General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Topping up with an Australian credit card

Why do you demand a UK address to top up the SIM card i use when i travel there? I have an Australian credit card and it's impossible to use it to top up, which is absurd.

Why is my contract 36 months long but I can’t cancel or upgrade for a year after?

So my contract started June 2022 and it’s 36 months long taking me to June this year. I pay 65 a month and have always made payments when due. But it says there’s still 315 left to pay of the device and I can’t upgrade until 2026? 1. Why would there ...

Google Pixel 9 Pro

Ordered new pixel 9 pro 10 days ago. Order status says "processing". Contacted O2 numerous occasions to be told it's coming and nothing to worry about. Tonight I spoke to someone who told me they are out of stock for the foreseeable future. I don't l...

Not network data for over a week

I’m on GiffGaff and they use O2 masts. I’ve been without 4G home data for nearly two week. This is beyond ridiculous. The network update is that they are talking to the landlord to be able to access the mast to fix it. Two weeks? Really! What a crap ...

change my phone number

i have a contract sim, having just recently changed from a monthly contract with phone but now appear to be getting vile text and pictures from a phone i lost a while ago on whats appCan i change my number / sim to stop this

Network Provider Voicemail Notification Stuck on iPhone

I had an issue recently after O2 upgraded my tariff where the “Network Provider Voicemail” notification appeared on my phone and couldn’t be cleared. After 6 support calls with both Apple and O2 I eventually found a solution myself so posting it here...

Sim-swap fraud rises by 1,000%

Thoughts on this one? Personally I hate 2FA, OTP etchttps://www.itv.com/news/20**Personal info**/sim-swap-fraud-rises-by-1000-as-criminals-exploit-two-factor-authentication

Film Favourites from a Fiver: Open Cinema with Priority from O2

Film Favourites from a Fiver: Open Cinema with Priority from O2 - Virgin Media O2https://news.virginmediao2.co.uk/film-favourites-from-a-fiver/

OTP code not being received

I’ve recently joined 02 and had a problem receiving OTP codes from my bank Santander,Judging by the number of other posts, this seems to be a common issue.I was able to rectify the problem by doing a phone reset.

Back of the net: O2 upgrades its mobile network in Wembley Stadium ahead of Summer events

It is probably fair to say that this upgrade is overdue :- Back of the net: O2 upgrades its mobile network in and around Wembley Stadium ahead of a blockbuster summer of events - Virgin Media O2https://news.virginmediao2.co.uk/back-of-the-net-o2-upgr...