Get tech support for your O2 issues

Can’t see upgrade options.

I’ve been trying to upgrade my iPhone online as it says I can upgrade. Every time I click on see upgrade options, it won’t allow me to view any. All the buttons are greyed out and it won’t let me click on anything. I thought it was just on the websit...

Migration gone wrong for the 2nd time.. HELP

My swop of my number has gone wrong for the second time.. leaving me with no working phone at all.. just when I am planning to be away for the weekend. After a 60 min call they have primised to fix it in 4 hours but I have no faith it will work.. the...

No data or phonecalls after porting

I ported from EE on tuesday and initially had no issues. About 12 hours later nothing worked anymore, I still (two days later) have no data and no calls can be made from my phone. I can not ring 02 for this reason and the virtual assistant just doesn...

Resolved! Keeping Number For New O2 Contract?

I have a Sim Only pay monthly account but the deal I had has expired so I'm paying the standard monthly fee and can upgrade/cancel. I have found a new SO tariff on MSE that is still with O2 and I would like to avail of. Obviously it is a better deal ...

PAC code

After requesting a PAC code from O2 but not implementing it (ie not passing it on to a new provider), I can no longer use 202 or request a new PAC code with an error message “Not Delivered”. Has my account been blocked? Will it revert back after 30 d...

eSIM Transfer? (September 2025)

So, it's that time of year again for another iPhone launch.Is it possible yet to do a straight forward O2 eSIM transfer from an old iPhone to a new one, or do I still need to go through the rigmarole of transferring to a physical SIM and then back to...

Ongoing Issue with signal and 5G

Hello, Thanks in advance for any advice.My issue is that for months (like really ages, 9 months or more) my signal and 5G coverage has been awful. Often my phone says 'Emergency calls only' or sometimes it says I do have signal and 5G but NOTHING sen...

New deal via Uswitch

Hi all, my airtime plan is up for renewal and the deals O2 are offering a pretty poor. Uswitch have good O2 deals so I was wondering if I can stay with O2 (same number) but get a better deal through Uswitch? Is this possible and if so, how do you go ...

Can you please check if my local phone mask is going to be fixed?

Hi O2, please can you check if my local phone mask is going to be fixed? My postcode is LA11RX, thanks.

Haven’t received Sim Card

Hi, I just recently purchased a Tariff plan on 16/11, order no. NC285156563. I received a message stating that it should be delivered in 1-3 days. It’s now been 7 days and I still haven’t received it. I also received a message stating I am going to b...

O2

Forum Posts