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How-to Guides

How to Pay Your Bill (Contract)

by Cleoriff on ‎03-11-2016 13:36 - last edited on ‎25-09-2018 10:58 by Community Manager (61,846 Views)


*Direct debit
This is the method which is part of O2 terms and conditions when you take out a contract phone and is certainly the most convenient way to pay your monthly bill. Account details are given at start of contract and O2 automatically set up direct debit. Paying via direct debit ensures your bill is paid on time. O2 will email the customer the day after the bill is produced. Your account will be debited 14 days later. You can check your bill via My O2


Other payment methods (if no Direct Debit)

*Credit or Debit card

*Over the phone by calling 202, free from your mobile.
*Via your My O2 account at http://www.o2.co.uk/myo2

*Or via the My O2 app http://www.o2.co.uk/apps/my-o2


*Automated Payment Line

Customers can pay using the automated payment line. Dial 2729 from your mobile or call 08005884217 from a landline and enter the mobile number you wish to pay

*Paying by Cheque

To pay by cheque the customer must:

 *Make all cheques payable to Telefónica UK Limited
 *Ensure account number is written on the back (If possible also send a copy of the invoice they are paying).
 *Cheques should be sent to: Telefónica UK Limited, P O Box 756, Camberley, GU15 3SS
 *Cheque payments can take up to 7 days to be processed once received


*Paying via Bank Transfer or BACS (For consumer customers not business)


Customers can contact their bank and ask to transfer an amount of money directly into O2’s account. When requesting the payment through their bank, the customer must include either their mobile number or o2 account number as a reference. This will enable O2 to make sure the payment is applied against the correct customer


*Paying at the Bank

Customers can simply go along to their bank with their bill and their preferred method of payment.

The customer should make the payment to the following bank account


  • Bank: HSBC
  • Sort code: 40-02-50
  • Account number: 11245163 

*Mobile Banking Apps

Some banks are providing apps which allow you to pay your bill via this route. Customers need to check their own bank to see if this facility is available


*Via My O2 App (from Nov 2015)

New update now allows you to pay your device or airtime plan via the app.



NB: For PAYG top up see here


by Anonymous
on ‎28-10-2017 21:51
What does personal info after sort code mean? Is that what you actually quote? And what do all the asterisks mean?
by Cleoriff
‎28-10-2017 22:00 - edited ‎28-10-2017 22:16

No. The stupid forum filter has removed it. Thanks for pointing that out I will have to look up the info again and see if can be posted @Marjo @Martin-O2 Can you help with this please? In fact could you check whether personal customers can still pay at the bank at all now? . Having searched I can only find that information if you are a business customer!



by Community Manager
on ‎01-11-2017 12:18

@Cleoriff I've checked and you can still pay directly at the bank, using your mobile number as a reference. I'll update your guide so that the sort code is visible. 

by Cleoriff
on ‎01-11-2017 12:33

Thanks @Martin-O2. I will check it out later Smiley Wink

by Cleoriff
‎03-11-2017 10:51 - edited ‎03-11-2017 10:54

@Martin-O2I can confirm that the sort code is now visible again. Thanks for adding it Smiley Wink

Sort code.PNG

by Community Manager
on ‎03-11-2017 11:05

Awesome! Thanks for confirming @Cleoriff slight smile

by Anonymous
on ‎10-11-2017 11:34

is this genuine 

by MI5
on ‎10-11-2017 11:40
Is what genuine?
by Cleoriff
on ‎10-11-2017 11:57

@Anonymous. Everything in the guide is current and up to date. I amended it last week.

by jonsie
on ‎10-11-2017 22:11

Are you having problems? 

by pgn
on ‎09-12-2017 18:16

Good guide, @Cleoriff thumbsup

by Anonymous
on ‎08-01-2018 18:16
Just to point out the sort code in the guide has been censored again, it’s visible in comments but might confuse someone who doesn’t scroll that far.
by Cleoriff
on ‎08-01-2018 18:24

Thanks for that @Anonymous I edited the guidelines two days ago. It must have occurred then.

@Martin-O2could you re add it please.

by pgn
‎21-08-2018 08:55 - edited ‎21-08-2018 09:04

Never mind, the WiFi cyberwifi.es was the problem - switching to 4G on Movistar, mobile top-up with Mastercard all worked as it should...




Nothing to see here, move on. Crazy LOL

by 1rose1
on ‎08-07-2019 13:50
How long do bank transfers normally take? I transferred money today because I am unable to direct debit at the moment (long story). I’m hoping it will clear before the 10th or apparently I’ll get charged Smiley Sad
by MI5
on ‎08-07-2019 14:16

Depends on your bank and how they transferred it. If BACS its immediately but otherwise 3 to 4 days. 

You’ll get a few days after the bill due date before o2 send you a reminder anyway so you should be fine.