My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

"Identity not found" after porting in number

Hi all I have an O2 PAYG SIM and MyO2 account which I've held some time and have been working fine. At the beginning of this week, I called customer service requesting to port in another existing number to this SIM. They took all the details (number ...

jmfarrell by Level 1: Joiner
  • 14 replies
  • 0 kudos


Hello, I have received my monthly bill and my disney + extra has been added on twice? Its charging me for my current month and a month in advance? I just wondered why this has happened.

Chloe36 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Reward gift card

How will i recieve £300 gift card for latest upgrade? 

louise123 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Name change

How do I change my name and date of birth 

CJ22 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Holiday

Hi I am travelling to Zakynthos, will I be able to use my phone as usual mover there please?

Adam58 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Police discount

Good afternoon I am trying to add on my blue light discount for the police but am unsure on how to do it

Meg5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 app and multiple accounts

Hi all, I'm hoping there's an easy answer to this....can't seem to find anything definitive on O2's website. I have 2 numbers on my account and the second is used by my other half. Unfortunately they are unable to view their details in the O2 app, a ...

Resolved! Unlocking phone

I've swapped my O2 sim to a new phone and want to sell my old one.How do I unlock it?

Dawnb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 4G but no service

Hi, I recently have paid my bill for my phone, however today I have 4G/5G but when I attempt to use apps or internet it doesn’t work or load. I have full data, it works when I connect to wifi. I have tried airplane mode and tried switching phone off ...

GuruJ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Direct Debit

I’d like to reinstate my direct debit please.

Payment5 by Level 1: Joiner
  • 1 replies
  • 0 kudos