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Issue with account

Hello, I had an issue which has started over a week ago and doesn't show any signs of getting resolved. I tried to upgrade my phone on the My O2 app and when I clicked 'Check Out' the basket refreshed and no saved items display. I had 2 lengthy chat ...

pay by mobile ps5

i’m trying to add funds to my account on ps5 but i keep getting an error saying i’ve reached the spending limit o my mobile carrier service but after retrying it again i was able to add £5 and then had the same error again for hours until it let me a...

Network issues

My signal is almost nonexistent and for the last few days I often have no signal and cannot use my phone

Resolved! ntlworld.com email

I have my 'ntlworld.com.' emails on my phone. Recently however they will now only send or receive, when I am at home connected to my home wi-fi. They will no longer operate through the network when I am out and about.My local phone shop is unable to ...

All Incoming Calls are Private Number

I have joined O2 and ported over my Vodafone number which wasn't completely plain sailing as the form online didn't work so I had to contact O2 directly and then for a few hours I had 2 active sims with the same number which was odd! My issue now is ...

Resolved! London underground wifi settings with android phone

Hi there, Need help to understand how to setup my WiFi to connect to London underground wifi with my android OnePlus Nord 4 phone. Thks a lot RegardsAlex

Contacting 02 impossible

My phone was barred ( WRONGLY) and while trying to contact 02 to deal with yet another issue with 02 it’s impossible! Despite 02 promises telling me the issue is resolved NOT

Bootlooping

I've had this problem for around a year....... bootlooping at my home address on my Moto g31 bought November 2022.As it was under warranty for two years, it was returned to be fixed last October. Had a reset and a new motherboard. All was fine for th...

Free 10GB data not added

I received a text from O2 on Saturday saying "Renew before 21/07/25 and we'll add an extra 10GB of data to use over 30 days". I topped up today and renewed my £5 Big Bundle, and 10 hours later this data has still not been added.

Phone number migration issues

Hello - please help! 6 days ago I requested my old pay-as-you-go SIM number be transferred to a newly purchased pay-monthly e-SIM. This still has not happened. I have rung O2customer service every day and I am told to ‘wait 4 hours’ or ‘we have fille...

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