How-to Guides
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Review: S10+
Samsung has a new phone out (actually 5, considering the 4 S10 variants, one of which -the S10 5G- is not released yet, plus the foldable Galaxy). I am exclusively interested in phones that take good pictures, so that is why I’ve bought a S10+ to rep...
SIM Swap: a mini guide (incl eSim)
This is just a quick help guide for people who want advice on doing a SIM swap. Do I Need To Swap my SIM?If it's your first contract with O2 then you will be provided with a new SIM card and number with your shiny new phone. A SIM card is sent with 3...
How can I sort out my network issues?
Things to check before contacting O2: If you haven’t already, check the Network Status Checker (http://status.o2.co.uk) for the exact postcode. If a fault shows on the live status page, O2 will already be working to fix it, and you’ll be able to regi...
O2 Age restriction: what it is & how to manage it ?
Following OFCOM regulation, all O2 sim cards come with age restriction turned on. The customer or user must be able to prove to O2 that they are over 18 to have the restriction removed. Sites, as classified by the BBFC (British Board of Film Classifi...
What is 2G, 3G, and 4G? ** New Update 21st Sept 2015 **
So when I originally wrote this, was many moons ago and I thought that since 4G has been here for a while then its time to update the information on here as well. What is 2G, 3G, and 4G? I've been on the forum now for many years and questions about t...
Cancelling your contract - An updated guide
With some new rules coming into force on Monday 1st July 2019 making it easier than ever to cancel your contract and switch networks it’s probably time to update the old guide on cancellation to use the new improved process I want to cancel my contra...
EU Roaming Changes from 15th June 2017 “CONTRACT ONLY" Modification 19th March 2018
Roaming Changes from 15th June 2017 “CONTRACT ONLY” PAY AS YOU GO Info https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Roaming-Changes-from-15th-June-2017-PAY-AS-YOU-GO-ONLY/td-p/1053133 From the 15th June 2017 all EU networks have to offer “fre...
How to Top Up (PAYG)
*** There are various ways to Top up a PAYG mobile, if the the FIRST top up fails for any reason you can use a voucher to complete the top up. These are available from any O2 shop or other shops displaying a green top up logo. * Via My O2 App (Sept 2...
Lost or Stolen O2 Device? How to Report it
If you have lost or had stolen your O2 device you need to report it to O2 immediately. Firstly it’s worth checking the “find my phone” options. Apple: Find My iPhone Android: Make sure your device can be found Windows: How to find a lost Windows devi...
Unlocking an O2 phone to use a different SIM card.
Please note: all new O2 devices are sold unlocked, so you just need to test a different SIM in the phone before you request unlocking. If it is indeed locked, then you can follow the rest of this guide. Note also that since June 2018 it is completely...
