O2 Community Forum

Failing Eligibility after 14 day new customer return

Hi, I'm having a very poor start with O2. I received my phone (new customer) 03/01/25, I changed my mind on the phone 11 days later and returned it 14/01/25 and was without a phone and/or sim until 23/01/25 when the return was finally completed. I tr...

Word Association Thread (New)

As the old thread has disappeared off the 'face of the earth', I've started a new thread for those of us who enjoy Off Topic.Along the lines of the previous one, the idea is someone writes a word and the next person adds another word linked to the pr...

were to find the ammount to pay of my phone so i can upgrade

finding so i can pay of my phone to enable me to upgrade

Text messages and calls

I can not receive text messages and calls while in Dubai, I am here now and expecting a call from the doctors

Disable iphone hotspot via o2 carrier services

I want to be able to disable the iphone hotspot feature to prevent misuse of this by my kid. Can this be done via removing this from the O2 carrier service?

Fraud team

I tried over and over again to put through an order online to upgrade the device I have. It would let me all the way through to the device upfront payment screen but when I tried to make the upfront payment I kept getting an error message. I tried wi...

Friday's Funny Finding

If Technology teaches us anything... Sometimes, the tried and tested ways are best.

Resolved! DPD - Return to sender? What happens now

Hi All,I was on a phone that had some time left on the contract, I decided to grab a new one and paid off what was left on the contract.Weird situation in that the phone was meant to be delivered today, however dpd has the status of "Return to consig...

Incorrect credit file entry vs O2 vs Mortgage

I am a first time buyer and in the process of applying for a mortgage via a broker. I was asked today to provide my credit file/report which was done and it showed all the information Experian, Equifax and Transunion have for me.It was brought to my ...