General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Burna Boy to play a free priority gig for just 2,000 fans at O2 Forum Kentish Town on 16 July

For information :- Burna Boy to play a free priority gig for just 2,000 fans at O2 Forum Kentish Town on 16 July - Virgin Media O2https://news.virginmediao2.co.uk/o2-presents-burna-boy/

Passport in Google Wallet

Just read this and it seems to work although I have not got past talking a picture of my passport.So a question for @Dave-O2 Will O2 accept the same as proof of ID in store? https://www.trustedreviews.com/news/use-uk-passport-google-wallet-how-it-wor...

Customer service absolutely shocking

4 days ago , got 2 sims from 02 , all I wanted to do was import my number from ee,as it says on website simple to do , number change over with in 24 hours 4 days later still no transfer, been on the phone to 02 in total 3 hours .had promises of call ...

Uswitch>O2 sim only deal missing 'upgrade plan'. Is this a sick late April fools joke or a bug?

The option for 'upgrade my plan' is now missing from the O2 site (when you go from Uswitch>O2).o2 rep over the phone said it's happened a lot over the last month.Only fix is to order a new sim (with the deal), get them to convert your current number ...

Poor signal service in Weymouth and surrounding area.

We have just had a break in Weymouth, Dorset, and I am not impressed with the signal we had there (download speed of 2Mbps), very hard if not impossible to use the internet while around the area, Dorchester and Sherboune weren't much better, when I u...

Broadband not working and no one to contact

After spending hours on hold to various departments, being transferred to various people including virgin media and being told my number doesn't exist I'm still without working broadband. Good to see the millions of pounds the country pays O2 gets re...

Hello 👋

Been using the same network for years now albeit was originally virgin but changed to 02.I don't like change however I must say I find 02 alot better for reception.Sorry I'm babbleing on the whole reason for this was just to introduce myself and mayb...

USA - no phone, data OK

This is sharing… a couple of weeks ago I visited South Carolina. My iPhone 16 on ‘auto’ found AT&T, I had data but no voice calls in or out… very strange, and very difficult to contact customer services - there being no chat or email or WhatsApp offe...

O2 completes work to improve its mobile network in Glasgow

For information :- O2 completes work to improve its mobile network in Glasgow - Virgin Media O2https://news.virginmediao2.co.uk/o2-completes-work-to-improve-its-mobile-network-in-glasgow/ O2 UK Complete 4G and 5G Upgrades for 3,000 Postcodes in Glasg...

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