Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 93 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 117 replies
  • 0 kudos

Not receiving otp codes

Hello all, I have an O2 sim card. I can send and receive SMS, but am not receiving OTP codes. Tried resetting all settings and following the guides, but its not working. how do I escalate this to an O2 specialist please? Thanks

malx by Level 1: Joiner
  • 6 replies
  • 0 kudos

Lack of response from O2 Complaint Review Service

As Customer services were less than helpful I submitted a complaint on 9 November as I do not receive emails advising what my bill will be and when the direct debit will be taken. Also, I do not have the ability to view my account after switching fro...

Rich000 by Level 1: Joiner
  • 13 replies
  • 0 kudos

Disappointing Service and Unresolved Issues with O2

I've been a loyal customer of O2 for a considerable time, but my recent experience has left me deeply disappointed and dissatisfied.I initiated a request to change my phone number, expecting a smooth transition. However, what followed was a series of...

Issue1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

How do I get help?

Search - There's a good chance your answer is already out there! Have a look at our useful FAQ of the most asked questions and the existing guides. You can also search the Community for similar questions by using the search box.

pgn by Level 73: Relic 
  • 5 replies
  • 1 kudos

eSims: Opinions pls

Obviously Apple removed physical SIMs entirely on iPhone 14 onwards sold in the US and prompts others to adopt the optional eSIM during setup. This is likely to be become the norm in other regions and other phone manufacturers almost certainly likely...

Arrin Flynn - the best agent out there

Today I contacted with a complaint, I got Arrin after 5 agents in the retention unit blind transferred me to virgin, I was really annoyed but I got through to Arrin Flynn in customer services and to say I was blown away by his dedication to his role,...

MaeveB2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Dual SIM

Yes I got dual SIM phone. Yeah ASDA mobile piggy backs on Vodafone,slighly better signal do I get pac code from O2? probably not as I have what is classed as Premiere number. 07895 xxxyxxI may phone O2, dont want to put this number in arm with superm...

AztecUK by Level 3: Thinker
  • 3 replies
  • 0 kudos

Using phone in USA

Hello 02I am going to be in the USA from 27th November to December 7th inclusive, can I use my phone for emails etc without addtional cost?

Geoffrey3 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Galaxy Buds 2 pro

The same happened to me. From the moment I purchased my s23 ultra 256gb I'd been told by 5 different o2 employees that I can claim the buds I just need to wait for a text or email with the code. Deadline is tomorrow for the 30 days so I went into the...