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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Spending limit on my o2 number

Hi I was wondering if anyone else was getting the same error because I went to buy the new battlefield 6 on my number and it says the carrier doesn't support purchases this large even tho I have no spend cap

Jeff2311 by Level 1: Joiner
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Scam ?

Hi , I have been having phone calls and emails from supposedly Virgin/O2.Saying my sim is going to be blocked, due to the ongoing transition if I dont do certain things they ask of me. This has got to be a scam surely, has anyone else had this happen...

1938 by Level 1: Joiner
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no phone data for 3 weeks!

can someone help me i am tearing my hair out. My daughter's phone was recently stolen. After I reported it to O2, they promptly issued a replacement physical SIM, which initially worked as expected. My daughter subsequently purchased a new handset fr...

paulamc69 by Level 1: Joiner
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o2 Black Friday Deals

o2 have announced there Black Friday Deals, and I will be honest they are absolute poop, I cant see any value in any of them.. https://news.virginmediao2.co.uk/virgin-media-o2-goes-big-for-black-friday/

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madasaf1sh by Level 79: Lord of the Boards
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Price rise

The price rise that’s coming is not lawful. I’m going to try and leave o2 because they are being very greedy in upping the price £2.50 when OFCOM states you aren’t allowed to.

ChanelK by Level 1: Joiner
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Fire in area now down to one bar signal

The 5 g mast in my area was damaged due to a fire at the building the mast is located. Will I be entitled to compensation for lost signal , or is there an actual place I can go to figure out when it’ll be up and running again. Thanks