Guides & Reviews

How can I sort out my network issues?

Things to check before contacting O2: If you haven’t already, check the Network Status Checker (http://status.o2.co.uk) for the exact postcode. If a fault shows on the live status page, O2 will already be working to fix it, and you’ll be able to regi...

Cancelling your contract - An updated guide

With some new rules coming into force on Monday 1st July 2019 making it easier than ever to cancel your contract and switch networks it’s probably time to update the old guide on cancellation to use the new improved process I want to cancel my contra...

Voicemail Notification Stuck - How to fix

Hello With thanks to @Decoyaudio, please find the steps below to remove the Network Provider Voicemail notification when stuck. You need to dial 901 and switch your notification method to SMS then switch it back again. The step by step insructions ca...

Do you have poor coverage / signal Indoors? This may help Explain / resolve it

This Guide may help explain the issue. With the rise in smartphone usage that rely on 4g/3g signals as opposed to old basic handsets that used mainly 2g I see lots of posts saying since getting my new handset, the signal is worse than before. The tex...

Your guide on how to use O2 Travel

This service allows you to stay connected on with your friends & family while you are abroad using your mobile for £4.99 a day. You can call, text & browse the Internet with O2 travel. Please note that Pay As You Go tariffs are not elligible for O2 t...

How to change your mobile number

Get a new O2 mobile number You can do this by simply calling customer services on 202 (Pay Monthly) or 4445 (Pay as you go).O2 will allow you one free mobile number change should you wish to change it. After that you will be charged a one off fee of ...

Apple Watch FAQs & Activation Guide

Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide, which breaks down what steps need to be taken to...

Migration & porting into O2

Self-serve options via My O2 to keep a number and move to O2 & to take an O2 number being transferred to you, updated by @Dave-O2 on 27/11/24 Hi everyone, We've put together some information below on how to migrate your number between different types...

Switch Up - What's involved?

Hello all. After recent discussions and requests i've pulled together this handy guide to cover everything Switch Up Please find some more details below So what is Switch Up? You can swap your current phone for any of the latest and greatest, or one ...

Guide - Gift With Purchase

Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. In order to try and resolve these queries directly...