General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

FAO Anyone needing Usage reports for insurance purposes

Just incase anyone is in a situation where they need to make a claim, and you are told to request a usage report from o2. I would highly advise to be very cautious about this. It’s very unreliable and can result in you spending many hours making phon...

'Classic pay-as-you-go' not receiving texts or calls

I have the 'Classic pay-as-you-go'. In the last week, incoming texts have not arrived, and incoming calls have gone directly to the message service (even though my phone is on and the 'Do not disturb' is off). The only way I've found to solve it, is ...

O2 to Start UK 3G Mobile Switch Off in City of Durham in April 2025

Still no news on PAYG customers, particularly as O2 are also limiting access to 2G https://www.ispreview.co.uk/index.php/2025/01/o2-uk-to-start-3g-mobile-switch-off-in-city-of-durham-in-april-2025.html Addendum Official Information https://news.virgi...

The worst network in this country! Poor Signal in My Area!

O2 is the worst network in this country! Im Based in Tilbury, Essex where O2 has the worst poorest signal. My iPhone only shows one bar on O2's 4G at home, causing slow internet and no incoming calls.

Can't be heard on 0345 calls

I've had lots of issues porting-in to O2 from Giffgaff. It took about 25 days for my old number to work on my shiny new phone, and even then only folks on the O2 mobile network could call or text me. Took another week or so to fix that issue. I still...

Spam Phishing - 40% discount on monthly bill for a year

Just received a call from a so called O2 representative on a private number, claiming that it's for a satisfaction survey and that I've been selected to be a "promotional" customer receiving a 40% discount on my monthly bill. They ask for your email ...

Web top up page is broken

Just curious if O2 is aware that the web top up page is broken? Specifically when I want to enter my payment details. I can see it remembers my card, but the page automatically redirects me before I can insert the CVV. It redirects to the following b...

no number syndrome

What the hell is going on with 02's new sim cards? I have had about 5 new 4g sim cards and used them with a brand new mobile and every incoming phone call was "no number" even from my contacts list? I eventually sent the new phone back and put the si...

Charged for a phone that I didn’t purchase

Hi, I recently moved to EE from O2. Originally I had agreed ti stay with O2. However, I was given a better offer by EE. As such, I informed O2 of my intent to switch, I refused delivery of my new phone, which was returned to sender and used a PAC cod...

pay as you go sim minefield

Please excuse my ignorance here as I've had a pay monthly contract for the best part of 20 years. Im looking at a pay as you go sim card to stick in my old phone to be used by my oldest son. (whos now it wont be used regularly, mostly he'll only have...