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New phone and mobile data on watch

Hi! Can anyone help at all. I upgraded to a new phone and when I try set up my mobile data for my watch it says “we can see you have a plan but we are having problems finding it”. I have been on live chat loads , called up a few times and been into t...

Migrating existing O2 number to new O2 contract while abroad

I have an existing O2 contract which runs out while I am abroad (USA). As 3rd party websites like Quidco always offer a better deal than 'upgrading' my existing contract, I always buy a new O2 contract, and then migrate my existing number over to the...

Change of number

I have gone to change a number but think the wrong phone number may be changed!

Can’t see upgrade options.

I’ve been trying to upgrade my iPhone online as it says I can upgrade. Every time I click on see upgrade options, it won’t allow me to view any. All the buttons are greyed out and it won’t let me click on anything. I thought it was just on the websit...

Resolved! Lost phone

I lost my phone and the insurance company took them two days to send me that they require these two from you:Proof of Barring - Document from Network Provider showing date device barredProof of Usage (Up until the incident date, based on the IMEI , n...

Not able to receive verification texts from Microsoft

Hi, I am posting this in the hope someone may have had this issue and been able to resolve it. It has been ongoing for me for months and is now causing a real issue. My mobile is an iPhone 13 and I have been on this contract since 2023. Since some ti...

Cancelling a sim swap

Recently ordered new phones for myself and daughter, daughters didn't come so after starting the process muggins here decided to let daughter have the new phone. I have now lost network as requested sim swap , have already tried network reset, re-ins...

Resolved! Virgin Media O2

I have linked my o2 account to the virgin media o2.I do not have anything from Virgin Media but now everytime i try to login to my O2 app, it goes straight to virgin media o2.I regusteted because I thought i had to but now cant find away of unlinking...

Data

Hi I'm currently in turkey ..been here 10 days .I bought a SIM to use here ..I still have lots of data left on it but I can't text my mum in the UK now ...I've switched SIM back to 02 and it said I was out of data so I just topped it up ..says I've i...

When I’m out I can’t get any signal or broadband on my phone it shows that the Wi-Fi green light on

If I’m outside I can’t get any Wi-Fi or broadband yet the green light is on .and any when I eventually get internet it tells me it’s not secure

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