General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Ofcom UK Tackle Consumer Harm Caused by Cash for Calls Schemes

Ofcom have been busy this week :- Ofcom UK Tackle Consumer Harm Caused by Cash for Calls Schemes - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/12/ofcom-uk-tackle-consumer-harm-caused-by-cash-for-calls-schemes.html

Unbelievable

Just putting it out there…the real o2 In September 2022 I returned a device which o2 acknowledged they had received in September 2022 and the account is now closed with a zero balance along with email confirmation. In January 2023 o2 instructed Moorg...

Upgrade Not Delivered after 2 Months

Hi, I upgraded my device back in Oct 2023 had as part of that upgrade was Samsung Ear Pods 2. I am yet to receive the ear pods and have contacted customer service well over 5 times all which have resulted in the same outcome.... no ear pods or no ema...

Cardiff number

Hi This number has phoned me several times when googling the number says it belongs to o2 can anyone confirm if its a scam or legitimate 02922643745

Downloading a new eSim usin the My O2 App?

HiMy wife bought a new unlocked iPhone 13 from Apple recently and went to an O2 shop to pick up an eSim pack (5g). Later that day when setting the new phone up for her, when it came to adding the eSIM, it didn’t work (scanned the QR code in the eSIM ...

Potential scam text

I have received a text message from UK-O2, asking me to pay my bill via a link or telephone call. This is not normal as the usual text comes from O2UK and does not tell me my account number or ask me to pay in this way. I have paid the normal way via...

O2 Scam -

RE: Default Notice & Bill & Lowell notice of outstanding paymentAgreement number-1055781018 I am writing to dispute a notice I received relating to a bill for services I have not agreed to. There has clearly been a fraudulent agreement made in my nam...

Free data from O2 !

VIRGIN MEDIA O2 OPENS 250 MORE NATIONAL DATABANKS AND BOOSTS FREE MOBILE DATA THIS CHRISTMAS - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-opens-250-more-national-databanks-and-boosts-free-mobile-data-this-christmas/ All UK Virgin...

Will this OFCOM investigation change things? Answers on a on a Post Card

https://www.ispreview.co.uk/index.php/2023/11/ofcom-begins-review-of-uk-telecoms-complaints-handlers.html

CaHRGED FOR SENDING AN URGENT TEXT RELATING TO TRAVEL AGRANGEMENTS ON INTERNATIONAL CURRENCY TRANSFE

As my fiancee was flying to Norway on the 24th of this month, abd need to pick up something for me before setting off for the airport in Moldova as Odessa airport in the Urkaine like every other Ukrainian ariport is closed becuase of the Kermlins gen...