Hello all.
After recent discussions and requests i've pulled together this handy guide to cover everything Switch Up📱
Please find some more details below ↘️
So what is Switch Up? You can swap your current phone for any of the latest and greatest, or one you've been eyeing up for a while, every 90 days as long as it meets our grading criteria. It doesn’t matter how long you’ve got left on your current contract – we’ll pay it off for you. Each time you use O2 Switch Up, the 90 days restart and you can then Switch Up again at the end of that period.
You can find some useful FAQs below ↘️
What’s O2 Switch Up?
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With O2 Switch Up, you can swap your current phone for a new one every 90 days (as long as it’s in good condition). You can check this HERE
How does Switch Up work?
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O2 Switch Up is included with Plus Plans and Ultimate Plans at no extra cost, or you can add it to a Classic Plan as a Bolt On for £6.99 a month.
Once you’ve got Switch Up, you can pop into an O2 store to swap on the spot. Or if you’d rather switch by post, just give us a call on 202 or sign in to My O2 to get started.
Once we’ve checked it’s in good nick, we’ll pay off your current contract and you’ll take out a Plus Plan or Ultimate Plan for whichever phone you’ve picked. Don’t forget you’ll need to take out another plan with Switch Up included or add it to a Classic Plan as a Bolt On for £6.99.
If your phone doesn’t meet our grading criteria, we’ll let you know what other options are available.
If you don’t return your old phone, you will continue to pay for that phone’s device plan until it ends – along with your new one.
Just so you know, Switch Up isn’t available on Classic Plans or SIM Only plans.
How can i get Switch Up?
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You can get O2 Switch Up in an O2 store, our website, by signing in to My O2 or calling us for free from on O2 phone or landline on 0808 002 0202.
You'll need to take out or upgrade to a new Custom Plan. If you choose a Plus Plan or an Ultimate Plan, you'll automatically get O2 Switch Up at no extra cost, or you can choose to add it as a Bolt On to a Classic Plan for an additional £6.99 a month.
Just so you know, Switch Up isn’t available on our SIM Only plans.
When you're ready to Switch Up, find out how to upgrade with O2 Switch Up and what condition your device needs to be in.
What do I have to buy to get Switch Up?
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You'll need to take out or upgrade to a new custom plan with the phone you choose (including our Like New range).
If you choose a Plus Plan or an Ultimate Plan, you'll automatically get O2 Switch Up at no extra cost, or you can choose to add it as a Bolt On to a Classic Plan for an additional £6.99 a month.
O2 Switch Up isn’t compatible with laptops, tablets, smartwatches or any other connected devices.
Can I add Switch Up partway through my plan?
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If you’re on a Plus Plan or Ultimate Plan, you’ll automatically get O2 Switch Up when your plan begins.
If you’re on a Classic Plan, you can only add the Switch Up Bolt On when you first take it out, or if you’re still within your 14-day change of mind period.
You can upgrade your custom plan early by paying off your remaining balance and taking out a new Plus Plan or Ultimate Plan (getting Switch Up automatically at no extra cost) or a Classic Plan (and adding Switch Up as a Bolt On for an additional monthly cost).
Where can I swap my phone?
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Head to any O2 store to swap your current phone for a new one. You can find your nearest store by heading to o2.co.uk/storelocator.
Or if you’d rather switch by post, just give us a call on 202 or log into My O2 to get started.
If you try to complete your Switch Up via phone or online and this cannot be processed for any reason that isn’t your fault (e.g. due to a technical issue), you may have to go to one of our stores to complete your Switch Up request instead.
When can I swap my current phone for a new one?
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You can swap to a new phone every 90 days with O2 Switch Up.
Please find more information below on pre-order and standard order via Switch Up IN STORE ↘️
Pre-orders
- For Switch Up pre-orders the £50 deposit is no longer required.
- The pre-order will be placed there and then in store.
- Your new device will be delivered to your address or collected at store.
- You will be sent a jiffy bag to return your old device via post.
Order
- The Switch Up order can be placed in store and you have the choice of handing over the old phone at store or sending back via post.
You can find more help and advice HERE and terms HERE
Hope this helps 😁
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