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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 30150 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29787 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Insurance claim

Hi I made an insurance claim they agreed to send me a new phone out next day. I thought great. DPD kept taking pictures of random houses on the street. After 4 missed delivery attempts and several times trying to contact DPD and o2 they both give me ...

Murph88 by Level 1: Joiner
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  • 2 replies
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Customer Service - Horrific

I have spent 3 hours over 2 days trying to speak to someone with any practical knowledge or who who can provide any actual customer service. in short I have 3 contracts with 02. I cancelled one contract on 19/3 and queried why a month later my accoun...

KT8hP by Level 1: Joiner
  • 124 Views
  • 2 replies
  • 1 kudos

40% discount scam

Had a phone call offering 40% discount on my account today 20-April-2024 .Take care this is a scam from last year. o2 will never ring you on your mobile.

Downlands by Level 1: Joiner
  • 139 Views
  • 1 replies
  • 1 kudos

4 weeks Since my Account was corrupted

So, I have raised a complaint , which I have no had a response too. I have spoken with the payments team and they were due to investigate and call me back. I was promised a fix to my account in 1-10 days . According to my app, I have paid all the bil...

Useless customer service,complaints ignored

Hi everyone must say things have definitely got worse since the merger with virgin media.Im a platinum customer which means zilch now, been a loyal customer for years but I think this is the final straw. I have a few complaints in about the service a...

Shocking Customer Service

I just wonder if there is anyone else out there - anyone - who has had a satisfactory resolution to their complaint from O2 Customer Service? I have for weeks now, literally weeks been trying to get a response from O2 and have used the Virtual Assist...

JimS by Level 1: Joiner
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  • 5 replies
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Forum development & bugs updates

Hi everyone, In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is cur...

EmilieT by Former Staff
  • 74074 Views
  • 1119 replies
  • 1 kudos

Being charged for a phone call to Tunisia that I never made

I just received my bill from o2. My bill was £71.00 (it’s usually around £8) Apparently I made a phone call to Tunisia on 31st March for 20 minutes. I did not make this call….. I was on to a o2 rep last night for ages trying to convince them I made n...

Grain44 by Level 1: Joiner
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  • 1 replies
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Blocked caller

I accidentally blocked one of my contacts so I unblocked them but now I can’t ring them or text them when I try it goes straight to voicemail, but they can ring me. I’ve tried updating my phone removing them re adding them but nothing