Browse the Community

How-to Guides

Find helpful guides written by the community.

73 Posts

Reviews

Read and leave reviews.

124 Posts

Activity in Guides & Reviews

Guide: Adding and removing O2 Extras

We get many queries about adding O2 Extras on the Community Here is a step-by-step guide on adding and removing Extras Adding an Extra When you upgrade or take out a new contract on O2 there is usually a choice of an Extra included with the new contr...

Extras - screenshot of the Disney+ email from O2 choose extra.PNG confirm extra.PNG Extras - screenshot of the Disney+ email from O2
jonsie by Level 94: Supreme
  • 89949 Views
  • 58 replies
  • 9 kudos

Guide - Gift With Purchase

Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. In order to try and resolve these queries directly...

Airpods.png iPhone 15 Pro Max.png DaveO2_0-1717490569557.png download.png
Dave-O2 by Community Manager
  • 29090 Views
  • 110 replies
  • 6 kudos

How do I get to the 'Download Bill' page?

If you want/need to, it is possible to download your bills - either so you have a record, or in case you need to send them off for any reason (such as claiming a cash back offer). However, there are a number of steps/screens to go through in order to...

sign in.jpg landing page.jpg my device.jpg allowances top.jpg
gmarkj by Level 66: Unequalled
  • 107302 Views
  • 38 replies
  • 11 kudos

All you need to know about O2 Voicemail 901.

The most common issue we come across is customers trying to turn off voicemail and can't. If you want to know more about voicemail 901, read on..... Visual Voicemail Visual voice mail (VVM) is a voicemail with a visual interface presenting a visual l...

GettyImages-545804861_retouched.jpg
MI5 by Level 94: Supreme
  • 793828 Views
  • 99 replies
  • 11 kudos

Apple Watch FAQs & Activation Guide

Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide, which breaks down what steps need to be taken to...

Your paragraph text (5).png Error Code Apple Watch Guide.png Apple Watch 2.jpg
Dave-O2 by Community Manager
  • 16636 Views
  • 39 replies
  • 4 kudos

How does O2 Refresh work?

How does the Refresh plan work?Your tariff is split into two plans, the first part is your Device Plan.This is the cost of the device or handset you have chosen, the cost of the phone or tablet will be a set amount each month which will cover the ent...

Community_STS_0.png Community_STS_1.png Community_STS_2.png Custom Plans .jpg
Anonymous by Not applicable
  • 46091 Views
  • 4 replies
  • 5 kudos

Cancelling your contract - An updated guide

With some new rules coming into force on Monday 1st July 2019 making it easier than ever to cancel your contract and switch networks it’s probably time to update the old guide on cancellation to use the new improved process I want to cancel my contra...

Community_STS_PAC2.png Community_STS_1.png Community_STS_2.png
davethorp by Level 21: Regular
  • 269075 Views
  • 145 replies
  • 17 kudos

How to Top Up (PAYG)

Updated by @Kei-M_O2 13/09/24 *** There are various ways to Top up a PAYG mobile, if the the FIRST top up fails for any reason you can use a voucher to complete the top up. These are available from any O2 shop or other shops displaying a green top up...

pexels-kote-baeza-141362.jpg
Cleoriff by Level 94: Supreme
  • 139192 Views
  • 57 replies
  • 3 kudos

Roaming in Turkey and Cyprus

One of the many questions that is asked in the Forum is regarding Roaming in Turkey and Cyprus. First lets start of with Cyprus. CYPRUS: is split into North and South, North being Turkish and South being Cypriot. However there are a number of things ...

10FAE401-8E06-4F52-8EF5-375376DCB26A.jpeg FF24189B-75F3-4E89-AB80-816987C02CC8.jpeg FF30B95E-001F-4A0A-AF86-C7C33472B50B.jpeg
darrengf by Level 28: Ingenious
  • 93012 Views
  • 11 replies
  • 4 kudos

Spend Caps on O2

Any contracts taken after 1st October 2018 can have a spend cap applied. If your contract was taken prior to that point, you must wait until you upgrade, change or renew your contract. O2 have some excellent help here so I won't repeat it, but some p...

KeiM_O2_0-1725281737403.jpeg jan-antonin-kolar-Sc5HUu4XzTk-unsplash.jpg
MI5 by Level 94: Supreme
  • 60801 Views
  • 21 replies
  • 8 kudos