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Welcome & News

Community Manager
Posts: 6,717
Registered: ‎18-02-2016

O2 Community FAQs

[ Edited ]

Hi everyone, 


Our expert Community members have created some guides to help with the questions frequently asked by O2 customers. The quickest way to find the information you are looking for or to find a solution to your questions is to go through the list, read the relevant guide and see if it helps to fix the problem.


Covid-19 FAQs

Our latest update on COVID-19

Store Click & Collect Orders - Update

NHS websites now free for O2 customers

More support websites zero rated during COVID-19

5G is NOT accelerating the spread of Covid-19

Technical or specialist issues? Ask our Gurus

Coronavirus (Covid 19) Community Help and Support


O2 Community FAQs

Welcome to O2!

Roaming guide 

How-to guide: My O2

Spend Caps on O2

Accidental MMS Sending and How to Avoid it

How to change your mobile number

Cancelling your contract

Premium rate issues 

Tips to avoid unexpected charges on your bill

Your Allowances - what is and isn't included

How to Pay Your Bill (Contract)

Migration & porting into O2

Unlocking an O2 phone to use a different SIM card

Where is my discount or Extra Data?


If you don’t find the information you need, please post a reply to the guide (you'll need to register first) and the author or other knowledgeable members will respond. If your issue is not covered in the list, ask a question to our expert members and they will be happy to help you! You can also visit our temporary O2 Guru board where O2 Gurus are ready to answer your questions. 


O2 Community team,


Martin and Marjo 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help

If you'd like to take part, why not register? Smiley Happy