Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Community Manager
Posts: 5,179
Registered: ‎18-02-2016

O2 Community FAQs

[ Edited ]

Hi everyone, 


Our expert Community members have created some guides to help with the questions frequently asked by O2 customers. The quickest way to find the information you are looking for or to find a solution to your questions is to go through the list, read the relevant guide and see if it helps to fix the problem.


O2 Community FAQs

How to get your PAC code 

How to cancel your contract 


Wifi/4G calling

How to upgrade 


International Roaming and what it's all about 

How to do a sim swap 

How can I pay my bill? 

How can I sort out my network issues? 

How do I contact O2?


If you don’t find the information you need, please post a reply to the guide and the author will respond. If your issue is not covered in the list, ask a question to our expert members and they will be happy to help you! 


O2 Community team,


Martin, Marjo and Emilie 

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 

If you'd like to take part, why not register? Smiley Happy