This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Resolved! Not receiving SMS messages whilst in Portugal

My phone has stopped receiving texts whilst I am in Portugal. I could do so a few days ago but not now. My wifes phone has the same netwrok and pay monthly account and hers works fine. She can receive my text messages but I am not reciving hers, nor ...

APN settings

My iPhone is not working in Croatia even though I received the welcome email from O2. I think my APN may be set up incorrectly to idata.o2.co.uk instead of mobile.o2.co.uk". Can I change this? Thanks!

HelenBS by • Level 1: Joiner
  • 144 Views
  • 3 replies
  • 0 kudos

Phone not working on 5G

Hi I’m on holiday in Turkey and my phone has been working normally, then into day 5 it’s stopped working on 5G, it works on WiFi, but not 5G, so I can’t understand stand why, my partners is still working, and he’s on the same network but different ph...

Maria04 by • Level 1: Joiner
  • 122 Views
  • 2 replies
  • 0 kudos

Moto G35- occasionally unresponsive screen

Hi.2 days ago my screen became 'occasionally' unresponsive ...Sometimes when i unlock it, about 1 in 5 times the screen will wake up, but not recognise touch... Cant slide, cant select apps etcAll i need to do is lock it again then unlock it and will...

Dean85 by • Level 1: Joiner
  • 151 Views
  • 3 replies
  • 0 kudos

Speaker problems with Samsung Galaxy S23

I'm having huge problems with my speakers cutting out everytime I make a call or I receive one. I've done all the downloads and updates on my handset and made sure that my sound is up etc and nothing makes a difference. My 85 year old mum had a heart...

BevH1 by • Level 1: Joiner
  • 136 Views
  • 3 replies
  • 0 kudos

change number from business to personal

Hi I’ve been trying to change a number from 02 business account to 02 personal. Have new phone, sim and temp number issue by shop. Since then have rung o2 business 3x over last fortnight - each time they say they are filling out form to make transfer...

Sydney127 by • Level 1: Joiner
  • 125 Views
  • 3 replies
  • 0 kudos

3G being discontinued - your phone needs upgrading

I received a text message telling me that 3g is being discontinued and that as my mobile only works on 2G/3G you'll need to upgrade your phone - offering a Samsung A16 for £129. But why did I get this message? How does O2 know what phone I've got? To...

kevinr by • Level 1: Joiner
  • 458 Views
  • 12 replies
  • 0 kudos

Resolved! Random call forwarding

Hello, my phone was about to die and I was not near a charger at the time so before I died i diverted my phone to another nunber then it died 5 mins later.once i got home took the divert off and all was good! However, now the phone automatically acti...

Can 4G calling be used on devices that were not bought from 02?

I have replaced a Samsung Tab Active 2 (which O2 told me was not capable of making 4G calls) with a Tab Active 3 (Which the O2 IMEI check said was compatible.)However, it now appears that not only can I still not make 4G calls (the option does not sh...

Resolved! O2 Open discount error

i am trying to add O2 open discount but its coming up with error message. any ideas how to resolve this? B

bw3 by • Level 1: Joiner
  • 592 Views
  • 7 replies
  • 0 kudos
Top Kudoed Authors
View All
Top