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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Trying to link a Virgin Media account, but email associated to that is inactive

Hi there - I am trying to link my Virgin Media account to my VMO2, but the email address associated to VM is old (20 years) and inactive. The link accounts process relies on that email being active and so I am completely stuck.Any suggestions?Thanks,...

Retrieve PAC code through myO2 since I have multiple devices and call centers are closed.

Hi, where excalty do I navigate to on my O2 to retrieve my PAC code?

O2 Extra

I am trying to cancel my Disney+ which i have thru an O2 extra, Going by my bills my first payment for this came out in feb so i would have signed up in jan, the issue i am having is that its not letting me into manage this extra

Can’t make calls

I upgraded to a new data package and downloaded an e sim yesterday. I now cannot make calls on my iPhone 16 but can receive them. What do I need to do please?

Cannot access my previous months and older bills on my O2 account.

I cannot seem to access my previous months/older bills. I did upgrade to a new tariff two weeks ago? O2 are now only showing the new tariff details and all of my history and olds bills etc are now missing. I don't think it is due to the tariff change...

Can not log in Into my O2 account

I have not been able to log in into O2 for the past few days. Can you please tell me why?

help

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My O2 accout only shows one out of two phones

I have two phones in my name but my O2 account only has one registered. The website states the other phone is registered in another account. How can I rectify please? Getting in touch with O2 seems a nightmareThanks Simon

What is 'your alias' within my active accounts?

Logged on to My O2 today and was greeted by a return/exchange screen. When I look at my active accounts I have my mobile number as one account and 'Your alias' as another...? Any information as to what 'your alias' is?

Can't log in

I've tried logging in on the app and it says that it'll take 48 hours for my account to be ready, it's been 4 days now and I still can't login.

O2

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