My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Change of personal details

Please how do I change my personal details when my names are spelt wrongly and my title isn’t correct. I was trying to do that but the code are been sent to the number that I have no access to. Please kindly help out.

Bosede_02 by Level 1: Joiner
  • 1 replies
  • 0 kudos



Pettifer by Level 1: Joiner
  • 1 replies
  • 0 kudos

Trouble with o2 app?

I can’t access my o2 app says no longer can get in and even online I can’t get in to see my account did phone customer service but still waiting for them to fix it

Be4 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Order confirmation

Hello, I am just writing to check to see if I should have received a confirmation email for my order immediately or whether I received a confirmation email once the product is ready? I purchased a product yesterday and have not received a confirmatio...

Maisie2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unable to access account

An employee set up a family and friends account adding 3 of my phones (employees) and her own + an ipad for herself. I pay for all items, stupidly I did not know I was paying for hers. She has left my employment and is refusing to answer my calls etc...

RC1950 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Call From O2

I received today 15 April 2024, at 15:45, a phone call on my mobile claiming to be from O2, and wanting me to change my password, in order to apply a discount on my monthly bill. I refused & hung up. Can O2 confirm whether this call was legit or not?

Rolling plan

Hi, I have just clicked on a link that said I could re-new my rolling plan as I have run out of data. I have topped upmy phone but it is saying it won’t start till 28th? The reason I topped up was so I get the plan to start today.Thanks Debbie

Bird by Level 1: Joiner
  • 2 replies
  • 0 kudos

Order a phone

Hii yeah I recent order a phone but they say first we need your credit check it’s almost a week they didn’t reply me so what should I do

Vodafone by Level 1: Joiner
  • 1 replies
  • 0 kudos