My O2
Get help and support from the community related to My O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 14397 Views
  • 1 replies
  • 1 kudos

Fraudulent purchases on o2 account

My o2 account was hacked at the beginning of September. I reported straight away and a fraud case was opened. They had opened 6 new lines on my account and made purchases on my account from Google Play.o2 closed the accounts and closed the fraud case...

Sheryl4 by Level 1: Joiner
  • 296 Views
  • 3 replies
  • 0 kudos

Resolved! missing QR code for eSim

HelloI am upgrading my IPhone - just bought an IPhone 15.I followed your instructions and ordered an eSim. However, your system did not send me anything - no message, no email etc with the necessary QR code to install the eSim on my new phone.I phone...

FionaMac by Level 1: Joiner
  • 49439 Views
  • 31 replies
  • 0 kudos

Can’t see my orders

ordered a phone on Monday can’t see it in my orders is it just me or do other people have this problem?

Niy by Level 1: Joiner
  • 182 Views
  • 3 replies
  • 0 kudos

Basket empties

Hey, im trying to upgrade my device, but as soon as it goes to basket to checkout, the basket empties and I have to redo it, which then keeps happening?

Popey1 by Level 1: Joiner
  • 212 Views
  • 2 replies
  • 0 kudos

Just confirming your order has gone through

I left o2 over a year ago due to having problem after problem and never having a resolution. Now I’ve received a message saying my order has gone through, I’m not with o2 and have had a panic someone is trying to access my account to place an order. ...

Aims32 by Level 1: Joiner
  • 255 Views
  • 5 replies
  • 0 kudos

Scam question

Is (REMOVED) a legitimate O2 address ?

Frank122 by Level 1: Joiner
  • 236 Views
  • 4 replies
  • 0 kudos

O2 phone account

All I want to do is access my O2 phone account details, I have no interest in virgin media whatsoever, in fact I positively dislike the company a this fiasco has done nothing to change my view at all.

Bobl1 by Level 1: Joiner
  • 118 Views
  • 1 replies
  • 0 kudos

New order

Hi there is a new order been made on my account today, this isn't me