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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Change Direct Debit

How to change a Direct Debit on an existing account I can’t seem to find where to do this on my o2 app

contract details

My bill for mobile No [MOD EDIT: Personal info removed] shows that the contract is for 10MB at £6.99/m however my order No [MOD EDIT: Personal info removed] for this phone number is for 40MB at £8.00/m There is a discrepancy between the order I place...

Login

Haven’t received a sim. Can’t get calls, texts or mobile data. Network selection is o2 but mobile data network is giffgaff. Can’t login to my account because it texts my number but I don’t get the text because no texts come through

Resolved! Trying to change preferred contact number in My O2

Hi just put my new O2 SIM in my phone, logged into/setup my account but one snag can’t change my preferred contact number which is my old number to my new O2 one. Reason for changing was old number was being scammed. So really really don’t want info ...

Refund

Account number [MOD EDIT: Personal info removed] I got an email to say I am owed a refund but I can't open O2 dashboard

Newly joined but cannot login to account

It asks me to enter the pin code that sent to a number i no longer use. How can I change that number or bypass the verify step?

Bill

Hi, I have paid my latest o2 bill but got an email saying it’s not been paid. On the website it says paid for this month so not sure what is going on.

Resolved! E sim

I'm recently upgraded to sim only as I've paid off my device but I now have no network? I'm struggling to download the esim. Can you help please

Resolved! Codes

I am trying to get into my account but it is saying it cannot text me any more codes to verify my account to make sure it is me ? Why can they not text me code ?

Cancel a pending authorisation

How do I cancel a pending authorisation on paypal from an order that O2 cancelled

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