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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Switch Up "Get Started" button not working

Hi all, I am trying to do Switch Up online. I didn't realise I could before now, I've already used Switch Up a few times (last time was a year ago but in store). When I go to the page and there is a button that says "Get Started" I click on it and no...

Contract

I have 2 x 02 accounts, my son has one and the other is mine but I can’t access the account for me ***********, we are currently on pay as you go and a Switch Up Contract, I have bought this phone out, but would like to switch up, how can I find out ...

Samsung A9 gift

Hi there, my bill was generated today with the cost of the Disney + plan. I don't watch Disney + so called 02 for them to cancel and see if they can adjust my bill. The advisor said he would do so. He then said because they have overcharged they woul...

02 Website

Hi When I log on to O2 website It comes up as VM02 should this be correct and have they updated the website. Is this affecting every 02 customer or just me. Many Thanks Matt

O2 sim and virgin media log in mess

I now have an O2 sim, encouraged to *** ************ **, *********, **************, **** *** to buy to my O2/Virgin Media “ experience and get a WiFi booster “ for free “ due to great speed test results yet poor WiFi, What a nightmare ! Currently, ca...

Account access online

Hi,I have 2 accounts with 2 phones on O2 but can only see & access one of the accounts. Any ideas please?

Can not log in Into my O2 account

I have not been able to log in into O2 for the past few days. Can you please tell me why?

Resolved! Text and emails

1) I have just joined O2 and feel I'm getting duplicate messages, they say the same but are 2 hours apart. Anyone know the reason why.2) Every email has a different order number why is this?

sim upgrade

hi I have upgraded my sim plan - but they have given me a new sim and number - how can i keep my old number

Bill say my tariff is 25.73 but my airtime tariff is 16.00 permonth

My bill says my tariff is 25.73 but my airtime tariff is 16.00 per month

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