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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

how to remove My delegates

After spending over an hour trying to log in, with millions of codes going to my phone and half of them not working, I am now trying to remove a delegate named on my account. When I click on Manage My Delegates (my wife), the page just refreshes and ...

Resolved! 30 refund

Hello I tried getting a phone on contract yesterday but I didn’t pass the credit check however the £30 upfront payment was taken out of my card and still hasn’t been refunded , will I get it back?

Account query

I have 2 accounts with monthly payments but I am not sure what they are for. Account number 1. ********** 2. ********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Error 500 - login to my O2

We are trying to login to my O2 but keep getting 'Error 500' It looks like something's gone wrongWe're looking into it and hope to get it fixed soon. This has been the case for about a month.We have entered password, and followed the link from an ema...

Resolved! Open O2 not working

Hello, I am trying to apply my NHS discount but when I log into open o2 it just comes up 'Sorry, there was a problem.' once I log in?

Resolved! How do I add my blue light discount to my account.

I've tried to add blue light card my account with no joy. My work doesn't have a code. I have purchased my new phone yesterday instore.

PAYG SIM card balance in tracker

How do I check the balance on a pay as you go SIM card that’s hidden in my car

Resolved! Travelling abroad.

Nearly in tears with frustration because unable to speak to a person from O2. In my 80's and don't understand most of the info on the website.It's a v simple question. I have a SIMS only contract with O2. Its v basic since my usage of a mobile is v l...

Resolved! Termination of contract

Hi am I able to terminate my contract online? I am aware I need to give 30 days notice?

Malta

I have just landed in Malta and cannot make calls. Can you help me please?

O2

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