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Resolved! Keeping Number For New O2 Contract?

I have a Sim Only pay monthly account but the deal I had has expired so I'm paying the standard monthly fee and can upgrade/cancel. I have found a new SO tariff on MSE that is still with O2 and I would like to avail of. Obviously it is a better deal ...

pburke90 by • Level 1: Joiner
  • 2514 Views
  • 29 replies
  • 1 kudos

PAC code

After requesting a PAC code from O2 but not implementing it (ie not passing it on to a new provider), I can no longer use 202 or request a new PAC code with an error message “Not Delivered”. Has my account been blocked? Will it revert back after 30 d...

eSIM Transfer? (September 2025)

So, it's that time of year again for another iPhone launch.Is it possible yet to do a straight forward O2 eSIM transfer from an old iPhone to a new one, or do I still need to go through the rigmarole of transferring to a physical SIM and then back to...

Ongoing Issue with signal and 5G

Hello, Thanks in advance for any advice.My issue is that for months (like really ages, 9 months or more) my signal and 5G coverage has been awful. Often my phone says 'Emergency calls only' or sometimes it says I do have signal and 5G but NOTHING sen...

Br4mbl3 by • Level 1: Joiner
  • 79 Views
  • 1 replies
  • 0 kudos

New deal via Uswitch

Hi all, my airtime plan is up for renewal and the deals O2 are offering a pretty poor. Uswitch have good O2 deals so I was wondering if I can stay with O2 (same number) but get a better deal through Uswitch? Is this possible and if so, how do you go ...

nuttyjnr by • Level 1: Joiner
  • 328 Views
  • 5 replies
  • 0 kudos

Haven’t received Sim Card

Hi, I just recently purchased a Tariff plan on 16/11, order no. NC285156563. I received a message stating that it should be delivered in 1-3 days. It’s now been 7 days and I still haven’t received it. I also received a message stating I am going to b...

niall8 by • Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to add a new payments card for rolling plan

My card recently expired and I have been unable to add a new debit card to my account either on the app or the website. Each time, I get the same error code: We are sorry but there is a problem with this service, please try again. I have been having ...

New phone and mobile data on watch

Hi! Can anyone help at all. I upgraded to a new phone and when I try set up my mobile data for my watch it says “we can see you have a plan but we are having problems finding it”. I have been on live chat loads , called up a few times and been into t...

1998ekd by • Level 1: Joiner
  • 1059 Views
  • 15 replies
  • 0 kudos

Support contact

I've been trying to have my pay-monthly account switched to SIM-only. I have an order number for that, but after 2 days it's still 'being processed'. I tried to call customer support on 0344 809 0202 but the line seems dead, anyone any clues what's g...

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