My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 6722 Views
  • 1 replies
  • 1 kudos

no sim sent with phone

Samsung Galaxy S23 arrived today, but no sim

KDParkek by Level 1: Joiner
  • 53 Views
  • 2 replies
  • 0 kudos

Misleading Order

Hi I today contacted o2 re an upgrade. Spoke to a gentleman who arranged for an upgrade for £46 per month and he said I owed £68 from my previous contract. Gave him my bank details to then note on my bank statement a company called Intelling Upgrade ...

Can’t log into my o2 app

I cant login onto the myo2 app to view my account, bills etc. Been logged out automatically and now can’t get back in. Never had an issue before, can login online but get the message “no products or services this account. Anyone know how to fix this?

Kurtis654 by Level 1: Joiner
  • 68 Views
  • 1 replies
  • 0 kudos

How to get paper billing

How can I change / reset the billing prefernces so I get a paper bill posted each month? I need the original document not a print out of the pdf. Pls give details to navigate to to the actual page where it can be set. Thanks

MN909 by Level 1: Joiner
  • 61 Views
  • 3 replies
  • 0 kudos

My 02

I have been logged out when I log back in it says no services linked but I have 2 phones on contract

N111CY by Level 1: Joiner
  • 49 Views
  • 1 replies
  • 0 kudos

Resolved! My o2

I’ve always had the o2 app and it’s been logged out when I log back in it says no products linked

N111CY by Level 1: Joiner
  • 63 Views
  • 1 replies
  • 0 kudos

Phone doesn't work when I'm in France

Hello 02, I have been reporting this a few times. Every time I arrive to France, I get ZERO phone service - I been to other EU countries and it works perfectly fine. However, in France I can't even text. I've had a few of your agents contacting me an...

Annomus by Level 1: Joiner
  • 62 Views
  • 3 replies
  • 0 kudos

Bill

I am querying my bill as I can not log into myo2 app to view it can you help me

Lc_13 by Level 1: Joiner
  • 52 Views
  • 1 replies
  • 0 kudos

Help please I am going mad!!

I have had for several years 3 phone accounts with 02. Recently trying to consolidate spending I attempted to change this and discontinue one of the phones, however this backfired badly on me and I was left in a right muddle. After a bad experience w...

amici-pat by Level 2: Apprentice
  • 81 Views
  • 1 replies
  • 0 kudos

My 02 app not working

Tried to log into my 02 but says there's a problem. Is this a wider issue than just me?

JVT by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos