General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 rewards error

on monday the 17th november both me and my wife topped up £40 on our respective phones which means we should recieve £4.00 each on our O2 rewards account and it has not gone on. i had £7 on my o2 rewards on sunday the 16th november and adding the £4 ...

phone number

How to keep your old number on a new contract

Security question answer???

I tried contacting O2 today to unlock an old O2 iPhone. They wanted to verify my account. I explained my account was closed yesterday so am no longer a customer so don’t have an account. They asked me a security question anyway as they said I still h...

Do I have a device contract?

Hi I got a deal through Affordable Mobiles for an iPhone 16 (£189 upfront) and sim plan with o2; due to the price increase I contacted o2 about cancellation charges, they informed me that I don’t have a device contract and will pay £0 if I leave. I c...

Orange iPhone 17 pro max

I ordered a Orange IPhone pro max on October 7th but it’s still telling me it’s another 4 weeks I’m really fed up as I’ve already made a large down payment that’s been taken from my account.ive been with O2 for at least 35 years and expect better tha...

O2 social media

I notice that whenever someone sends O2 a negative message on X (Twitter) they get a response saying that “Due to system limitations, they can no longer respond on this platform” This sounds like nonsense to me and is more of a case that they just do...

O2 Maidstone

How this is the right place.i have just been into the Maidstone Store with a problem with activating a new SIM.The service is received from Ella Mae (Asst.Manager) was absolutely outstanding. She was able to resolve my issue very quickly. In addition...

No Signal for 5 years

Signal has worsened over 5 years to the stage where there is no signal now. I/we in my area TN23 3GL paying for a service which we are not getting. Which is a breech in contract. It's the same as filling up your car with petrol paying for a full tank...

Conflicting In-Store information

Hi all I have seen Community Manager @dave_O2 comment regarding switch up, however I am getting conflicting information in-store Today I have been told twice, in 2 different stores, that if I switch up today, with the 90 days included as advertised o...

O2 is a joke!

Rubbish customer services, no signal in towns or cities, absolute mess of a company! You get charged twice for everything then get told you have to give 30 days notice then they just don’t cancel it!!! Worst mobile phone provider