General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

5G in Swindon

I've been away from z2 in a metaphorical and physical sense.and am hoping to return I have recently moved to Swindon and live in the SN3 post code area Stratton St Margaret and am shock3d yo find out how poor the O2 service is. The area concerned is ...

phone not working

When I press the turn on button I can feel it connect but the screen remains blank.

New phone

Went to the 02 shop today lovely bloke in Middlesbrough offered help me with a new phone but again they didn't have the Google pixel 9pro XL in stock shame oh well I'll stick with my Google 8pro instead

Severely delayed delivery.

I ordered a new device online on the 20th for Next Day Delivery as I'd broken my current phone and needed a quick replacement. It's now an ENTIRE WEEK after ordering and having spoken to several customer assistants online my order is STILL sat in the...

Unused balance

I recently switched from a PAYG tariff to a Rolling Plan but there is a balance remaining in the PAYG - can I use this to fund the Rolling Plan? Or can I get a cash refund?Also, whenever I make a call I get a notification of the outstanding balance w...

CALLING LANDLINES

My phone does not call landlines outside the local area. It used to call all numbers. I get the message "number is not recognised". Why? What has changed? What can I do? Grateful for any help. Thanks, Joe

Changes to Switch Up provider are a mess

Ever since O2 changed their provider from Ingram Micro to Likewize since the 17th October, it's been one hell of a mess. Traded in my Galaxy Z Fold7, which was received by then and had confirmation on 6th November. Tried chasing up with Likewize (no ...

The dangers of transferring to an ESIM

I had a pixel 6a and brought a 9a which arrived yesterday. Transfering not a problem. But when it said I could change to an esim I thought why not, it's the future. This was a big mistake as the ESIM failed to activate but before it failed it had alr...

O2 Appalling way to treat a customer with a Traumatic Brain Injury

My calls to my mum’s landline in Spain continue to be charged at 10p per minute, even though £2 bolt on (from 3 November) clearly states that calls to Spanish landlines should be 2p per minute. I’ve wasted tens of pounds of my credit, and spent WEEKS...

Worst customer service

Ordered phone upgrade online. All accepted, told to checkout on browser. Wouldn't let me, as it said there was an issue with the phone I'd added in scrappage. Told I had to empty basket and reorder. Emptied basket and reordered without adding scrap p...