My o2

[Jpo]

Hi. 
I’m just checking this is all legitimate. 
I’ve just accessed my o2 via a browser and had to reregister for o2/virgin and link my account. All looks fine now I’m logged in but didn’t expect to have to do this. Also haven’t had the text or email for my bill which usually arrives on the 15th of the month. 

[MI5 · Accepted solution]

@Jpo 

Yes, we've all been forced to do it.

https://community.o2.co.uk/t5/Discussions-Feedback/WHAT-A-PALAVER-To-Access-Community-This-AM/m-p/18...

[Jpo]

Really appreciate you replying. Thankyou. 

[MI5]

Your welcome @Jpo 

wrt your bill notification, you'll need to contact O2 Guide: How to find help & contact O2 

[Jpo]

I think I’ll leave it. Just checked the communication part where it shows what emails they’ve sent and they’ve sent me one for the spend cap, which I received, but the bill hasn’t been sent yet, so will assume it’s either lost in the log in transfer or delayed  

The account looks fine and contact details are right so think we’re okay. 

Thanks again mate. Much appreciated.