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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 34656 Views
  • 155 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 31765 Views
  • 45 replies
  • 6 kudos

COMPLAINT - Unable to make contact

Hello All,I am writing this in order to reach out to anyone looking to raise a complaint with O2 for any part of their service through their complaint email complaintreviewservice@o2.com. Upon sending an email to this address you automatically receiv...

J_W by Level 1: Joiner
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  • 23 replies
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Serious Security Risk & Solution

I got a very clever scam call that exposes the lack of security in O2's 2FA verification text. The guy said along the lines of 'Hi.. we've just noticed the plan your using is outdated because it's still from 2015', simple and believable - didn't ask ...

swalk by Level 1: Joiner
  • 275 Views
  • 10 replies
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Problems with eSIM on Apple Watch.

So about two months ago I stupidly unpaired my eSIM from my Apple Watch I tried to get it back on but just got error code 112 this was sorted and I was able to get to my data plan through the Apple Watch app I stated the activation but it got stuck i...

Camlog by Level 1: Joiner
  • 95 Views
  • 2 replies
  • 1 kudos

Cheque's in the post!

For some reason and for the first time ever, O2 have sent me a cheque for the community rewards.Is this a new thing @Kei-M_O2 or a one off error?Anyone else?

MI5 by Level 94: Supreme
  • 239 Views
  • 11 replies
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Billing issues

I ordered an upgrade on 23/01/24, which 02 cancelled, which is visible on my account, so am still using my old phone with the old contract. Every month I have to ring 02, because they keep charging me for the upgrade I never received. They then send ...

Sarah141 by Level 1: Joiner
  • 97 Views
  • 2 replies
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O2 very bad signal

Extremely poor customer services at its best. Persistent dropping out of calls both received and made. Lucky to get connected. Once connected I must remain very still for the duration of the call or it drops me out. Constantly getting texte messages ...

£1500 refund owed - 02 AGREED TO PAY AND SO FAR DESPITE ENDLESS PROMISES NOTHING

02 owe me over £1500 - which they have agreed to refund - but failed to actually refund me despite telling me it will be in my account in 10 days. I have been told this countless times over the last 4 months, and the stress is terrible. I am told:1. ...