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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 5 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Cancelling my free O2 extra

Hi there my free O2 extra ends tonight on the 30th November 2023, it was 3 months free of Disney+, I’ve been trying to cancel it today. When I go on to the O2 app and click on “my extras” to cancel it, it says the extra hasn’t yet been activated, yet...

Lee37 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Wifi calling not working

Hi as per title don't believe wifi calling is working on either of our phones since move to O2. Have it switched on on the phones and if l look on myO2 it also says it is switched on but.... connection keeps breaking up. As the O2 signal in our area ...

Wotalot by Level 1: Joiner
  • 4 replies
  • 0 kudos

Activate sim card

I cannot activate my new sim card (REMOVED)

K8t by Level 1: Joiner
  • 3 replies
  • 0 kudos

Signal abroad

Haven't been able to get a signal on recent trips to Madrid and Rome? 

Email issue

Since most recent update my outlook is asking me to sign in but when I try it doesn't recognise my credentials. I have tried all the usual methods to resolve this but with no success. Any suggestions?

Daa101 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Why is my O2 Signal so poor nowdays

For the last 9 months plus (which has been reported to O2 many times now) the signal on our O2 phones is terrible. We have 4 phones in total and if we go into Burnley they just keep saying it's a mast issue. Well it can't be because wherever we go th...

FedUp1968 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Apple Watch Not connecting

My Apple Watch Ultra is linked to my IPhone on O2 account but shows as No Connection on gather watch under mobile settings - There is a green tick against O2 Plan - I’ve tried 8 Customer service Agents in attempt to resolve and Esim has been rest a f...

Lhc444 by Level 1: Joiner
  • 34 replies
  • 0 kudos

Location services not working

After a couple of months tearing my hair out and getting unhelpful responses from O2 I spoke to someone today who fixed my problem. A while back I accidentally removed age verification from my kids phones and couldn’t re-enable it. I called O2 and th...