General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Complaint

I made a complaint by telephone. This took over an hour and I was told I would get a call in about a week. That was November. i went on live chat and requested that they ask someone to actually call me back. I was told that the live chat team cannot ...

02 data coverage in Bath is useless

Data coverage in Bath is so bad I'm going to change provider

lied to by advisor

I had an advisor call me from O2 26/11/2024 telling me they could put me on a Sim only contract which would bring my monthly bills down to £20 per month plus whatever i was currently paying on my device plan. I reoeatedly asked the advisor if i coiul...

DPD Delivery

Any experience of getting a device delivered when you dont have access to the SIM? DPD refuse to hand package over to me as I cant supply PIN that they send to the SIM number which I dont have access to - getting no help from O2 to resolve this

Long delays in receiving critical text messages

ANSWER FROM O2 REQUIREDAround 20.45 0n 30 December I was trying to complete a transaction online. That required receiving a one time security code from my bank to make payment. Tried several times and two banks but no codes arrived and I had to aband...

.mp3 player App that stops after every track

Hi I am a solo performer and want to play backing tracks using a .mp3 player App from my mobile. All the Apps I've tried including Samsung Music Player do not stop automatically after every track. Can anyone suggest one that does. Have already tried ...

Warehouse Delivery Issues

Hi, Does anyone know if there 'warehouse issues' are still ongoing? I ordered a Galaxy S24 on 29th November and its still not been delivered, not even an ETA! According to the operator on 202, my order is marked as 'Complete' but it still hasn't been...

02 Watch data plan

Can anybody help? I have the new ultra two and a series 10 Apple Watch purchased from O2. I purchased the data plan for the watches, but I just cannot text once I’m away from the phone. It will not work. After contacting O2 multiple times so many peo...

Forum development & bugs updates

Hi everyone, In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is cur...

New phone- Trying to set up Esim

Hi O2,I am beyond frustrated with your company, service, website, chatbot and App. I have been trying to get an Esim set up on my new Iphone for nearly 2 months now. I have been pushed from pillar to post with different people telling me different th...