How-to Guides
Find helpful guides written by the community.
74 PostsActivity in Guides & Reviews
eSIM - How to activate
Hello I've noticed over the past few weeks eSIM has become a hot topic on our Community, so I've put together a handy guide that gives our members all the information for everything eSIM related New & Existing customers when upgrading or taking a new...
How to Pay Your Bill (Contract)
**BACS payment method updated by @Dave-O2 on 31/5/24** CONTRACT PHONES *Direct debitThis is the method which is part of O2 terms and conditions when you take out a contract phone and is certainly the most convenient way to pay your monthly bill. Acco...
Guide: Adding and removing O2 Extras
We get many queries about adding O2 Extras on the Community Here is a step-by-step guide on adding and removing Extras Adding an Extra When you upgrade or take out a new contract on O2 there is usually a choice of an Extra included with the new contr...
Guide - Gift With Purchase
Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. In order to try and resolve these queries directly...
How do I get to the 'Download Bill' page?
If you want/need to, it is possible to download your bills - either so you have a record, or in case you need to send them off for any reason (such as claiming a cash back offer). However, there are a number of steps/screens to go through in order to...
All you need to know about O2 Voicemail 901.
The most common issue we come across is customers trying to turn off voicemail and can't. If you want to know more about voicemail 901, read on..... Visual Voicemail Visual voice mail (VVM) is a voicemail with a visual interface presenting a visual l...
Apple Watch FAQs & Activation Guide
Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide, which breaks down what steps need to be taken to...
How does O2 Refresh work?
How does the Refresh plan work?Your tariff is split into two plans, the first part is your Device Plan.This is the cost of the device or handset you have chosen, the cost of the phone or tablet will be a set amount each month which will cover the ent...
Cancelling your contract - An updated guide
With some new rules coming into force on Monday 1st July 2019 making it easier than ever to cancel your contract and switch networks it’s probably time to update the old guide on cancellation to use the new improved process I want to cancel my contra...
How to Top Up (PAYG)
Updated by @Kei-M_O2 13/09/24 *** There are various ways to Top up a PAYG mobile, if the the FIRST top up fails for any reason you can use a voucher to complete the top up. These are available from any O2 shop or other shops displaying a green top up...
