General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Email from Virgin Media

Just had the following email from Virgin Media.First I've heard of it So the question is, will this improve the O2 side of things, or are they still going their own merry way, one disregarding the other? "We've been busy improving our phone systems t...

Nightmare getting up front payment for cancelled device refunded!

I am an existing o2 customer, decided to upgrade to iPhone Air. Husband decided he wanted one too, so took out 2nd line for him, paying £375.00 upfront as was requested. Two days after husband received phone, he changed his mind. I started returns pr...

Airtime Solutions- advice - help - other experiences?

I am just asking this quickly as really unhappy with this clowns above and O2 now… We are a small business - 6 phone lines/handset deals - 1 iPad… literally about 3 years ago (I can’t even remember who called who first) but I had a couple of contract...

Account existed for 2 years I never made and being charged

I recently discovered that a O2 account I never made has existed and I have paid the bill of for two years… raised a fraud ticket was closed instantly tried to call the customer service team I may as well have asked my dog for information won’t give ...

Mobile data disappeared, hotspot not working, O2 "fix" website broken

Ive lost all access to mobile data, now only able to make calls and access the net when on Wifi (and WhatsApp).I cant even call O2 business customer service, and when I did, using my partners phone, was told by voice message that the office was close...

Pathetic Customer Support

My wife and I have just returned from a 3 week trip to Australia. On arrival in Australia my phone connected to a network and worked perfectly. After the 1st night I turned my phone off so as to prevent customers phoning whilst I was sleeping (due to...

DHL lost my phone in transit (17 Pro Max - Orange)

After the initial 4 week wait for the orange 17 pro max I finally received my tracking last Monday, expected delivery the next day. I took the day off work to be there to sign for the parcel, after checking in the AM the tracking hadn't updated with ...

Fraud against my O2 account

I have been hacked yesterday Friday. The scammers pretended to offer a merging of my O2 and my Virgin Media accounts at a slightly lower price on a renewed contract.)2 does not offer any 24/7 support if this happens. I am extremely wary of scammers t...

Switch up

I went into an o2 store to switch up and pre ordered the iphone 17. They checked my phone and said my phone was fine to switch up. I get my new phone 3 days later and waited for the box to send my old handset back which took another week. I then rece...

I switched up on 22 Aug 25, but have still been charged for previous phone line?

Hello Everyone As I am sitting here writing this message, I am absolutely fizzing. I switched up my mobile on 22 August 25, and I sent my phone back to them through the Post Office (Royal Mail). They took about 3 weeks+ to send the packaging to me to...