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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My 02 bill

Hi there. I have had to amend my direct debit to the 20th June. I am aware it would have needed to be paid on the 6th but if the direct debit had of continued if you had of gone in it would have made me overdrawn and get bank charges. I have been int...

Resolved! Want to use my old number

Hi I have new phone and sim coming today but I would like to use the number I have now what way do I go about it

Oops Cannot Access Live Sim Account

O2 Support once attempted to 'fix' my iCloud email linked Sim Only Account.Yet it's a previous closed account that can be used via myo2.Though iPhone 14 handset is VM 3 of 36 months to complete.Id'e need to access Sim part for inclusive data etc yet ...

Resolved! Cannot extend the ringing before voicemail is applied.

I want the ringing ro ke more then it is atm because voicemail has answered? I have tried the code that has been given but I get a message to contact customer services. Ant ideas?

Locked out

Unable to log in to My O2. Tried changing passwords a few times. But keep getting my details are incorrect

Resolved! How do I stop my direct debit

My contract has run out and I need to cancel my direct debit. I have moved to a cheaper company

I can’t contact O2

I am abroad and want to log on to my O2. However when I try to open it upit says that it needs to check who I am and sends me a text message. I cannot receive text messages because I put a limit on the account and I think I am over it. Their help doe...

bolt on removal nightmar

Losing my mind with these people....endless calls to remove 5gb eurozone bolt on that was added in error...now removed my 5g access bolt on instead........aaaagggghhhhh

Resolved! Scam

I had a phone call purpoting to be from 02/Virgin saying they wanted to upgrade my sim card . WE went through a load of security checks (I gave no information that is not in the public arena. They kept texting 6 digit security numbers at each stage t...

Resolved! My 02 not working to apply NHS discount

When I try to go to 02 open to apply my NHS discount it keeps saying sorry there has been a problem. I tried to ring 02 yesterday but got told to give it 24hr and see if it works but it still isn’t working

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