General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Worst network available

Absolute rubbish for signal and data. Without a WiFi connection you are effectively cut off

Virgin Media O2 opens the doors to flagship store in Westfield, Stratford City

This might be relevant to community members who are based in Greater London :- Virgin Media O2 opens the doors to flagship store in Westfield, Stratford City - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-opens-the-doors-to-flagshi...

Rewards

Bit bored with 02 priority moments. Have to pay for greggs now, from one a week free! No perks to having it at all. Enter everything and never won a thing. There’s a Christmas one running with all these great prizes, that Iv never known anyone win. B...

Have you got your order yet?

Ive read loads of threads about the delay on the warehouse of peoples orders. I am equally peeved off! I ordered on 30/11/24 and still waiting. After numerous messages and calls finally get some definitive answer altho couldnt give me exact date. I d...

Delayed order from 29/11/24

I put my order in on 29thNovember 24 this was an upgrade order. It went through fine and I received the dispatch notification and delivery pin. Monday the 2/12/24 arrived and I received nothing but this was the expected delivery day. This was for my ...

Warehouse delays resolved?

Hopefully good news and I haven't just been fobbed off.I've been in touch with O2 Insurance as I have a claim in for my phone. I've been waiting over a week for my replacement phone.Today I was told that O2 sent out over 600 items yesterday and they ...

Why are O2 still accepting orders they know they can't fulfil?

As per the title Also they're falsely advertising next day delivery, a pathetic excuse for a company to be honest. A company of its calibre should anticipate these things and have a plan in place for it.

disability access , following overly techy procedures

hello im Neuro diverse. and nothing matches so im getting overwhelmed and stressed out.I need to send my phone back for repair, it is very broken! I'm insured thankfully.but the information doesn't follow a logical stream with the same jargon so I ne...

Delayed Delivery

Hi,I ordered an iPhone 16 on the 29th November it told me it would be here on the 2nd. It shows as completed on my o2 app but DPD says they have my order details but no parcel yet. Been told there is delays but not told how long delays are. Has any o...

Warehouse incident.

Just been reading on Reddit that there’s been a chemical leak near the virgin/o2 warehouse and has been evacuated. https://www.reddit.com/r/VirginMedia/s/zUYwOLeOTV could anyone confirm this