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Spend Caps on O2

Any contracts taken after 1st October 2018 can have a spend cap applied. If your contract was taken prior to that point, you must wait until you upgrade, change or renew your contract. O2 have some excellent help here so I won't repeat it, but some p...

MI5 by Level 94: Supreme
  • 15 replies
  • 7 kudos

Guide - Gift With Purchase

Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. In order to try and resolve these queries directly...

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Dave-O2 by Community Manager
  • 28 replies
  • 4 kudos

How do I get to the 'Download Bill' page?

If you want/need to, it is possible to download your bills - either so you have a record, or in case you need to send them off for any reason (such as claiming a cash back offer). However, there are a number of steps/screens to go through in order to...

sign in.jpg landing page.jpg my device.jpg allowances top.jpg
gmarkj by Level 65: Ultra-cool
  • 36 replies
  • 11 kudos

How to Top Up (PAYG)

Updated by @Cleoriff 01/02/2023 *** There are various ways to Top up a PAYG mobile, if the the FIRST top up fails for any reason you can use a voucher to complete the top up. These are available from any O2 shop or other shops displaying a green top ...

Cleoriff by Level 94: Supreme
  • 32 replies
  • 3 kudos

What is 2G, 3G, and 4G? ** New Update 21st Sept 2015 **

So when I originally wrote this, was many moons ago and I thought that since 4G has been here for a while then its time to update the information on here as well. What is 2G, 3G, and 4G? I've been on the forum now for many years and questions about t...

darrengf by Level 28: Ingenious
  • 111 replies
  • 26 kudos

How can I sort out my network issues?

Things to check before contacting O2: If you haven’t already, check the Network Status Checker ( for the exact postcode. If a fault shows on the live status page, O2 will already be working to fix it, and you’ll be able to regi...

adamtemp64 by Level 66: Unequalled
  • 30 replies
  • 7 kudos

Guide: Adding and removing O2 Extras

We get many queries about adding O2 Extras on the Community Here is a step-by-step guide on adding and removing Extras Adding an Extra When you upgrade or take out a new contract on O2 there is usually a choice of an Extra included with the new contr...

Extras - screenshot of the Disney+ email from O2 choose extra.PNG confirm extra.PNG Extras - screenshot of the Disney+ email from O2
jonsie by Level 94: Supreme
  • 35 replies
  • 9 kudos

O2 Age restriction: what it is & how to manage it ?

Following OFCOM regulation, all O2 sim cards come with age restriction turned on. The customer or user must be able to prove to O2 that they are over 18 to have the restriction removed. Sites, as classified by the BBFC (British Board of Film Classifi...

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MI5 by Level 94: Supreme
  • 36 replies
  • 3 kudos

Lost or Stolen O2 Device? How to Report it

If you have lost or had stolen your O2 device you need to report it to O2 immediately. Firstly it’s worth checking the “find my phone” options. Apple: Find My iPhone Android: Make sure your device can be found Windows: How to find a lost Windows devi...

MI5 by Level 94: Supreme
  • 27 replies
  • 9 kudos

Guide: How to Connect to WiFi Extra

I have recently moved to O2 and have been trying to find out how to connect to WiFi Extra. After talking to customer support and searching without much success, I stumbled across a way. So hoping that this helps someone in same position as me and is ...

Spenny by Level 16: Talkative
  • 12 replies
  • 3 kudos