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How-to Guides

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124 Posts

Activity in Guides & Reviews

Guide - Gift With Purchase

Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. In order to try and resolve these queries directly...

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Dave-O2 by Community Manager
  • 101 replies
  • 6 kudos

Cancelling your contract - An updated guide

With some new rules coming into force on Monday 1st July 2019 making it easier than ever to cancel your contract and switch networks it’s probably time to update the old guide on cancellation to use the new improved process I want to cancel my contra...

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davethorp by Level 21: Regular
  • 139 replies
  • 16 kudos

How to Top Up (PAYG)

Updated by @Cleoriff 01/02/2023 *** There are various ways to Top up a PAYG mobile, if the the FIRST top up fails for any reason you can use a voucher to complete the top up. These are available from any O2 shop or other shops displaying a green top ...

Cleoriff by Level 94: Supreme
  • 43 replies
  • 3 kudos

Apple Watch FAQs & Activation Guide

Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide, which breaks down what steps need to be taken to...

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Dave-O2 by Community Manager
  • 38 replies
  • 4 kudos

How can I sort out my network issues?

Things to check before contacting O2: If you haven’t already, check the Network Status Checker ( for the exact postcode. If a fault shows on the live status page, O2 will already be working to fix it, and you’ll be able to regi...

adamtemp64 by Level 66: Unequalled
  • 33 replies
  • 8 kudos

Guide - How do I find my own mobile number?

Hi there! This is one of our most-viewed guides! If you landed here in search of info on what your mobile number is, would you mind letting us know some details on why you're searching for this, in our feedback topic here? We'd like to gather some in...

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pgn by Level 76: Forum Legend
  • 37 replies
  • 6 kudos

How to get your PAC [June 2021 Update]

You can find an updated cancellation guide, including the PAC/STAC changes that came into place on 1st July 2019, here. In addition to the "old" methods below, you can now obtain your PAC via a simple free text message. The easiest way text PAC to 65...

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MI5 by Level 94: Supreme
  • 79 replies
  • 13 kudos

Spend Caps on O2

Any contracts taken after 1st October 2018 can have a spend cap applied. If your contract was taken prior to that point, you must wait until you upgrade, change or renew your contract. O2 have some excellent help here so I won't repeat it, but some p...

MI5 by Level 94: Supreme
  • 20 replies
  • 8 kudos

How to Lengthen Ringtime on any O2 Mobile

How to Lengthen Ringtime on any O2 Mobile. This is for all Pay Monthly and Pay and Go mobiles. The following method will work on any O2 mobile and means you can control the time interval before a call goes to Voicemail. Important :: If you have wifi ...

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jonsie by Level 94: Supreme
  • 33 replies
  • 9 kudos

Text Message Tips (not sent or received)

A couple of tips if you have problems either sending or receiving text messages especially after any network issues, either with a local mast or whether a widespread network outage. To send a text message from your mobile, you must have the correct m...

jonsie by Level 94: Supreme
  • 46 replies
  • 10 kudos