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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 44089 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 35958 Views
  • 45 replies
  • 6 kudos

O2 Forcing All Customers onto the New Price Rises

O2 has confirmed to ISPreview that they’re also emailing existing mobile customers to forcibly move them to the new pricing policy, albeit with a right to exit their contract as a result. This is as opposed to the usual approach, where such changes o...

Enlli by • Level 69: Guiding Light
  • 12546 Views
  • 90 replies
  • 0 kudos

18 months of hell

On the 23rd of July 2023 I contacted o2 reporting fraud, my account was quickly suspended pending investigation. My account is STILL suspended 18 months later! I have contacted customer services countless times but as my account is suspended they can...

None arrival

On Friday the 17th Jan I ordered a pixel 8a they said it was arriving on Monday 20th Jan but it never turned up I'm not paying a monthly plan if I haven't got the phone no way

Linetoo by • Level 1: Joiner
  • 73 Views
  • 1 replies
  • 0 kudos

Chromebook

Has anyone received their chromebook that was on offer with a new phone/contract?

Forum development & bugs updates

Hi everyone, In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is cur...

EmilieT by • Former Staff
  • 112798 Views
  • 1246 replies
  • 1 kudos

Can't pay final bill.

Hi,So I was given a final bill to pay, however I don't see any way to pay it.Here is the message I get:"You still haven't paid your final bill of £5.44. Please pay now through My O2, or by calling 2729 (free from your O2 mobile) or 0800 902 0217 from...

Switch Up - Phone blacklisted under Asset Watch

Has anyone else used the 02 Switch-Up service and encountered issues with IngramMicro refusing to proceed due to blacklisting from Asset Watch? I recently used the Switch-Up service to move from a Pixel 9 Pro Fold to a pixel 9 Pro (non-fold), only to...

I have just wasted 6 hours of my life dealing with the worst customer service i have ever experience

These guys manage to make Vodafone look good and they are Pathetic Honestly the indian call centre is not fit for purpose. All i wanted was to set up the O2 app and register a payg sim, Sadly thids is beyond the cspsbility of the people they employ. ...

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