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Community Manager
Posts: 5,253
Registered: ‎18-02-2016

O2 Community FAQs

[ Edited ]

Hi everyone, 


Our expert Community members have created some guides to help with the questions frequently asked by O2 customers. The quickest way to find the information you are looking for or to find a solution to your questions is to go through the list, read the relevant guide and see if it helps to fix the problem.


O2 Community FAQs

How to get your PAC code 

How to cancel your contract 


Wifi/4G calling

How to upgrade 

Getting help with Priority

International Roaming and what it's all about 

How to do a sim swap 

How can I pay my bill? 

How can I sort out my network issues? 

How do I contact O2?


If you don’t find the information you need, please post a reply to the guide (you'll need to register first) and the author or other knowledgeable members will respond. If your issue is not covered in the list, ask a question to our expert members and they will be happy to help you! 


O2 Community team,


Martin, Marjo and Emilie 

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service!
Health apps - Let us know whether you use any health apps, and what you think of them.
Community Easter Egg Hunt! - Join in the hunt with a chance of some chocolatey goodness!
Priority tickets calendar! 15-21 April - Check out which tickets are going on sale or pre-sale this week on Priority!
O2: Helping to build a sustainable future - Find out how O2 are fully committed to running a responsible business. 

If you'd like to take part, why not register? Smiley Happy