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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can't change security question

HI everyone, need a bit of help as customer service don't seem to know anything. I clean forgot my security question and have been trying to reset it. I've tried both via the app and on the website through myO2 but no matter what happens I get an err...

Resolved! Wrongly Billed

According to my monthly O2 bill I was charged an extra £14.99. This is supposed to be for a Googleplay purchase that I never made. I brought this to the attention of my local O2 shop, but they couldn't do anything about it. I tried to contact O2 so t...

Upgrade

I have an upgrade in my basket in my O2 but no option to purchase, everything is grayed out. Any ideas ?

How to change my phone number kept on file

Hi I have just upgraded and when DPD delivered they could not leave item as text had been sent to my old original number. I changed my number over 10 years ago but not letting me change on my account

Resolved! Scam

I had a phone call purpoting to be from 02/Virgin saying they wanted to upgrade my sim card . WE went through a load of security checks (I gave no information that is not in the public arena. They kept texting 6 digit security numbers at each stage t...

I don't receive text messages from Poland

I don't receive text messages from Poland - what should I do?

Account charge increase?

Why has my O2 account this month, has gone from £6 plus a few pence last month, to £8.80 this month having made no calls?

How the hell can i order a Replacement SIM

I have been going around in circles for 2 hours is there a direct number I can call I have Dementia and using chat bots just doesnt work please please help I have all 4 Services with you but if i cant get help when i need it i will soon be leaving. M...

Itemised bill

Hi, can I get an itemised billed emailed, if so what is the cost? RegardsLeanne

Overseas Military

Hello, I’m in the forces and have been posted overseas for two years, could I freeze my account please?

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