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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 5 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Ported number from EE

Hi,my old number has been ported today from EE and everything seems to be working fine apart from that I’m not able to receive any calls,it goes straight to EE voicemail for some reason. I have reset network settings on my iPhone but still doesn’t wo...

Chris276 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Invoice number for recent order

Hi, I recently placed my order for galaxy s23 upgrade. I need to claim my free gift from Samsung and I need my invoice number to verify

Paul316 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My Extras

Hi, I’ve had some issues with my O2 app after leaving Virgin, I can now login but wanted to add the Prime Extra to my account but it is saying there is an error and to contact you

Rosieh123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

URGENT - Network Issues SS7 area - defective mast

Network Issues:Please can someone advise when the defective mast in the SS7 area is going to be fixed. No network connection, phone constantly flashes Emergency Calls only and is draining the battery so quickly. Can only connect to the wifi to make p...

Can’t log in

Unable to log into my o2 account 

Grokie by Level 1: Joiner
  • 1 replies
  • 0 kudos

New to o2 incoming sms issues

Hi all, I was originally with Tesco Mobile and suddenly my incoming text messages stopped coming through to me. (No changed to my account or swap of sim card etc) it just stopped one day. Other sim cards working fine in my Samsung galaxy s20. They se...

Derekfp by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Not receiving text messages

It’s 2023 but welcome to the club, I’m the latest victim of the ‘no-OTP-gate’. Mu number was switched from Virgin Mobile to O2 in July, everything went smoothly until this Tuesday, I have since stopped receiving any texts. I asked my friend to send m...

Happyduck by Level 2: Apprentice
  • 8 replies
  • 0 kudos

Migration issues now can’t get PAC code

Hello I am an existing O2 customer and bought a new contract with O2 via a third party (significantly cheaper than upgrading). The result is that I have an old and new number. I want to keep my old number and was told this was possible and would be d...

Sarahp1 by Level 1: Joiner
  • 10 replies
  • 0 kudos