Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Direct debit now stopped

Direct debit ref DD103060700 has been stopped at my bank because the transaction is shown as settled. this was set up to pay a monthly amount to pay for a phone upgrade a number of years ago. When the transaction was settled I did not receive notific...

O2 Switch Up - Is requesting an iPhone 14 Pro to be ordered in-store still possible?

Looking for advice around O2 Switch Up and out-of-stock phone models after a bit of a headache in-store today. Basically got mugged and phone was stolen a couple of weeks ago - insurance provider sent a replacement, same make and model (iPhone 14 Pro...

Airpods for £20

Hi.I purchased an Apple Watch at the beginning of July and was told i would receive a text in the next few days to offer me some Air pods for £20. I received this text and i responded to accept but i have had no email confirming this (i have received...

Resolved! O2 Extra

Having recently signed up to O2 I note that in MyO2 I have a choice of 'Extras' available to me. The only one that remotely interests me is the Amazon Prime offer of 3months free then £8.99 a month. I currently have Prime so wouldn't be able to add i...

O2 security

I recently upgraded my O2 subscription and have been offered the McAfee mobile security product, to be used on my phone and other devices.How do I apply this to my PC?

Premium servicesxteceived

I have been charged for premium services received. Can you explain what these are please so I can avoid using them in the futureThanks

2nd number

Hi. Is it possible to get a second phone number on my existing contract and same phone? It is for business whatsapp. I don't want to have to carry 2 phones

Need to add a lost/stolen bar

my very elderly Step-dad has been in and out of hospital for the last few weeks and during one of these transfers his mobile phone appears to have got lost. He is currently back in hospital with covid after being diagnosed with dementia a few weeks a...

payment made but no payment confirmation

hiya, i have tried to start a contract with a new phone and payed for it on thursday 18th july i have not had any confirmation via email to say it has gone through correctly or to even say it is on it's way. just wanted to make sure theres been no mi...

when will I recieve my e-sim?

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