General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Millions of Brits are throwing away over £200 as just 1 in 10 recycles unused smartphones

For information :- Money in the bin - millions of Brits are throwing away over £200 as just 1 in 10 recycles unused smartphones - Virgin Media O2https://news.virginmediao2.co.uk/money-in-the-bin-millions-of-brits-are-throwing-away-over-200-as-just-1-...

Apple Watch Mobile Data Problem

Posting this in case it helps other people struggling to setup an O2 mobile data plan on their Apple Watch, ie to add an Apple Watch plan that is then associated with the tariff of their paired iPhone.Tried to setup the mobile plan on 26th Dec 2022 b...

Bad experience

I ordered s24 ultra on the 2nd December it's now the 26th December, and I still don't have the phone. I contacted customer service several times, and I am getting nowhere, I don't know what I am supposed to do The shop it's being delivered to says my...

FAO Anyone needing Usage reports for insurance purposes

Just incase anyone is in a situation where they need to make a claim, and you are told to request a usage report from o2. I would highly advise to be very cautious about this. It’s very unreliable and can result in you spending many hours making phon...

'Classic pay-as-you-go' not receiving texts or calls

I have the 'Classic pay-as-you-go'. In the last week, incoming texts have not arrived, and incoming calls have gone directly to the message service (even though my phone is on and the 'Do not disturb' is off). The only way I've found to solve it, is ...

O2 to Start UK 3G Mobile Switch Off in City of Durham in April 2025

Still no news on PAYG customers, particularly as O2 are also limiting access to 2G https://www.ispreview.co.uk/index.php/2025/01/o2-uk-to-start-3g-mobile-switch-off-in-city-of-durham-in-april-2025.html Addendum Official Information https://news.virgi...

The worst network in this country! Poor Signal in My Area!

O2 is the worst network in this country! Im Based in Tilbury, Essex where O2 has the worst poorest signal. My iPhone only shows one bar on O2's 4G at home, causing slow internet and no incoming calls.

Can't be heard on 0345 calls

I've had lots of issues porting-in to O2 from Giffgaff. It took about 25 days for my old number to work on my shiny new phone, and even then only folks on the O2 mobile network could call or text me. Took another week or so to fix that issue. I still...

Spam Phishing - 40% discount on monthly bill for a year

Just received a call from a so called O2 representative on a private number, claiming that it's for a satisfaction survey and that I've been selected to be a "promotional" customer receiving a 40% discount on my monthly bill. They ask for your email ...

Web top up page is broken

Just curious if O2 is aware that the web top up page is broken? Specifically when I want to enter my payment details. I can see it remembers my card, but the page automatically redirects me before I can insert the CVV. It redirects to the following b...