Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

I need proof of usage for a claim

Hi. I need proof of usage for a claim. Can you help please?

Removing a bar

Because I lost my phone, 02 put a bar on it. But since I found my phone they said they would remove the bar, but that was a week ago and I was still a bar on my phone. I can't contact them to remove it. I've been to the O2 shop and they've tried to r...

Not able to receive phone calls and send/receive text messages

I am facing a strange situation with my nr.Since early January, I noticed I can't receive any phone call neither receive/send any text message. I can't contact 222. I can make phone calls. The funny part is that when people call me, they hear a Giffg...

Resolved! Boostbox

So 02 sell / advertise a product that none of their customer service know about NOR do they know HOW to register your phone number to the boost box. On the 02 website they also give you no option to purchase it! Having found a way to purchase one and...

fraud oxygen, just discount, Galaner company

I found that I have been billed for unknown service am not aware of I used the 02 checker charger to look for oxygen8 contact number 0333 313 7900 , which I called them on 02/04/20 and was told by oxygen8 they are not the one who made the payment req...

Trying in vain to get phone to ring longer before going to voicemail

I’ve been trying in vain to get my aging Motorola G6 to ring longer before going to voicemail, (to 25 or 30 seconds) but all the MMI codes I’ve tried fail.This must be one of the most asked questions but I still cannot get it resolved“Connection prob...

Change of Contract

I am leaving the UK to live abroad indefinitely. I would like to change my contract from monthly pay to a pay as you go contract for at least 12 months as I will need to manage ongoing expenses & bill payments via internet banking which require phone...

Kids smart watch

We purchased a kids smart watch for my sons xmas. Ive put an O2 sim in it, set up an O2 account and registered watch against account. Ive set watch up. Downloaded watch app and registered watch on this. However watch is showing as no network. Ive tri...

O2 Accessory Order

Hello, Just after some help I placed an order with O2 with delivery due tomorrow for a Meta Quest 3s.My issue is there is no "my orders" page to track my order on my O2.I cannot login to the my O2 app it gives me an error and when I try to live chat ...

Accidental MMS Sending and How to Avoid it.

Hopefully this guide will help with understanding why sometimes you may inadvertently send an MMS (chargeable) instead of an SMS (usually free from allowances). First we need to understand the difference. An SMS is a normal text only text message (sh...

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