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95,007 Members
1132042posts

Community Activity

Failing Eligibility after 14 day new customer return

Hi, I'm having a very poor start with O2. I received my phone (new customer) 03/01/25, I changed my mind on the phone 11 days later and returned it 14/01/25 and was without a phone and/or sim until 23/01/25 when the return was finally completed. I tr...

Word Association Thread (New)

As the old thread has disappeared off the 'face of the earth', I've started a new thread for those of us who enjoy Off Topic.Along the lines of the previous one, the idea is someone writes a word and the next person adds another word linked to the pr...

Cleoriff by Level 94: Supreme
  • 105225 Views
  • 6464 replies
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Fraud team

I tried over and over again to put through an order online to upgrade the device I have. It would let me all the way through to the device upfront payment screen but when I tried to make the upfront payment I kept getting an error message. I tried wi...

Lozzat85 by Level 1: Joiner
  • 48 Views
  • 1 replies
  • 0 kudos

Friday's Funny Finding

If Technology teaches us anything... Sometimes, the tried and tested ways are best.

pgn by Level 77: Grand Master
  • 62884 Views
  • 698 replies
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Resolved! DPD - Return to sender? What happens now

Hi All,I was on a phone that had some time left on the contract, I decided to grab a new one and paid off what was left on the contract.Weird situation in that the phone was meant to be delivered today, however dpd has the status of "Return to consig...

SL5K by Level 1: Joiner
  • 218 Views
  • 7 replies
  • 0 kudos

Incorrect credit file entry vs O2 vs Mortgage

I am a first time buyer and in the process of applying for a mortgage via a broker. I was asked today to provide my credit file/report which was done and it showed all the information Experian, Equifax and Transunion have for me.It was brought to my ...

Weather

Think we're having bad weather? This is tonight's forecast for the Northeastern US.

Weather.jpg
Bambino by Level 86: Prestigious
  • 528654 Views
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Latest Guides and Reviews

eSIM - How to activate

Hello I've noticed over the past few weeks eSIM has become a hot topic on our Community, so I've put together a handy guide that gives our members all the information for everything eSIM related New &...

6 Comments

Apple Watch FAQs & Activation Guide

Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide...

50 Comments

Guide - Gift With Purchase

Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. ...

110 Comments

Guide to O2 BARs

** My O2 self-serve steps to add/remove restrictions on your account were updated by @Dave-O2 on 27/11/24** A glance at the spread and types of questions coming into the Community Forum shows there is...

23 Comments