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94,509 Members
1125591posts

Community Activity

False advertising

I upgraded my phone on Tuesday. O2 store AND O2 page both clearly state that if ordered before midnight then item would be delivered NEXT WORKING DAY... this has not happened and after speaking to customer services I am informed that my new phone has...

Warehouse delays resolved?

Hopefully good news and I haven't just been fobbed off.I've been in touch with O2 Insurance as I have a claim in for my phone. I've been waiting over a week for my replacement phone.Today I was told that O2 sent out over 600 items yesterday and they ...

Grant1971 by Level 1: Joiner
  • 44 Views
  • 2 replies
  • 0 kudos

Unable to order Black Friday contract - Site issues

Hi there. So I was attempting to upgrade by going to a new contract. Specifically I was wanting to do this one Samsung Galaxy S24 5G (256GB) (Marble Grey)48 month contract125GB Data£10.00 upfront£29.16 monthly (13.16 + 16.00 airtime) To be clear, thi...

disability access , following overly techy procedures

hello im Neuro diverse. and nothing matches so im getting overwhelmed and stressed out.I need to send my phone back for repair, it is very broken! I'm insured thankfully.but the information doesn't follow a logical stream with the same jargon so I ne...

Joelle by Level 1: Joiner
  • 84 Views
  • 4 replies
  • 0 kudos

Christmas SALE - Save up to £600 on phones, tablets and SIMs

Good morning all Do you have some Christmas shopping outstanding? Then fear not, we have some MASSIVE savings on offer in our Christmas sale You can find all of our latest deals available in the Christmas sale HERE Please see some of our biggest savi...

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Dave-O2 by Community Manager
  • 63 Views
  • 3 replies
  • 0 kudos

Robbed

Ok so hopefully you guys can help. I ordered apple airpods from 02 for £116.10 I don’t want finance I bought outright. I entered my details and my bank details and placed the order. A few hours later no email, so I called them to see why, I was told ...

Howardboi by Level 1: Joiner
  • 99 Views
  • 4 replies
  • 0 kudos

Delayed Delivery

Hi,I ordered an iPhone 16 on the 29th November it told me it would be here on the 2nd. It shows as completed on my o2 app but DPD says they have my order details but no parcel yet. Been told there is delays but not told how long delays are. Has any o...

Sim121222 by Level 1: Joiner
  • 235 Views
  • 3 replies
  • 0 kudos

RCS messages are now on on iOS 18.2

Since last evening after upgrading to iOS 18.2 RCS messages are now on on O2 - iOS 18.2, Carrier O2 61.1 Just so you know. It's working fine as I've tested it.

Peter_L by Level 2: Apprentice
  • 35 Views
  • 1 replies
  • 0 kudos

invalid sim after request to swap sim

So o2 kept texting me saying that i need to update my sim as my old sim will no longer be supported. Rang o2 Via my mobile, on 4445) spoke to them for 20 minutes, the outcome being that a new sim would be sent to me & that my original number would re...

third1 by Level 1: Joiner
  • 41 Views
  • 2 replies
  • 0 kudos
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Top Kudoed Authors

Latest Guides and Reviews

eSIM - How to activate

Hello I've noticed over the past few weeks eSIM has become a hot topic on our Community, so I've put together a handy guide that gives our members all the information for everything eSIM related New &...

6 Comments

Apple Watch FAQs & Activation Guide

Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide...

43 Comments

Guide - Gift With Purchase

Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. ...

110 Comments

Guide to O2 BARs

** My O2 self-serve steps to add/remove restrictions on your account were updated by @Dave-O2 on 27/11/24** A glance at the spread and types of questions coming into the Community Forum shows there is...

23 Comments