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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Cannot login to My O2 app

Hi, Have just received a new pay as you go sim from O2. In the letter, step 2 tells me to download the My O2 app. I downloaded it and tried to login but it says "oops. my O2 isn't available to you yet. don't worry, you can still manage your account i...

Resolved! Disney +

I have 3 phones in my contract, how do I get a 6 month freebie of Disney + please?.

Automated payment line not working

Whenever I call the automated payment line, it will say the greeting and then automatically cut the phone off and it will happen time and time again no matter the time of day I may call. I’m so confused

Resolved! **URGENT ACTION NEEDED* - VICTIM OF FRAUD

**URGENT ACTION NEEDED** - VICTIM OF FRAUD Dear O2, I have been a victim of fraud on my O2 account. On Sunday 2nd July 2023, I received a call from an unknown number asking if had recently placed an order for an iPhone 14 Pro Max on a 3-year contract...

unable to log into account

I have been trying for 2 days to log in to my 02 account- keeps saying they have sent a text with security code- no text sent- tried so many times yesterday that it stopped allowing my text (not that I had one!!!) come through

Resolved! Security check

My phone has been stolen and I am trying to log into my account so i can order a new phone. When i log in it is asking me for a security check. I cannot complete this as the check is done by texting a code to my phone that i do not have. Please advis...

Received an email regarding refund

I received an email regarding a refund how do I claim it

Resolved! Change my payment date

Hi, I need to change the date of my payments each month how do I do this?

Resolved! Registering on the Access for all

Hi I’d like help to be able to use the access for all part of my 02. I would prefer it if I only had to speak via live chat (which is never available) or private message as I find it difficult to speak over the phone due to my mental health issues.

My O2 saying I have no services attached to account

Hi Hoping someone can help me as I'm getting nowhere with O2. Joined on 7 March 2025 as a PAYG customer on a rolling plan, activated My O2 and sim and could see my data allowance, plan details etc in the app. I then ported my existing number over to ...

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