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Resolved! SIM not provisioned

Just got started with a new S24 Ultra, which runs fine on the eSIM, which shows my number in SIM manager. However, when I insert the nano-SIM from my old S8, it recognizes O2, but says 'unknown number' and I'm restricted to emergency calls. Since the...

chrimajon by • Level 1: Joiner
  • 394 Views
  • 8 replies
  • 0 kudos

Resolved! Apple watch error reference code 14

I recently changed to a new iPhone and as a result had to reset my Apple watch (the normal transfer process failed as the first iPhone 16 was faulty). When I try to go through the process of setting up the network connection in the Watch app, the pro...

Resolved! NO SIGNAL

I have had no phone signal in my area all week. Although your "Network Coverage" page tells me I have good signal, your "Service Status" page tells me there is upgrade work in my area which will not be resolved until 8th February!!!I had no warning f...

Moira1 by • Level 1: Joiner
  • 145 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch Mobile Service issue - Code 14 Error page

Hi O2 Team I have an iPhone 16 Pro and Apple Watch Ultra v1. My watch was recently re-paired as I upgraded my iPhone with Apple Upgrade Programme, from iPhone 15 Pro to iPhone 16 Pro and I am unable to add the mobile data\sync plan that I previously ...

labsa85 by • Level 1: Joiner
  • 99 Views
  • 1 replies
  • 0 kudos

Resolved! RCS MESSAGING

With the introduction of RCS messaging to iOS 18, will O2 UK be supporting this feature for iPhones?

Dab2899 by • Level 1: Joiner
  • 13443 Views
  • 26 replies
  • 2 kudos

Resolved! Not getting the PAC code

My mum is trying to get a pac code and keeps getting an error message when texting the number. We have phoned 202 multiple times and keep getting so far then they hang up on us. Once in a while they say they’ll ring back but surprise surprise no one ...

SIM Card Problems

I ordered a Netgear Nighthawk M6 with a sim contract for unlimited data at the start of December, which I received a week later (I was told 3 weeks) and when putting the SIM into the device, it doesn’t work. So I rang customer support and I was told ...

Resolved! Reactivating SIM PAYG

Hi there - I have a PAYG SIM in a mobile that I only use for business banking so no calls are made or received from it, only authentication codes sent to it. My service has deactivated I'm guessing because of inactivity so wondering if I can reactiva...

RF121 by • Level 1: Joiner
  • 203 Views
  • 2 replies
  • 0 kudos

Resolved! Defence discount

I vae a defence discount card, upgraded phone and followed instructions to apply code. It asks for works email or payslip. I am a vetran and retired how do I apply the discount

Gb1963 by • Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos
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