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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9674 Views
  • 1 replies
  • 1 kudos

Resolved! Why can’t I call o2?

Why can’t I call o2 and speak to someone? The contact us link does not provide a customer services number and the virtual assistant doesn’t work!

SarahH1 by • Level 1: Joiner
  • 136 Views
  • 2 replies
  • 0 kudos

Unable to receive texts abroad

Hi, my first time in Europe with o2 but only found out I cannot receive texts when trying to make a payment which required me to add a code from a text which wasn't received. How do I fix this as I am going away in the next month and don't want the s...

VicB by • Level 1: Joiner
  • 193 Views
  • 3 replies
  • 0 kudos

Incorrect charging

Last month O2 sent me a new iPhone by mistake. I arranged for it to be returned but O2 say that the box was empty and the phone was missing. They are charging me for the missing phone. After several phone calls they admit it was a scam but they are s...

DavidRS by • Level 1: Joiner
  • 150 Views
  • 2 replies
  • 0 kudos

Resolved! Scam caller was able to recite my specific plan

I received an obvious scam call today about upgrading my account and verifying my information, I provided nothing. The scary thing is the scammer was able to tell me what my specific plan already was - what should I do now, has some of my data been b...

swalk by • Level 1: Joiner
  • 167 Views
  • 2 replies
  • 0 kudos

price hike

I have just been sent my new ammount for May the price is bad and increase againbut it is difficult to chat about, I am 87 housebound I done use my data etc the mobile is only for emergencys in case I fall is there anyone here that can get my call co...

monto by • Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Phone number existence

Hi, I wont be able to pay for my tariff for a couple of months, but I need to keep my number active. If I cancel my tariff, how long can I go before my number is deactivated or lost?

gunkow by • Level 1: Joiner
  • 158 Views
  • 2 replies
  • 0 kudos

How can I contact your UK IT Helpdeak?

I have two active accounts for the same phone due to a technical fault with the O2 system. So far, I have wasted six hours on calls to the call centre in India. 02 is in breach of contract and I need prompt, effective support.

Help to identify itemized SMS charge on bill

Hello, please can anyone help me identify what a charge on the bill itemized as SMS to a number 15038 ****** ? Thank you.

GMY by • Level 1: Joiner
  • 140 Views
  • 1 replies
  • 0 kudos
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