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Resolved! Migration gone wrong

I have recently changed from o2 monthly to o2 payg. I ordered the new sim as advised, called o2 and asked them to migrate my old number to my new payg sim. This was over 2 weeks ago and it still hasn't transferred. I now can not access my online o2 a...

Sophiejoyx by • Level 1: Joiner
  • 1583 Views
  • 14 replies
  • 0 kudos

Resolved! Old number not ported across after changing provider, any help would be much appreciated

Changed my 93 year old Mom’s phone provider on 29/08/25 - from EE payg to o2(Virgin) pay monthly sim only. She was allocated temporary number whilst waiting for old number to be ported across. Had confirmation that her old number had been ported acro...

AprilAF by • Level 2: Apprentice
  • 750 Views
  • 5 replies
  • 0 kudos

4G

Why is 4G not working? Neither my son nor I can get 4G on our accounts.

XH1234 by • Level 1: Joiner
  • 126 Views
  • 3 replies
  • 0 kudos

Number port from EE - can’t receive some SMS

I ported my number from EE two days ago and I’m not receiving any 2 factor verification SMS codes. I’ve called o2 customer service twice and reset my network settings and my phone but there is still an issue. This is causing me problems with accessin...

CatDee42 by • Level 1: Joiner
  • 1193 Views
  • 9 replies
  • 0 kudos

WiFi calling broke

I've spent 4 fruitless hours trying to reinstate WiFi calling in my pixel 7 pro. O2 live chat was unhelpful, and my attempts at calling customer service using the patchy network all fail mid call, if they even place in the first place. WiFi calling w...

Vlc by • Level 1: Joiner
  • 120 Views
  • 2 replies
  • 0 kudos

Error Code 112

Hi, I have a an Apple Watch Series 6 that I got around 4 years ago from the O2 store. A few months ago, I had to reset the watch because it froze and it has removed my mobile data plan from the watch. I am trying to add the plan back on to the watch,...

Resolved! ESim request to customer services has disconnected me!

I am about to take a delivery of a new iPhone 14. As I plan to use an eSIM in my new phone, I called Customer Services today to request an eSIM pack to be sent out (containing the QR code. I need to install it on my new phone). The advisor told me th...

Chateau57 by • Level 2: Apprentice
  • 10365 Views
  • 37 replies
  • 0 kudos
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