Mobile number pay as you go has been cut off

[Lynne10]

I want my number reactivating

[Cleoriff]

@Lynne10 

No idea why you have been cut off unless you haven't topped up?

Either way you need to contact O2.

All methods of contact are here Guide: How to find help & contact O2 

[Grotemobile]

Hi Same problem here .12/07/25 .Spent hours on the phone .Still cut off. £16 in the account lhave now put in a complaint. 

[Enlli · Accepted solution]

Well the original post is a year old

Did you follow the terms and conditions?

You need to make a chargeable call once every six months at a minimum

[Oxonian]

Bear in mind @Grotemobile that it is currently taking O2 up to eight weeks to investigate and respond to complaints. 

I would be inclined to use social media to get help from O2 :-

Facebook : https://o2uk.co/O2CFB

X (Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

[MI5]

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@Oxonian wrote:

Bear in mind @Grotemobile that it is currently taking O2 up to eight weeks to investigate and respond to complaints. 

---

How do you know?

[jonsie]

I think the words 'up to' just about covers it 😎

I've never believed in the whole 8 weeks thing anyway...

[MI5]

The only accuracy around the 8 week thing is that the complaint can be escalated after 8 weeks if not resolved.

It's all covered in the response from O2 when a complaint is logged so pointless to keep on spewing the same rhetoric.

[jonsie]

Quite!

...and I have never in all my time on the community told anyone 8 weeks for a complaint