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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 15020 Views
  • 4 replies
  • 1 kudos

Linking my accounts to one log in

I have three separate phone accounts all using the same email address. When I log in I can only access my bills for one of them. How do I arrange to link all three from one log in.

Donnelly by Level 1: Joiner
  • 159 Views
  • 2 replies
  • 0 kudos

Find a link to o2 customer service chat

I got a e-mail to say my roaming was stopping: We're just confirming that we've now removed your Volt O2 Travel Inclusive Zone, Unlimited Volt Double Data Boost. But I did not request the change! Travel inclusive is important why can’t I find a chat ...

OBrianO by Level 1: Joiner
  • 168 Views
  • 1 replies
  • 0 kudos

Roaming in USA

I have a new 4g Doro L20 and cannot roam in the USA even though I subscribe through my 02 account in the UK Michael Lang

Pussycat by Level 1: Joiner
  • 108 Views
  • 3 replies
  • 0 kudos

My02 App issues Multiple Accounts

good afternoon all, is anyone having issues with the My02 app in showing their accounts correctly? im a deligate for my partners account to help her manage and keep ontop of things, i have a serious issue whereby only her accounts are showing in the ...

Mem1991 by Level 1: Joiner
  • 136 Views
  • 1 replies
  • 0 kudos

O2 keep limiting my service saying I haven’t paid my 3 accounts when I HAVE paid them all, on my app

I have 3 accounts with O2every month I pay via the app. every month they limit my service saying I haven’t paidThen I spend 2-3 hrs on the phone to one of their foreign call centres trying to sort it outthe problem is their algorithm : on the app the...

Marthe by Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos

Delivery

My phone is out for delivery today with DPD, but I can’t find my delivery PIN. Can you resend it urgently?

General13 by Level 1: Joiner
  • 90 Views
  • 2 replies
  • 0 kudos

Who knew O2 and Virgin Media merge was going to be a mess...

Trying to login to O2 and guess what, I need to prove I am who I am by methods of mild tedium. Firstly, I am asked for a 9 digit account number. My account number on all my bills is 10 digits long. Secondly, I am asked for an Area Reference Number. I...

enjoycoca by Level 1: Joiner
  • 505 Views
  • 4 replies
  • 1 kudos

viewing 2 accounts in the app

I pay for 2 different numbers and have 2 accounts ( one for me and one for my wife ) I used to be able to check data on both numbers on the app but can't anymore. Any ideas how to do it ? I pay for both accounts with the same bank account by DD.

Terns and conditions

Has any one had a text saying your service will be suspended on 23rd Jan because you have not agreed to tetms and conditions and to do so click on a link

ROSIE50 by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos