Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Change in tariff

Hi, I have an 02 sim with my virhin media looking to reduce it to the cheapest monthly payment Jilll Everert

Basket empties

Hey, im trying to upgrade my device, but as soon as it goes to basket to checkout, the basket empties and I have to redo it, which then keeps happening?

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Retrieve PAC code through myO2 since I have multiple devices and call centers are closed.

Hi, where excalty do I navigate to on my O2 to retrieve my PAC code?

New website.

Hi. is it me or are they updating the website today. Feels different and looks different. I’m always wary of change!thanks guys.

I'd like to check the status of my PAC request

Hi I have requested a PAC code to keep my current O2 mobile number, which I received and completed the request form on My O2, but received no confirmation if it has gone through. I haven't as yet inserted my new O2 sim-card, as I don't want to lose m...

Transferring number to O2

Hello,I have a complicated issue regarding phone numbers. I recently helped my friend transfer her phone number (ending in 66) to giffgaff, but I accidentally completed the transfer using my own giffgaff account. As a result, her number (66) overwrot...

How to remove a secondary number from account

Hi i topped up my brothers phone once on Myo2 and the number has always been there, it has not been a problem, But now it seems to of made that the primary and it wont let me top up my phone number or give information regarding my account like bolt o...

Multisave showing blank page

When I click on the Multisave tab the page is blank and I have no way of adding numbers to my group so they can get a 20 percent discount any idea how to solve this? I’ve tried on Mobile through the my02 app as well as on laptop/pc website and it’s a...

My O2 App and Payment Issues During Upgrade

I’m trying to upgrade my phone to the new 17 Pro Max, and when I reach the one pound card verification step it keeps failing. I have tried another one of my cards and that does not work either. I even tried a family member’s card and Apple Pay, but n...

O2

Forum Posts

FAQs: My O2

Change in tariff

Basket empties

FAQs: My O2

Retrieve PAC code through myO2 since I have multiple devices and call centers are closed.

New website.

I'd like to check the status of my PAC request

Transferring number to O2

How to remove a secondary number from account

Multisave showing blank page

My O2 App and Payment Issues During Upgrade

Your Passkey wasn't verified

Can’t see final O2 bill in my O2

Long closed products showing as active

Supposedly I have an Invalid Email?

MY O2 App problems again!