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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

The order was for 6GB data, confirmation state 3GB,

When I received the confirmation it stated 3GB instead of 6GB. I contacted O2 to queried it and was told that as it was a new account when the account was up and running after 14 days it will automatically change to 6GB. However the first bill receiv...

Track order

Hello; I was due to receive my phone today. It has not arrived. my number has already been transferred and my old account (ee) deactivated. im now left with no new phone and no phone to use. I can’t log in to my o2 as it required a code to be sent my...

new contract and eSIM issue abroad

I switched from Vodafone to O2 yesterday and was trying to activate my eSIM, however I am still on hols out of UK, would it be possible that the activation does not work as I am abroad ? thx

Upgrade iPhone

When I go on the O2 app to try and upgrade my phone the app only lets me select the other sim on my account (which is to open our gate!) and not my own phone. Can anyone help please?

Resolved! Which am I getting - E-Sim or Physical SIM ?

Hi Opened a new account yesterday for a VOLT O2 SIM only plan via customer call centre and the sales person said I should receive my new SIM next day (bit ambitious ??), yet when looking on MY O2 it states I have an E-Sim Profile waiting to be activa...

Replacing my sim with no number

Hi there. I got a iphone replacement yesterday and I want to put my eSIM on the new iPhone so I’ve logged into my o2 but in order to do so you guys need to send text codes to my number but I don’t have a sim on this phone so I have no service. Is the...

Ending contract

Hello, i am looking to end my contract. I have requested my PAC code but it is not telling me if I have ended my contract. I just wanted to confirm whether or not my contract has been terminated after I have requested the PAC code or do I need to do ...

sim card

hi my sim card doesn't work i can't phone out or textcan you please order me another SIM card as I can not use my phone for over a week now thank youps it keeps coming up NOT REGISTERD ON NET WORK

Paid bill

I’ve paid my bill I have proof of that on Friday but still hasn’t updated on my account and my phone is still cut off I don’t wanna pay again and get charged twice

02

As an 02 member I was wondering what 02 supplies, I assume that they take care of my Mobile phone usage but I also have an account with BT, I take it that BT is for my Radio and Television, does 02 also supply Television coverage or is that supplied ...

O2

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