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Forum Posts

Resolved! Not receiving SMS messages whilst in Portugal

My phone has stopped receiving texts whilst I am in Portugal. I could do so a few days ago but not now. My wifes phone has the same netwrok and pay monthly account and hers works fine. She can receive my text messages but I am not reciving hers, nor ...

APN settings

My iPhone is not working in Croatia even though I received the welcome email from O2. I think my APN may be set up incorrectly to idata.o2.co.uk instead of mobile.o2.co.uk". Can I change this? Thanks!

HelenBS by Level 1: Joiner
  • 144 Views
  • 3 replies
  • 0 kudos

Phone not working on 5G

Hi I’m on holiday in Turkey and my phone has been working normally, then into day 5 it’s stopped working on 5G, it works on WiFi, but not 5G, so I can’t understand stand why, my partners is still working, and he’s on the same network but different ph...

Maria04 by Level 1: Joiner
  • 122 Views
  • 2 replies
  • 0 kudos

Moto G35- occasionally unresponsive screen

Hi.2 days ago my screen became 'occasionally' unresponsive ...Sometimes when i unlock it, about 1 in 5 times the screen will wake up, but not recognise touch... Cant slide, cant select apps etcAll i need to do is lock it again then unlock it and will...

Dean85 by Level 1: Joiner
  • 151 Views
  • 3 replies
  • 0 kudos

Speaker problems with Samsung Galaxy S23

I'm having huge problems with my speakers cutting out everytime I make a call or I receive one. I've done all the downloads and updates on my handset and made sure that my sound is up etc and nothing makes a difference. My 85 year old mum had a heart...

BevH1 by Level 1: Joiner
  • 136 Views
  • 3 replies
  • 0 kudos

change number from business to personal

Hi I’ve been trying to change a number from 02 business account to 02 personal. Have new phone, sim and temp number issue by shop. Since then have rung o2 business 3x over last fortnight - each time they say they are filling out form to make transfer...

Sydney127 by Level 1: Joiner
  • 125 Views
  • 3 replies
  • 0 kudos

3G being discontinued - your phone needs upgrading

I received a text message telling me that 3g is being discontinued and that as my mobile only works on 2G/3G you'll need to upgrade your phone - offering a Samsung A16 for £129. But why did I get this message? How does O2 know what phone I've got? To...

kevinr by Level 1: Joiner
  • 458 Views
  • 12 replies
  • 0 kudos

Resolved! Random call forwarding

Hello, my phone was about to die and I was not near a charger at the time so before I died i diverted my phone to another nunber then it died 5 mins later.once i got home took the divert off and all was good! However, now the phone automatically acti...

Can 4G calling be used on devices that were not bought from 02?

I have replaced a Samsung Tab Active 2 (which O2 told me was not capable of making 4G calls) with a Tab Active 3 (Which the O2 IMEI check said was compatible.)However, it now appears that not only can I still not make 4G calls (the option does not sh...

Resolved! O2 Open discount error

i am trying to add O2 open discount but its coming up with error message. any ideas how to resolve this? B

bw3 by Level 1: Joiner
  • 592 Views
  • 7 replies
  • 0 kudos