Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Fraud department lock account then Off home?

Moved my mom onto O2 everything was great for a week then her phone stopped no signal rang O2 who informed us that the fraud dept had locked the account no reason no note on the system and we’re now closed, they said they would call back the next day...

abysmal customer service

Was victim of fraud, attempted last Thursday. Spent 6 hours on the phone trying to get through to o2. Eventually told fraud team would contact within 48 hours - why not within one hour?! 100+ hours later and still no contact from fraud team. Why no d...

New contract - appalling service

I took out a new contract online yesterday and was advised my phone would be delivered today so I’ve taken the day off work. I’ve called customer services twice today chasing where it is (trying to get through to anyone takes forever!!!!) to be now t...

MichelleR by Level 1: Joiner
  • 1 replies
  • 0 kudos

Bill payment - tech issues still

Hello I was informed that the tech issues on your website and app would be rectified overnight, but I’m still unable to pay my bill. Please can you tell me if I can do this over the phone?thanks

Net1973 by Level 1: Joiner
  • 3 replies
  • 0 kudos

bolt on

ive allways used th eo2 app to top up my data but for 24 hours i cant do this it says information not available so i tried on my computer the same thing happened is there a problem/ as ive seen a few posts on twitter about the same problem i have.ive...

mj123 by Level 1: Joiner
  • 2 replies
  • 0 kudos

MyO2 webpage that lists sim numbers faulty

It seems that O2 have redone the page that shows all the sim phone numbers when you login into My O2. I have 5 and where as before it was a simple list that you could click and you could see the details for that sim incl any remaining money/data Now ...

chris321 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Spam calls from another operator?

Anyone else received spam calls from another operator? Claiming to be associated with O2 and offering to reduce the bill. Cheeky sods.I guess the main question to 02 is - how did they get my number and know that I'm on 02? (And no, I don't put my num...

Dezb by Level 1: Joiner
  • 3 replies
  • 0 kudos

Large camera on mobiles versus smaller

I have been doing a bit research on the advantages of large megapixel photography versus average size of 12-16 megapixel. In the past I have owned mobile handsets with 2 megapixel up to 16 megapixel. From my point of view, whilst the sensor retains l...

anticpated by Level 29: Intuitive
  • 4 replies
  • 0 kudos

Clipboard protection under Android 12

Hi. Just a small matter to discuss about device security. The clipboard is an area of an operating system which stores data copied for quick retrieval. Applications can access this information alas sometimes they may do this without your knowledge. F...

anticpated by Level 29: Intuitive
  • 0 replies
  • 1 kudos

Credit check fail - how long to try again

Hi all, hopefully someone will be able to help me. I am new to o2 in that I recently took out a contract in my name for a new phone and had my number ported over from my old contract which was in my mums name.Got the phone fine and then decided I wan...

Stephers by Level 1: Joiner
  • 8 replies
  • 0 kudos