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Guide: Adding and removing O2 Extras

jonsie
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We get many queries about adding O2 Extras on the Community

Here is a step-by-step guide on adding and removing Extras

 

Adding an Extra

 

When you upgrade or take out a new contract on O2 there is usually a choice of an Extra included with the new contract. Once you have completed the upgrade or application, you get to choose an Extra.

 

You will normally receive an email about your extra within 24 hours, an example here:

 

Extras - screenshot of the Disney+ email from O2Extras - screenshot of the Disney+ email from O2

 

Follow the link arrowed in the email and you will be taken to My O2

 

choose extra.PNG

 

Click on each section to see the choice of available Extras

In this example I will show you the most common Extra chosen which is Disney+

Click on Disney+ and you will be taken to the next step

 

confirm extra.PNG

 

Confirm your choice

 

Extras - screenshot of the Disney+ email from O2Extras - screenshot of the Disney+ email from O2

 

Follow the link in the email and you can then redeem your Extra

You will be then directed to the Disney+ screen

In the example the code has been redeemed

 

activate and redeem disney.PNG

 

Once redeemed you will need to activate Disney+

This can take anything from a few minutes up to 24 hours

You have 28 days to activate giving you an extra month if you already have a current subscription

If your current subscription has longer to run, you cannot piggy-back to extend it

You would need to use a different email address to register a new subscription

 

activate extra.PNG

 

Once activated your Extra will be ready to use and you can register

 

disney account ready.PNG

 

Click on the Start Streaming button to sign up

 

sign up disney.PNG

 

log in disney.PNG

 

Now you are all set to use Disney+ smiling

 

Once you are logged in you can check you have the O2 offer and your account will show as an O2 Subscription

 

check subscription.PNG

 

check disney account.jpg

 

O2 subscription.PNG

 

That's it, all done and you can enjoy what Disney+ has to offer.

 

What happens when the O2 Subscription ends?

If you want to carry on yourself you will be charged the discounted price shown in My O2

 

 

Removing an Extra

 

If you want to cancel after or before the end date of the offer

Go to My O2

Scroll down to Extras

Click on the large + sign beneath the Extra

Then click on Manage Extra

Tick on the Do Not Auto Renew box and save

 

manage exras.jpg

 

cancel extras.jpg

 

 

More information is available on the O2 website along with Q&A's.

 

https://www.o2.co.uk/extras

 

Enjoy with O2

 

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