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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Accidentally ordered 2 of the same phone via upgrading

I attempted to upgrade last Tuesday via the O2 app, but the webpage closed which made me think the order didn’t go through, so contacted O2 support, they couldn’t see an order so preferred the upgrade again. Turns out the first order went through so ...

Resolved! present bill view call history

Hi.Im looking to way how to check my billing history with calls on present bill before will be issued. I have acces to my 02 and previous billing history but not to present Many Thanks any one ?

Robbed

Ok so hopefully you guys can help. I ordered apple airpods from 02 for £116.10 I don’t want finance I bought outright. I entered my details and my bank details and placed the order. A few hours later no email, so I called them to see why, I was told ...

Lend a pound scheme

I have 9 pound in my 02 account to pay for my top up but am short 1 pound to renew my ignorance data bundle. Thank you

Phone doesn't work when dialing

Hi my phone has no 02 network

No update on phone delivery

I ordered a new device and Pay-Monthly plan on the 25th November and it still hasn't been delivered. I'm aware of something happening with the warehouse delaying orders, but the only email I have from them is my confirmation of order - nothing about ...

Changed tariff

I recently changed my tariff to a rolling monthly one with unlimited data. A message popped up about my previous data (90gb) being wiped and I think something about my new one being applied within 3 days. I probably should have waited nearer the time...

Tarrif been changed without my consent

Hi can you please check my phone network hasn't been working last few hours suddenly and when I checked my email it says my tarriff has changed even though I didn't change anything. Please I think I have been hacked and now I can't access my emails

Overdue Bill

Hi, I can’t log into my o2 account but I need to pay my overdue bill and discuss options to pay

Phone stolen, what to do?

Hello, My phone got stolen yesterday, I have a new one now but need to have my O2 esim phone number transfered. I cannot go on my O2, as they are trying to send me a code on the phone number I need to access.The chat is not working, and I cannot call...

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