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84,971 Members

Community Activity

Pre-paid award Mastercard £200 not received

Hello,I purchased eligible for the award smartphone (Pixel 7a) and Airtime 60Bg £30 plan back in mid-Feb 2024. I successfully claimed pre-paid £200 Mastercard the next day. It was supposed to arrive by the 13th of April. Unfortunately, the card never...

Denis3 by Level 1: Joiner
  • 9 replies
  • 0 kudos

Credit file issue - arrangement to pay

Hi wonder if anyone could help me. in April 2023 I changed jobs and as a result asked o2 along with all my other accounts to change my payment date to be reflective of my salary payment. No problem o2 did this then nicked my direct debit up and ended...

Cancel my Sim

My virgin media contract has ended so please cancel this Sim

Jenna10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Credit file referral

In June/July 2023, I took out a SIM-only contract with O2. However, I found the network signal poor during my work commute. Consequently, I called O2 and cancelled my SIM within the cooling-off period. O2 was slow in sending out a PAC code and notify...

Spring Bank Holiday Brain Teaser

Welcome to the Spring Bank Holiday Brain Teaser The Brain Teaser is open to all members of the 02 Community.Those wishing to take part must pm [private message] me [@Mi-Amigo] with their answers between 9 am today [Tues 28 May 2024] and 9 pm tomorrow...

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Mi-Amigo by Level 47: Going Places
  • 5 replies
  • 0 kudos

No MMS or Conference calling support

Hi,ever since i switched to o2 from giffgaff i have been unable to send MMS messages (sadly i can’t use whatsapp). i have a £15 pay rolling plan and i also checked and do have £10 top up credit, so i don’t think its a billing issue. i am using a sams...

hecbu45 by Level 1: Joiner
  • 0 replies
  • 0 kudos

White Room Quiz Mon 27 May 2024 - Spring Bank Holiday edition

Welcome to There are two White Room Quizzes each week - one on Monday and one on Wednesday.Today`s WRQ is the Spring Bank Holiday edition with 8 "Spring"- related questions. The White Room Quiz is open to all members.Those wishing to take part must p...

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Mi-Amigo by Level 47: Going Places
  • 23 replies
  • 0 kudos


When will my iPad be delivered 

Jamieq by Level 1: Joiner
  • 0 replies
  • 0 kudos
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Latest Guides and Reviews

Apple Watch FAQs & Activation Guide

Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide...


Guide - Gift With Purchase

Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. ...


Guide to O2 BARs

A glance at the spread and types of questions coming into the Community Forum shows there is a fairly large number of restrictions that can be, or are, applied to a phone, tablet, watch or to an O2 ac...


The Doro 1370 mobile phone

It's all smartphones nowadays, so if you are looking for an 'ordinary' mobile phone with buttons just like the 'old days', and a large clear display or just fancy a change from Nokia then the Doro 137...