O2 Community Forum

False advertising

I upgraded my phone on Tuesday. O2 store AND O2 page both clearly state that if ordered before midnight then item would be delivered NEXT WORKING DAY... this has not happened and after speaking to customer services I am informed that my new phone has...

Warehouse delays resolved?

Hopefully good news and I haven't just been fobbed off.I've been in touch with O2 Insurance as I have a claim in for my phone. I've been waiting over a week for my replacement phone.Today I was told that O2 sent out over 600 items yesterday and they ...

Unable to order Black Friday contract - Site issues

Hi there. So I was attempting to upgrade by going to a new contract. Specifically I was wanting to do this one Samsung Galaxy S24 5G (256GB) (Marble Grey)48 month contract125GB Data£10.00 upfront£29.16 monthly (13.16 + 16.00 airtime) To be clear, thi...

disability access , following overly techy procedures

hello im Neuro diverse. and nothing matches so im getting overwhelmed and stressed out.I need to send my phone back for repair, it is very broken! I'm insured thankfully.but the information doesn't follow a logical stream with the same jargon so I ne...

Christmas SALE - Save up to £600 on phones, tablets and SIMs

Good morning all Do you have some Christmas shopping outstanding? Then fear not, we have some MASSIVE savings on offer in our Christmas sale You can find all of our latest deals available in the Christmas sale HERE Please see some of our biggest savi...

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Robbed

Ok so hopefully you guys can help. I ordered apple airpods from 02 for £116.10 I don’t want finance I bought outright. I entered my details and my bank details and placed the order. A few hours later no email, so I called them to see why, I was told ...

Why are O2 still accepting orders they know they can't fulfil?

As per the title Also they're falsely advertising next day delivery, a pathetic excuse for a company to be honest. A company of its calibre should anticipate these things and have a plan in place for it.

Delayed Delivery

Hi,I ordered an iPhone 16 on the 29th November it told me it would be here on the 2nd. It shows as completed on my o2 app but DPD says they have my order details but no parcel yet. Been told there is delays but not told how long delays are. Has any o...

RCS messages are now on on iOS 18.2

Since last evening after upgrading to iOS 18.2 RCS messages are now on on O2 - iOS 18.2, Carrier O2 61.1 Just so you know. It's working fine as I've tested it.

invalid sim after request to swap sim

So o2 kept texting me saying that i need to update my sim as my old sim will no longer be supported. Rang o2 Via my mobile, on 4445) spoke to them for 20 minutes, the outcome being that a new sim would be sent to me & that my original number would re...