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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 117 replies
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Forum Permalink Feature - revisited

Without wishing to resuscitate a "Permalink" thread from 2014: - Does anyone know how to "permalink" to a response to a Forum Guide? All I see is:as compared to what is available on every post on any regular (not Guides!) board on the forum:I'd love ...

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pgn by Level 74: Whizz kid
  • 0 replies
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Can't access O2 priority

Purchased a new phone around 9months ago from O2 to use priority and it doesn't work with the app when using a business account. So far I'm paying for your overpriced ****** services with non of the benefits. The signal is also terrible.

Dhdidbs by Level 1: Joiner
  • 2 replies
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Not getting mobile data

Hi, I wonder whether anyone else has experienced this. I have unlimited mobile data, but every so often my phone is not connecting to mobile data when I am out and about. I need to have wifi. I have tried everything possible, reset; switching on and ...

sndeall by Level 1: Joiner
  • 8 replies
  • 0 kudos

More than two-thirds of O2 customers are satisfied with O2s service and would recommend O2 to others

Perusal of this Community suggests that most O2 users feel that the product - the service - that they are paying for is mediocre. However, the Which? magazine annual survey of mobile 'phone users paints a different picture :- Smarty Named Best UK Mob...

Oxonian by Level 28: Ingenious
  • 8 replies
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How shockingly bad o2 are

Phone was on barred for missing my bill date, paid bill and was told restrictions were lifted….. 30 hours later still no service been on phone to o2 11 times for a grand total of 6 hour and 47 minutes to be told it’s the telephone mast in my area is ...

Using Oppo Find X2 Neo in USA

Trying to find out if my Oppo Find X2 Neo will work in USA. IMEI checker says no , list of devices however lists X2 Neo 5G as yes ( presume mine is 5G as uses 5g) is a minefield trying to get an answer for someone not techy. Any help appreciated

London70 by Level 1: Joiner
  • 5 replies
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Starlink Connectivity for o2

This might be an option for o2 to provide better coverage for Voice and SMS (it wont work for Video) in some areas of the UK that have poor to non-existent coverage https://youtu.be/Qzli-Ww26Qs?t=957 Although SpaceX and T-Mobile in the US, haven't ev...

madasaf1sh by Level 76: Forum Legend
  • 3 replies
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Scammed by O2

Good morning My name is Oona. I got a call from a Lisa from O2 on 18/4/24. Lisa offered me a promotional discount, and I accepted for £14 monthly this would be for 12 months. We did not discussed any new iPhone to be mailed out to me, and £30 monthly...

Mattis1 by Level 1: Joiner
  • 2 replies
  • 0 kudos