Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 117 replies
  • 0 kudos

Faulty eSim

So my eSim is faulty and I have no network other than my wifi.I can order a new eSim from My O2. Only I can't get into My O2 without an MFA access code, that O2 want to text me!Seems more than a little dim to me. No other option to receive via email ...

Albert3 by Level 1: Joiner
  • 5 replies
  • 0 kudos


As part of an upgrade application I was asked to ring an 0800 number and provide numbers from my passport. The man on the phone had poor reception and background noise with children so I didn't feel certain that the process was legitimate / secure an...

Jen250 by Level 1: Joiner
  • 1 replies
  • 0 kudos

08448 003811 18 plus restriction

HelloI have an additonal bill on my pay monthnly for dialling 08448 003811. I don't want to dual it again to find out who it is and get more charges. Does anyone know what it is for. I'm suspecting it's from 02 when I removed 18 plus restriction. Can...

Sprouts by Level 1: Joiner
  • 12 replies
  • 0 kudos

FAO Anyone needing Usage reports for insurance purposes

Just incase anyone is in a situation where they need to make a claim, and you are told to request a usage report from o2. I would highly advise to be very cautious about this. It’s very unreliable and can result in you spending many hours making phon...

KRB78 by Level 1: Joiner
  • 5 replies
  • 0 kudos

No phone signal

No signal for 3 days here near Drumnadrochit, apparently will be unavailable until 8pm on Friday 17th, never received advance notification about this very long outage. EE network is working fine so in the process of migrating. Also unable to log in t...

Ddare by Level 1: Joiner
  • 1 replies
  • 0 kudos