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Daughter can’t call or text me?

Hope you can help, since yesterday, my daughter can’t call (goes straight to voicemail) or text me? I can call her/text her, other daughter on O2 and son Vodafone can get through, just not my daughter on EE? I use a Nokia phone and don’t think I coul...

Portugal roaming: No text messages

Hello everyone, I am currently in Portugal and something very strange is happening. - I cannot receive text messages sent from outside Portugal (this means UK services/websites that send OTPs, friends in the UK, etc).- However, I get all messages fro...

SMS delay

SMS messages to my O2 number are not being received until I log on to O2 with one-time confirmation code. This is causing problems with online purchases. Can you help?

E Sim only contract

I commenced a E Sim only contract with O2 yesterday however i cant seem to make any calls or receive text messages, When I log onto MyO2 it sends a text message for information clarification however I'm not able to receive the text message and the on...

No service

I have no signal at all

Apple Watch

Hi All i purchased a Cellular Apple Watch 10 directly from Apple app 6 weeks ago.I successfully paired the watch to my phone but when I went on Mobile Services to add the watch to my existing plan and mobile number the option to add was missing.I’ve ...

Resolved! eSIM not provisioned

Hi O2Change phone plans earlier today. Using the same eSIM as before.Is it normal to lose service and wait a few hours, or has something gone wrong? My O2 > Install SIM shows the number is active.

Resolved! iPhone 16 - Number unavailable for iMessage and FaceTime

Hi, I've been with O2 for over 20 years now and recently upgraded from an iPhone 13 to an iPhone 16. I also switched my tariff at the same time as I wasn't using anywhere near my data allowance. I noticed that my iMessage wasn't sending via my number...

Very poor network coverage specifically around my house

Hi, I have been with O2 for a good few years now and have always had poor signal in and around my house (neighbours are fine apparently). Recently this has gotten worse and I am now practically unable to make or receive calls without using wifi calli...

Incoming "No Caller ID" on all incoming calls

I ported my phone number from Vodafone to O2 about 2 weeks ago. Since then ALL incoming calls that I receive are being displayed as No Caller ID. I have no way of knowing who is calling me, and if I miss a call I cannot call them back etc. O2 have al...

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