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Forum Posts

No signal

Hi I haven’t been able to get signal now for 4 days if I’m not connected to WiFi it comes up with a satellite symbol this is causing me lots of stress as I’m missing important phone calls please fix this

Georgie25 by Level 1: Joiner
  • 121 Views
  • 1 replies
  • 0 kudos

Number disconnected without warning

My number was disconnected without warning. When I called customer services they told me the number was still active. I told them I’m getting a message saying “the number you have dialled has not been recognised” and there is no signal whatsoever on ...

No mobile data/signal for over a month

Hi I have not been able to make any calls/text or browse the internet without being connected to wifi since 25 January. I put my phone (S22 Ultra) on airplane mode for a flight and since then it won't find a signal or connect to a mobile network. I'v...

Becky15 by Level 1: Joiner
  • 376 Views
  • 12 replies
  • 0 kudos

Resolved! O2 Open Discount

Hi,Unable to receive the verification email to register company bonus. Followed the steps yesterday afternoon, requested verification email and still not received. Checked junk folder and email is correct.Should this of come through by now or does it...

Simpsong by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Resolved! Travel Inclusive zone

I'm uk based and just arrived in New Zealand. My plan has Travel Inclusive Zone included but I didn't get the appropriate roaming message when I arrived here - text message I did receive implies I'll be charged so I'm reluctant to enable roaming, whi...

BillB by Level 1: Joiner
  • 196 Views
  • 4 replies
  • 0 kudos

Refund

When am I getting my 02 refund in my bank they promised me 

Aimee_ph by Level 1: Joiner
  • 89 Views
  • 1 replies
  • 0 kudos

Resolved! PUK code

My phone is PUK locked. I can't log into MyO2 account as they still need to verify your phone by sending a code. (Isn't that a smart advice to log into your My02 account if your phone is locked?)Virtual assistant not helpful.Can't call customer servi...

IO by Level 1: Joiner
  • 242 Views
  • 1 replies
  • 0 kudos