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Unable to receive calls or texts but can send text and call outbound

swapped my contract with 02 on Wednesday, wasn’t able to make or recieve calls whilst the contract swap took place which was explained to me on Wednesday that services would be inavailable for up to 24 hours. I can not make calls and send texts, but ...

No signal at Aldi New Barnet EN4 8SL

For at least a year there has been very bad coverage in and around the Aldi in New Barnet (EN4 8SL). The network status checker is saying there's an issue with the mast but this should have been fixed in a year. O2 please get this sorted asap. Follow...

Switched to a different mobile and account turned off but number has not moved

Today I switched to a different provider but my phone number did not follow me as expected. In fact, the old sim died but the phone number id not transfer. I contacted customer support for the new mobile provider and they blamed O2 for the issue and ...

How do I request a refund on a bill

I am no longer an O2 costumer & I keep receiving texts saying I have a bill. When I click in it's actually an overpayment. It says sign in to your account to be refunded but I can't find where to do this

O2 store eSIM disaster – three phones now without service

Hi all, I really need help. We have several O2 SIM-only lines. My son’s iPhone started showing repeated “SIM card failure” messages, so we were advised by O2 to switch his phone to an eSIM. The app and website instructions didn’t work, so we went to ...

network provider voicemail

unable to deactivate. 1760 not effective

wrong number

i have signed into my account and something is wrong. the account say hello my name. but the telephone number on the account is one digit out and when i look into the details its someone else and not my phone. because the phone number and the account...

Calls to France drop before they connect.

I am on a montly tariff which includes Zone 1. I have been trying to call France for two days, every single time I key the number in and press connect the call is dropped before it connects. Why is this happening.

Resolved! Keeping Number For New O2 Contract?

I have a Sim Only pay monthly account but the deal I had has expired so I'm paying the standard monthly fee and can upgrade/cancel. I have found a new SO tariff on MSE that is still with O2 and I would like to avail of. Obviously it is a better deal ...

Cannot make phone calls

I cannot make phone calls. When choosing a number the phone says Calling but it never connects. This was a recurring issue abroad but now it seems to be the case also in the UK. Would like help on this for both calling within the UK and when travelli...

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