my daughter's account to mine

Hi,I'm just wondering if it's possible to transfer her account to mine as at the moment she's on a sim and phone contract. It will end in December and wanted to know if this does happen can she get a better deal on my account. Thanks in advance.

5g access bolt on removal?

The same has happend to my daughters sim only plan i got her a newer phone an s25+ instead of her s22+ and she put the sim in 2 days ago and they sent me the exact same thing which is rather confusing as ive not upgraded the sim only i gave her a new...

disney plus

i cant seem to download on my disney account with u ?

"My Device" on the My O2 app just shows a blank white page

I have a Google Pixel 8a, I have had it for a few months now. When I open the My O2 app and go to "My Device" all I get is a blank white page. There is no way of adding a device, it is just blank.I have tried stopping the app and clearing the data, n...

NC*******

I’ve been informed my NC******* is going to expire, what is that? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Account access online

Hi,I have 2 accounts with 2 phones on O2 but can only see & access one of the accounts. Any ideas please?

Trying to link a Virgin Media account, but email associated to that is inactive

Hi there - I am trying to link my Virgin Media account to my VMO2, but the email address associated to VM is old (20 years) and inactive. The link accounts process relies on that email being active and so I am completely stuck.Any suggestions?Thanks,...

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