General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 diabolical customer service

I have been scammed due to my details and passwords being leaked by O2. Despite dozens of phone calls to customer services all round the world over the past 4 months I have not had my billing issues resolved. The customer fraud team have not contacte...

Contacting O2 sucks.

I have had to call O2 repeatedly to get the PAC transfer completed. The transfer was not completed in the timescale that was advised. O2 signal at home is indifferent so tried to Enable WiFi Calling but despite having a compatible mobile it transfer ...

O2 bereavement team

Just wanted to give a huge thanks to the o2 bereavement team and customer services. Having recently lost my mum who was an o2 customer, I've been a bit daunted with all the official stuff I've had to do. But the teams have been amazing and helpful, t...

5G same sim different phone

So..... Nothing phone 1 sim card in 5G at home and workSamsung Z Fold3 5g same sim card from Nothing phone NO 5G at home or work Yeah I have 5G switched on both phones but why..... oh yeah cheap exynos chip in the Samsung and the better Snapdragon I ...

DPD DELIVERY ID REQUIRED

Hi, I just upgraded to the iPhone 13 Max Pro. it is due to be delivered on Tuesday. it states I require photo ID. I do not have any photo ID. Has anyone else encountered this issue? I’ve had phones and iPads delivered before and never had to show ID....

o2 Business Contract - Sign Up Requirements

Hi there, I'm just helping a family member who is currently at the end of their personal o2 contract to upgrade to a new phone. They currently run their own business and do not have any other employees working under them. Are they able to upgrade the...

least expensive way of keeping a UK mobile number while abroad

I'm an o2 Pay Monthly customer with a dual-SIM phone. I've just moved abroad, and expect to be abroad for at least a year. I want to keep my UK mobile number.What is the least expensive way of doing so?I've just spoken to o2 customer service, who off...

A very poor offer with a Sim Deal and sloppy contracting

So, I recently took a £20 a month sim only deal. There were various offers that were available to welcome me as a new O2 customer. The one that appealed to me was the six month free Audible Books. Wow, I thought, that would would be great! Having sig...

DO NOT BUY!!Customer feedback - Samsung galaxy z fold 3

Issue began a few weeks back when unfolded my Samsung galaxy z fold 3. Only for it to make a splitting noise and the foldable screen split down the inner fold.Now as I’m contracted to o2 i decided to go to them first to see if they could help me as I...

DPD

Why does O2 continue to use this company. Next day delivery is at best false advertising and at worst fraud. Yesterday I was given my 1 hour delivery spot, it came and went which more than can be said about the delivery driver. A complete no show. Th...