Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hi everyone. Just wondering if anyone's encountered this problem with the o2 app? Following the most recent update (had to re-sign in using my email), I was going to advance pay the bills for both my devices this morning, but upon tapping 'make a pay...
Your recent email suggested that you had improved the service in the CB9 area. I am still only getting 2bars at a maximum in my house on the top of the hill, if you go down the hill you are lucky to get 1bar......No improvement as far as I can tell!!...
I have been advised that my 12,000 points have to be redeemed in 3 days or I loose them. 'the link given by O2 is https://o2-integral.cc/exchange?JQXV=xLiXxk. IS THIS A SCAM?
My plan rolls over each month and is supposed to carry forward up to 10 Gbyte of unused data. Last month, after a few weird texts from O2 and many problems with the app, it renewed but didn't rollover any data. So O2 stole 10 Gbyte from me. They won'...
Hi there, I need help with one of the mobile numbers on my plan. I've had to keep topping up the last few weeks, as the rolling plan is not activating and the website just circles round when you click onto the reactivate the rolling plan it goes back...
Uncertainty for the staff. Knowing what happened to Dave and some Moderators, if can't be a happy work environment at the moment https://www.ispreview.co.uk/index.php/2026/01/virgin-media-o2-uk-outsourcing-700-roles-to-tata-cs-and-tech-mahindra.html
Looking online I see that there appears to be increasing numbers of complaints from customers who are struggling with data - indeed I reported similar in Belfast recently. Both Vodafone and EE “cap” their data speeds to a maximum of 100mbs on all but...
Virgin Media O2 Says AI Saved UK Customers 400,000 Hours in Support Callshttps://www.ispreview.co.uk/index.php/2026/01/virgin-media-o2-claims-ai-saved-uk-customers-400000-hours-in-support-calls.html
Not sure whats happened here but my sim as been deactivated lost my signal, in my orders it says sim card swap deactivation which is not me 路 i was getting loads of random messages last night with security codes i just deleted them, i cant phone o2 ...
https://www.commsombudsman.org/raise-dispute/virgin-media-o2 Thanks @Paul-S
