General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2

I just bought an unlimited data sim monthly plan, they set it up wrong after the guy made three mistakes reading his script, I think fair enough mistakes happen. I phone they say they’ll migrate it, I think ok sweet, they tell me 24-48 hours which me...

O2 is charging me for an extinct account

Hi,When my phone accounts were migrated to O2, they began to charge me for a sim that had been lost (along with the phone) some seven or so years earlier and which had been cancelled by VM. It was so lost I don't have the full number and do not remem...

Roaming in Mexico - no Telcel access

Hi, Wondered if anybody else had experience roaming in Mexico? I’ve been here two weeks and only ever seem to be on the Movistar network. This is fine, but they have very limited coverage only in major cities and towns. It means that smaller towns, l...

Boostbox update

I've finally been able to speak to someone at O2 who understands and has access to the Boostbox system. They confirmed that all existing Boostbox units will stop working in December 2025 due to the 3G shutdown, this includes the (rare) dual band unit...

No Signal, ever!

I never get a phone signal at my home address, inside or out. I don’t live in a rural location. I have the o2 My Network app and it says I should have full 4/5g signal but never do. I keep reporting that I have no signal and just get a standard reply...

no phone data for 3 weeks!

can someone help me i am tearing my hair out. My daughter's phone was recently stolen. After I reported it to O2, they promptly issued a replacement physical SIM, which initially worked as expected. My daughter subsequently purchased a new handset fr...

Google pixel 9 pro XL

Has anyone got the Google pixel 9pro XL at all

Switch up changing to 11 months

Heads up from January switch up will be every 11 month instead of 3 month!

Extra charges despite £0 Spend cap

Hello!I've left the country for a few months as I had to be away (Europe) for family reasons (my dad sadly passed away). My tariff includes 40GB and unlimited calls with a feel at home bundle. I also have a £0 Spend Cap set on my account which should...

5G SA locations & icon symbol?

Hi,I see that O2 pushing forward with 5G standalone. I finally see my sim SA enabled. do we see any 5G symbol when using SA ( as on EE says 5G+ when using SA. ) also. They stated 500 cities live SA. So we have a list. thanks,