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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Customer Services

How the hell do you contact the "Customer Services" dept??My head is about to explode using the useless web site.Help is needed because 02 have sent me two new sims but with new numbers and I dont know which card is for which of my phones?

Charges for mobile

Why am I being charged for my mobile when this is NOT included in my package?

Resolved! Unable to log in

Hi, I have a o2 account that has a dead o2 pay as you go sim associated with it, I’m trying to order a new pay monthly sim but I’m unable to as it wants to send a text to a number no longer active, is there a way to get passed this? Spoken to o2 and ...

Apple Watch series 10

I’m considering getting the series 10, I’ve never had an Apple Watch before so I don’t have any of the accessories. I’m wondering does the watch come with a charger? On the Apple Store it does but when purchasing through O2 it’s popping up as an addi...

ouside UK and can't sign in

Hi, I'm living in Australia and cannot sign in to pay my bill. My sim will not pick up any signal in Australia for some reason, therefore I can't receive the code to allow me to sign in to my account. I have tried the online bot but getting nowhere a...

Resolved! Unable to download bills

I need to download my service plan bills to submit to work for reimbursement, but when I try and access my "billing history" page I get an error message saying "You can't access this page right now. Please choose another account or mobile number to o...

my 02 app

Dear sir or madam.. can you tell me why my 02 app on my smart phone isn't working i can't see nothing i tried to reset my password as i forgot my orginal one and it won't let me reset another password all i see something as gone wrong.. yet on my com...

Discontinuing a service

I am no longer visiting UK regularly and wish to discontinue my service - account number *********, with phone numbers ********** and ********* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Help please

So I left O2 two months ago. Called paid off my remaining balance and told them I was leaving as I found a better deal elsewhere. 2 months on they owe me money but rather than refund it they keep sending me a bill that is in credit and tell me they w...

Cash

Hello why me Paid 2 times for my mobile every time os problem for o2

O2

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